臺灣博碩士論文加值系統

科技的進步人們利用智慧型裝置使用社交軟體用來溝通公事，不再僅是只有做社交之用途。社交軟體帶來了許多益處，像是提升工作團隊效率，然而，另一方面，社交軟體的使用也可能帶來負面的效應，因為社交軟體隨時隨地方便聯絡，不論是上班還是下班皆可方便聯絡，進而導致工作負荷量大及家庭與工作的衝突。上班時，員工使用社交軟體來溝通公事，而員工下班時，他們仍來利用社交軟體來處理工作的事務，導致員工永遠處於工作的狀態。本研究試圖了解使用社交軟體處理公事的正面影響以及負面影響，以及公私不分之情形。本研究進行了兩個實證研究，此兩個實證研究皆採用問卷調查法，分別收集了442位與299位受訪者，研究中我們發現使用社交軟體處理公事確實可以增加團隊的團體工作效率以及工作團隊的認同感，但也確實讓員工感到工作負荷量過大以及工作家庭之間的衝突。另外，本研究也進一步發現，使用社交軟體來溝通公事使得員工在家庭和工作間角色界線模糊，因家庭與工作角色界線的模糊，使得員工進而產生了家庭與工作的衝突。本研究主要探討使用社交軟體導致的正面與負面的效應，而本研究結論提供了未來研究方向加以探討使用智慧型手機之應用軟體來溝通公事之影響。

With the advance of science and technology, people now can easily contact others through mobile devices and mobile social networking tools for work. Using social networking tools may increase blurring the boundary between work and family domains. The use of mobile social networking tools creates a new work-life relationship. Mobile social networking tools provide a lot of benefits, including effectiveness and flexibility. However, the use of mobile social networking tools also blurs the boundary between work and life. People use mobile social networking tools to conduct their personal affairs when in working hours. Additionally, co-workers, colleagues, supervisors, subordinates, and others can still use mobile social networking tools to contact employees when they are not working. In this study, we examine the positive and negative effects of using mobile social networking tools for work. The research adopted online questionnaire survey. In study1, we collected a total of 442 vaild questionnaire. In study2, we collected a total of 299 vaild questionnaire.The findings of this study show that the use of social networking tools increases group effectiveness, which results in greater group identity. However, the use of mobile social networking tools also leads to greater perceptions of workload and work-family conflict. We also has demonstrated using social networking tools will lead work-family role blurring. Our research results also provide guidance for future research to explore the impact of using mobile applications in the workplace.

致謝 I
國立臺北大學104學年度第2學期碩士學位論文提要 II
ABSTRACT III
OUTLINE IV
LIST OF TABLES VI
LIST OF FIGURES VII
CHAPTER 1 INTRODUCTION 1
CHAPTER 2 LITERATURE REVIEW AND 6
HYPOTHESES DEVELOPEMENT 6
2.1 Social Networking Tools 6
2.1.1 The popularity of social networking tools 6
2.1.2 Using social networking tools for work purpose 7
2.1.3 Social networking tools and communicative ecology for work 8
2.1.4 Boundary between social and work communication of social networking tools 9
2.2 Group Identity and Social Networking Tools 12
2.3 Work overload and social networking tools 14
2.4 Work-family role blurring, Work-family conflict and social networking tools 14
CHAPTER 3 STUDY 1 17
3.1 Research Method 17
3.1.1 Participants and Procedure 17
3.2 Result 19
3.2.1 Descriptive Statistics 19
3.2.2 Reliability and Validity 19
3.2.3 SEM analysis 21
3.2.4 Cluster analysis 22
CHAPTER 4 STUDY 2 24
4.1 Research Method 24
4.2 Result 26
4.2.1 Descriptive Statistics 26
4.2.2 Reliability and Validity 27
4.2.3 SEM analysis 28
4.2.4 Percentage Statistics 29
4.2.5 t-test analysis 33
4.2.5 Paired-Samples t-test Analysis 37
4.2.6 Cluster analysis 38
CHAPTER 5 CONCLUSIONS AND DISCUSSION 42
5.1 General discussion and contribution 42
5.2 Limitation and suggestions for Future Research 45
5.3 Suggestions for Practice 47
REFERENCE 49
APPENDIX 53
簡歷 57
著作權聲明 58

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