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10.蔡采芳(2000)，顧問業知識管理系統架構之研究，大葉大學資訊管理研究所碩士論文。11.黃義俊、鄭時宜、藍巧茹(2006)，顧客資訊系統能耐、動態顧客關係管理與顧客關係管理績效之關聯性研究－以證券業為例，創新、整合與應用研討會。
12.簡瑞霖(2007)，以知識管理基礎設施探討影響顧客知識管理之因素，明新學報，Vol.33，pp.1-25.13.譚大純(2001)，「知識管理文獻回顧與前瞻─以知識作業及知識策略為分類基礎」，管理評論，Vol.20,pp.93-13514.劉常勇（1999），如何衡量你的企業智商，http://www.cme.org.tw/know/paper/paper12.doc
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