臺灣博碩士論文加值系統

為了提昇產業競爭力達到永續經營的目的，現代企業無不思索如何開源和節流。人事成本占據企業支出成本中一定的比例，以往企業對於人力的配置多靠經驗法則和事後檢討來修改人力配置策略，若能藉由資訊系統提供相關數據以及改善方案，將是決策者做決策時重要的參考指標。本研究之目的在應用模型建構與模擬的技術，以國內某金融業資訊部門為研究對象，分析其現行之系統開發作業流程，採用Arena模擬軟體建立符合此作業流程之模擬模型，將不同資源配置的模擬結果，利用Excel所建立之結果分析輔助系統，提出改善方案之具體建議。本研究之結果在實務上能協助企業決策者降低其在人力配置方面的困擾，縮短分析時間，以達成提高工作完成率或精簡人事成本之目標。

In order to raise industrial competitiveness for business continuity, modern enterprise is thinking to increase income and decrease expenditure by all means. One of the business outgoings is the personnel expense, a necessary expenditure that cannot be left out. The enterprise used to adopt a strategy of human allocation according to experience or hindsight. An information system that provides relevant data and solution, for decision makers would be helpful. The objective of this thesis is to provide decision support for human resource allocation by adopting the technology of modeling and simulation. We will analyze and model the system development process concerning human resource allocation against the information department of one domestic bank. The models are then simulated for optimum solution and to provide an ameliorative plan based on the suggestion made by an Excel result analysis auxiliary system. The result of this study hopefully can assist enterprise decision makers in alleviating the trouble during human resource allocation by saving time and effort to achieve the goal of increasing task completion rate or reducing personnel expense.

第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究範圍與限制 3
1.4 研究流程 4
1.5 論文組織 5
第二章 文獻探討 6
2.1 人力資源規劃 6
2.2 電腦模擬 14
2.3 本研究相關之文獻 20
第三章 模擬模式之建構 21
3.1 案例公司概述 21
3.2 作業流程 23
3.3 模擬模式的建構 26
3.4 模擬模型之確認與驗證 43
第四章 模擬結果分析輔助系統之建置 48
4.1 問題與需求分析 48
4.2 解決步驟 49
第五章 結論與未來展望 60
5.1 結論 60
5.2 未來研究與建議 61
參考文獻 62

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