臺灣博碩士論文加值系統

排班是影響工作效率與員工滿意度的關鍵議題；而且，組織結構與個人感知等議題，讓人員排班的品質與複雜度變得更難掌控。唯現有研究提出的解決方案，多採理性原則進行設計，似未能突顯個人差異感知與評價的特性，致無法有效解決前述挑戰。
因此，本研究參考使用者參與決策的概念，以最常被討論且最為複雜的護理人員排班為標的，評估以競標模式進行人員排班的可行性。
初步實驗結果顯示，透過競標方式，確實可協助個體護理人員具體反應自己的考量與偏好，從而提升對排班過程與結果的滿意度，同時，有機會減少不必要的行政與溝通，達到雙贏。

Findings of current management literature reveal that work schedule is regarded as one of the key determinants on work efficiency and job satisfaction, which then makes the design of work schedule recognized as one important research issue. Meanwhile, it is also highlighted that concerns on decision power shift and perceptions of employees may make the quality of scheduling hard to be improved. However, it is surprisingly found that most studies on work schedule design are mainly based on rational, objective, and global optimized principals; less is paid on evaluation of personal judgment, which then results in a potential gap between current research focus and practical needs.
To bridge the research gap mentioned above, this study adopts the bidding approach in the context of nurse work scheduling, in order to examine whether user participated approach may help lead to better job satisfaction. According to our experiments, it is found that the bidding approach may be feasible and helpful in improving the quality of nurse scheduling, with less time spent by the management in the meantime.

中文摘要　．．．．．．．．．．．．．．．．．．．．． ii
英文摘要　．．．．．．．．．．．．．．．．．．．．． iii
誌謝辭　　．．．．．．．．．．．．．．．．．．．．． iv
內容目錄　．．．．．．．．．．．．．．．．．．．．． v
表目錄　　．．．．．．．．．．．．．．．．．．．．． vii
圖目錄　　．．．．．．．．．．．．．．．．．．．．． viii
第一章　　緒論．．．．．．．．．．．．．．．．．．． 1
　　第一節　　研究動機．．．．．．．．．．．．．．． 1
　　第二節　　研究目的．．．．．．．．．．．．．．． 3
　　第三節　　研究限制．．．．．．．．．．．．．．． 3
第二章　　文獻探討．．．．．．．．．．．．．．．．． 5
　　第一節　　近期台灣在排班的研究與設計策略．．．． 5
　　第二節　　護理人員排班的作法與特質探討．．．．． 8
　　第三節　　使用者主導與拍賣的應用．．．．．．．． 12
第三章　　研究方法．．．．．．．．．．．．．．．．． 18
　　第一節　　研究流程．．．．．．．．．．．．．．． 18
　　第二節　　研究設計．．．．．．．．．．．．．．． 20
第四章　　研究方析與成果．．．．．．．．．．．．．． 27
　　第一節　　模擬過程說明．．．．．．．．．．．．． 27
　　第二節　　成效與評價檢視．．．．．．．．．．．． 35
　　第三節　　實驗與成效評估數據解讀與建議．．．．． 39
第五章　　結論與建議．．．．．．．．．．．．．．．． 41
　　第一節　　結論．．．．．．．．．．．．．．．．． 41
　　第二節　　未來研究方向．．．．．．．．．．．．． 43
參考文獻　．．．．．．．．．．．．．．．．．．．．． 44
附錄A　　國內與人員排班相關的論文表列．．．．．．． 47
附錄B　　每月模擬班表．．．．．．．．．．．．．．． 64
附錄C　　模擬結束後的問卷．．．．．．．．．．．．． 73

一、中文部分
王裕元(2003)，「應用多目標決策模式建立護理人員排班方法之研究」， 國立屏東科技大學工業管理研究所碩士論文。
朱肇中(2011)，「HPB拍賣機制與投標策略分析」，東吳大學經濟學系碩士論文。
林瑞堯、馬少平(1992) ，「人工智慧導論」，儒林圖書公司。
張立中(2009) ，「估計價值的不同以及存在出價成本下的eBay拍賣」，國立中山大學經濟學研究所碩士論文。
張慶源、李淑賢(1992)，「護理人員排班系統之實驗設計」，醫院與電腦，第八期，65~70頁。
莊凱祥(2001)，「求解護理人員排班最佳化之研究—以遺傳演算法求解」，國立成功大學工業管理研究所碩士論文。
陳玉枝(1992)，「發展護理人員電腦排班系統之初探」，榮總護理，第九卷第二期，第183-193頁。
二、英文部分
Avital, M., and Vandenbosch, B. (2002). Ownership Interaction: A key Ingredient of Information Technology Performance. Sprouts: Working Papers on Information Environments, Systems and Organizations (2).
Beam Carrie, and Arie Segev. (1998). Auctions on the Internet: A Field Study. CITM Working Paper 98 WP 1032, Nov, Hass School of Business, Univ. of California Berkeley CA 94720.
Chun, H. W., Chan C. H., Garbbie S. L. P., Tsang M. F., Wong J., and Yeung W. M. (2000). Nurse Rostering at the Hospital Authority of Hong Kong. proceedings of AAAI/IAAI, 951-956.
Coombs, C. R., Doherty, N.F., and Loan-Clarke, J. (2001). The Importance of User Ownership and Positive User Attitudes in the Successful Adoption of Community Information Systems. Journal of End User Computing (13:4), 5-16.
Daniel, K., and Hirshleifer, D. (1998). A theory of costly sequential bidding. University of Michigan Business School, Ann Arbor, MI, Working paper no.98028.
Fitzpatrick, T., Farrell LY., and Richter-Zeunik M. (1987). An Automated Staff Scheduling System that Minimizes Payroll Costs and Maximizes Nurse Satisfaction. Computers in Nursing: Vol. 5, 10-14.
Holle, M. L. (1982). Staffing: What the books don’t tell you!. Nursing Management: Vol. 13, No. 3, 14-16.
Hunton, J. E., and Price, K. H. (1997). Effects of the User Participation Process and Task Meaningfulness on Key Information System Outcomes. Management Science (4:6), 797-812.
Kahneman, D., Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica,47(2).
Miller, H. E., William, P., and Gustave, J. R. (1976). Nurse Scheduling Using Mathematical Programming. Operations Research, 24 (5) , 857-870.
Peters, M., and Severinov, S. (2001). Internet auctions with many traders. University of Toronto Working Paper UT-ECIPA-PETERS-01-02.
Warner, D.M., and Prawda, J. (1972). A Mathematical Programming Model for Scheduling Nursing Personal in a Hospital. Management Science: Vol.19, No.4, 411-422.
Weil, G., Heus, K., Francois, P., and Poujade, M. (1995). Constraint Programming for Nurse Scheduling. IEEE Engineering in Medicine and Biology,14 (4), 417-422.