臺灣博碩士論文加值系統

目前正是知識經濟的時代，若能掌握知識，也就能創造競爭優勢。企業應瞭解如何透過知識的累積，以提升組織的競爭力；在瞬息萬變的市場中，如何讓知識有效地積累下來，創造知識、分享知識進而使用知識。
本研究係以FPD產業之C公司為例，期望能藉由個案研討中，了解影響設備商知識累積之關鍵成它]素。由於FPD產業面對的大多為客製化產品，因此以C公司為例，探討該公司對於知識累積之管理方式、平台的建置，以及分享，從而探討出影響知識累積之關鍵成它]素。
本研究以層級分析法（Analytic hierarchy process, AHP）做為研究方法，將影響知識累積分為四大構面「核心知識」、「組織環境」、「移轉管道」、「外部取得」。分析顯示最關鍵之因素，主構面「組織環境」比「核心知識」更為重要，而次構面前兩項最重要的則為「員工學習態度」及「高階主管的支持」。

In the face of knowledge economy, the one who controls the knowledge would be able to create competitive advantages. An enterprise should understand how to promote organizational competitive power by adapting knowledge accumulation in firms. In the face of rapidly changing market, how to accumulate knowledge by effectively creating knowledge, sharing knowledge and using knowledge is is important in the modern economy in the world.
This study explores and analyzes the key success factors of C company, which produces and customizes FPD in the equipment industry. This study focuses on the the accumulation of managerial knowledge, system duilding, and knowledge sharing in C company.
The base of this study is established on the research method of Analytic hierarchy process (AHP), and there is four construction factors in knowledge accumulation: key knowledge, organizational environment, knowledge shifting, and the outside obtains. This study shows that in the main construction, organizational environment is more important then the key knowledge. Also, the staff learning attitude and manager’s support are the first two important factors in C company.

摘要 I
誌謝 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 1
1.3研究流程 2
第二章 文獻探討 4
2.1 FPD設備業產業概況 4
2.1.1 FPD設備業技術發展簡介 4
2.2 C公司簡介 7
2.2.1 C公司知識累積流程 9
2.2.2 知識管理知識管理委員會組織架構 11
2.2.3 績效計算與獎懲考核 11
2.3 知識的定義 12
2.3.1知識的定義 12
2.3.2知識的分類 13
2.3.3知識管理的定義 15
2.3.4知識的創造與取得 17
2.3.5知識分享 18
2.3.6知識移轉 20
第三章 研究方法 22
3.1影響知識累積之因素 22
資料來源：本研究整理3.1.1核心知識 24
3.1.1核心知識 25
3.1.2組織環境 25
3.1.3移轉管道 25
3.1.4外部取得 25
3.2層級分析法 25
第四章 資料分析與結果 29
4.2 問卷分析 32
4.2.1 分析四大構面 32
4.2.2 各構面分析 33
4.2.3 整體評估準則分析 38
第五章 結論與建議 40
5.1 研究結論 40
5.1.2 各構面評估準則 41
5.1.3 整體評估準則 42
5.2 後續建議 43
5.2.1 後續研究者的建議 43
5.2.2 未來研究方向 43
附錄1 48

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