臺灣博碩士論文加值系統

科技進步及科技成果的推廣運用，在金融服務自由化及金融國際化扮演著重要的角色，藉由快速有效率的運作將影響未來的生活模式。如何提升臺灣的服務品質，拓展銷售的據點、降低營運成本、增加競爭力進而追求高品質的服務及績效的管理；是值得目前關注探討的議題。過往幾年來，許多企業已透過專業外包並降低成本的方式來改進其營運和服務流程。且在台灣相關產業中逐漸受到重視並成為一股趨勢。許多在越南新興市場的臺灣企業，隨著全球競爭策略的腳步調整，採用「外包」的經營模式。然而，「外包」的模式仍存在相關的營運風險，此份論文將透過整體的發展分析及成功案例來探討相關問題。
本研究將透過臺灣與越南的總體金融發展相關情況，並採取案例研究分析臺灣金融產業降低成本的方式，透過供應鏈管理的相關專業管理技能來與外包廠商建立良性的互動關係，進而提高企業的競爭力。此研究的目的在於提供並尋求一套更完善、適合的產業競爭模式，協助臺灣金融業在越南市場上競爭力的保持並達到臺-越雙方雙贏的策略。
以探索性的研調，瞭解問題的性質，確定調研的方向與範圍而進行訪談的資料研究X銀行進入越南市場的外包狀況，外包程度－外包管理－影響外包因素，以及與外包廠商的關係。充分了解這些方面之後，可幫助台灣－越南建立的外包的最佳模式，並使可為實用運作和提供參考。

The liberalization and internationalization of Banking and Financial Service Industry always plays a key role in Technology, efficiency and impact of future living ways. Narrowing our focus down to the development of global Banking and Financial Service Industry, how to make Taiwan to offering high added value services, to expand distribution channels, to cost down and raise their competitiveness, and to pursue a better service value by high quality services and healthy management, which are the main issue we should focus on. For the past few years, the way of improving operation and service procedure to cost down by Outsourcing is gradually emphasized, and it’s well adopted in Taiwan. Because of the emergence of Vietnam’s market, most of Taiwanese industry has adjusted their global competition strategy to include Outsourcing into their operation. However, there’re countless issues are involved in Outsourcing, if there is no overall evolutionary analysis; it’s hard to achieve success. And this is what this thesis covered.
The thesis is through fully understand general situation of the development of Taiwan and Vietnam’s financial industry and adopting case study to investigate how Taiwan financial company achieve cost down, how they raise their competitiveness through outsourcing and establishing good relationship with contractor. The main goal of this thesis is to discover a better and suitable industry competitive mode then to provide Taiwan industry with an advanced strategy, to assist Taiwan industry keeping raising their competiveness or to reach a win-win situation for both Taiwan and Vietnam’s financial industry.
This study is using qualitative approaches and gathering related reference and adopting theoretical mode to investigate when X bank company entering Vietnam market, what is the situation of the outsourcing level, the management and the relationship with contractor, the key element of outsourcing level and the relativity of the relation with contractor when imposing outsourcing. By fully understanding all these aspects to help Taiwan industry to discover the best mode of establishing both Taiwan and Vietnam’s outsourcing as well as make as a reference for both practical operation and academy.

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