臺灣博碩士論文加值系統

知識經濟的來臨使得知識成為個人本身擁有的資源，藉由知識能創造知識，然而這創造知識的轉換過程就是一分享及獲取知識的行為，近年來公部門建立不少公共資料來進行知識分享，無非是想由此提升公部門的績效，但是什麼因素能使公部門成員進行知識分享呢？本研究以高雄市政府為研究對象，用計畫行為理論及科技接受模式探討影響公部門成員知識分享行為之因素。路徑分析結果後發現，組織的信任感及認同感對行為意向及態度並未造成顯著影響。惟分析結果中，行為主觀規範會受到組織規範的影響，且行為意向及態度會受到行為主觀規範、外在報酬、預期互惠、樂於助人及使用資訊科技的影響。根據前述研究結果之關聯性，本研究認為應塑造公部門組織內在知識分享上的規範，研討出既公平性又具吸引力的獎酬制度、促使公部門成員間能有更多互動的機會，最關鍵的是透過資訊科技促使公部門成員進行知識分享，提升彼此溝通互動的機會。

The advent of the knowledge economy makes the knowledge to become resources of individuals, and knowledge can be created by another knowledge. However, the conversion process of creating knowledge is the act of sharing and accessing knowledge. In recent years, many public sectors share public data to enhance performance, but what factors should make members to share knowledge? This research applies the theory of planned behavior and technology acceptance model to explore factors affecting knowledge-sharing behavior in the public sector. The research target is Kaohsiung City government. After path analysis, the research findings reveals that trust and identification do not significantly affect intertion and attitude toward knowledge sharing. Behavioral Subjectire norm is affected by the organization norm. Behavioral intention and attitude are affected by the organization norm, extrinsic reward, reciprocal relationships, enjoyment in helping others others, and information technology usage. According to the aforementioned findings, it is suggented that establishing knowledge sharing norm, providing fair and attractive reward systems, and enhanaing more communication among employees through information and communication technologies through information and communication technologies are critical issues for knowledge sharing in the public sectors.

目　錄......................................................i
表目錄......................................................ii
圖目錄......................................................iii
第一章緒論...................................................1
1.1研究背景與動機............................................1
1.2研究目的與問題............................................3
1.3研究流程與架構............................................3
第二章文獻探討...............................................5
2.1知識管理的探討............................................5
2.1.1知識的定義..............................................5
2.1.2知識管理探討............................................6
2.2知識分享行為理論..........................................9
2.2.1知識分享...............................................9
2.2.2知識分享行為之理論探討...................................10
2.3知識分享行為相關研究......................................13
2.4影響知識分享因素..........................................15
第三章研究方法...............................................21
3.1研究假設與架構............................................21
3.2研究變項定義與問卷設計.....................................26
3.3研究對象及資料蒐集........................................35
3.4資料分析方法與工具........................................35
第四章資料分析結果...........................................37
4.1研究樣本之基本資料分析.....................................37
4.2各構面之信度分析..........................................47
4.3個人背景之性別、年齡及職等對模型變項差異性分析................52
4.4研究變數之間的相關分析.....................................57
4.5自變數的共線性檢定.........................................61
4.6路徑分析(Path analysis)...................................62
第五章結論與建議..............................................66
5.1研究結論及貢獻.............................................66
5.2研究限制及建議.............................................69
參考文獻.....................................................70
附錄.........................................................74

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