臺灣博碩士論文加值系統

The purpose of this article is to examine the correlation between job stress and job satisfaction. The decisive factors of job stress considered in this research include: the role of the management, the relationship between employees and the others who strongly influenced the work of staff , the pressure of the workload, and performance pressure.
A total of 200 employees working at a commercial bank in Vietnam were sampled with some survey questions. The collected data is analyzed by using a statistical software -SPSS version 17.0. Three main hypotheses are tested by using statistical methods such as descriptive statistics, reliability analysis, t-test, Pearson correlation analysis and regression analysis.
This study provided empirical support for the managers that: change initiatives in their organizations will lead to increase level of the job stress and job satisfaction among employees.
This research also contributes to understand of the relation development by providing an insight into the factors relating to stress and these factors influence specifically to job satisfaction as well as investigate the frequent stressful work or work stress had a major affect to job satisfaction in a specimen of commercial banks in Vietnam.
The research conclusions and suggestions are given for further study as references.

Acknowledgements i
Abstract ii
Table of Contents iii
List of Tables v
List of Figures vi
Chapter 1 INTRODUCTION 1
1.1 Background 1
1.2 Research Purposes 2
1.3 Research Limitations 3
1.4 Research Significance 3
Chapter 2 LITERATURE REVIEW 4
2.1 Basic research on job stress 4
2.1.1 The definition of job stress 7
2.1.2 Theories of job stress 8
2.1.3 Measure of job stress 10
2.1.4 The type of job stress 10
2.1.5 Determinants of job stress 11
2.2 Basic research on job satisfaction 13
2.2.1 The definition of job satisfaction 13
2.2.2 The theory of job satisfaction 14
2.2.3 Measurement of job satisfaction 19
2.2.4 Internal and external job satisfaction 21
2.2.5 Determinants of job satisfaction 25
2.3 Relationship between job stress and job satisfaction 29
2.4 Chapter Summary 29
Chapter 3 METHODOLOGY 30
3.1 Research framework and hypotheses 30
3.2 Research subjects 31
3.3 Research instruments 31
3.3.1 Job stress scale 31
3.3.2 Job satisfaction scale 31
3.3.3 Personal characteristics scale 32
3.4 Data analysis 32
3.4.1 Descriptive statistics 32
3.4.2 Reliability analysis 32
3.4.3 T-test analysis 33
3.4.4 Regression analysis 33
Chapter 4 RESEARCH RESULTS 34
4.1 Demographic factors 34
4.2 Regrouping of the demographic factors 35
4.3 Reliability analysis for work stress and job satisfaction 36
4.4 Differentiation analysis 37
4.5 Correlation and regression analysis 41
Chapter 5 CONCLUSION AND SUGGESTIONS 44
5.1 Research conclusion 44
5.2 Research suggestions 45
References 47
Appendix I: Questionnaire – English Version 49
Appendix II: Questionnaire – Vietnamese Version 51

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