臺灣博碩士論文加值系統

機械製造業一向被視為一個國家工業化程度的指標，為工業強國必備的指標產業。國內過去數十年機械製造產業的發展，除了從傳統的製造生產設備，目前更朝向電子與醫材等精密製造發展產業轉型。目前，全球精密製造業趨勢以高品質、高良率、高產能、低成本、綠色化及安全自動化為主要目標。由於多數精密製造為特殊輕金屬加工而成，材料特殊、形狀複雜且尺寸多樣化。特殊輕金屬精密製造加工，包括車削、銑削、搪孔、沖孔及銑牙等步驟繁瑣，造成國內廠商在開發過程投入不少心力與成本。
本研究針對員工知識分享意圖與精密製造為研究標的，根據Morgan and Hunt於1994年提出信任-承諾理論(Commitment-Trust Theory)之KMV模型(Key Mediating Variable Model)，用以解釋成功的關係行銷需具備信任與關係承諾兩大要素。Morgan and Hunt 透過歷年學者的研究資料整理指出，一間核心企業的關係交換可分為四大部份共十種類型的關係所建立：第一部分為內部夥伴關係(事業單位、員工、組織功能部門)，第二部分為買者夥伴關係(中間顧客、終端顧客)，第三部分為平行夥伴關係(競爭者、非營利組織、政府)，第四部分為供應商夥伴關係(貨品供應者、服務供應者)。以信任-關係承諾為研究的主要中介變數，進一步探討相關前置變數、結果變數和信任關係承諾理論之間的關係及影響，另外增設知識分享意圖測量關係承諾與信任之間的關係，加以驗證在精密製造業中「信任-關係承諾」理論模型是否適用。
本研究資料蒐集則以網路問卷為主，以精密製造相關產業為研究對象，並取得424份有效樣本數。研究發現精密製造業之從業人員年齡平均於41~50歲有較高知是分享意圖，因此組織應重視此從業人員的反應，以利企業經業之傳承。

　The machinery manufacturing industry has always been regarded as an indicator of the degree of industrialization in a country and an indicator industry essential to an industrial power. In the aspect of the development of the domestic machinery manufacturing industry over the past decades, apart from the traditional manufacturing production equipment, the industry is transforming to the development of the precision manufacturing industry including electronic and medical appliances at present. Currently, the trends in the global precision manufacturing industry are mainly aimed at high quality, high defect-free rate, high capacity, low cost, greenization and security automation. Because of most precision manufactured products made by processing of special light metals and being in special materials, complex shapes and diversified sizes, the steps for special light metal precision manufacturing and machining involving turning, milling, boring, piercing, threading and so on are very complicated and tedious, resulting in domestic manufacturers putting a lot of efforts and costs in in the development process.
This study takes employees’ knowledge sharing intention and precision manufacturing as research objects to explain that the successful relationship marketing needs to have the two elements; that is, trust and relationship commitment, based on the Key Mediating Variable Model (KMV Model) of the Commitment-Trust Theory proposed by Morgan and Hunt in 1994. Through collection of scholars’ research data over the years, Morgan and Hunt pointed out that relationship exchanges of a core business can be divided into four parts, consisting of ten types of relationships: the first part is internal partnerships (business units, employees and functional departments of the organization), the second part is buyer partnerships (intermediate customers and ultimate customers), the third part is lateral partnerships (competitors, nonprofit organizations and government), and the fourth part is supplier partnerships (goods suppliers and services suppliers). The main intervening variables in the research on trust-relationship commitment further study the relationships between related antecedent variables, outcome variables and Commitment-Trust Theory and their influences, moreover, it is added that knowledge sharing intention is used to measure the relationship between relationship commitment and trust to verify whether the “Trust-Relationship Commitment” theoretical model is applicable to the precision manufacturing industry.
This research is used questionnaires to study employee’s knowledge-sharing Intention-the Case of Precision Manufacturing Industry. Totally, 424 pieces valid samples.

中文摘要 i
英文摘要 ii
誌 謝 iv
目錄 v
表目錄 vii
圖目錄 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻回顧 5
第一節 企業文化 5
第二節 信任-關係承諾 13
第三節 知識分享意圖 22
第四節 各構面關係研究 30
第三章 研究方法 34
第一節 研究架構 34
第二節 研究假設 35
第三節 研究變數的定義與問卷設計 36
第四節 資料分析方式 39
第五節 資料來源與預試 42
第四章 研究結果與分析 43
第一節 敘述性統計分析 44
第二節 因素分析 46
第三節 信度分析 51
第四節 獨立樣本t檢定 56
第五節 單因子變異數分析 59
第六節 各構面之迴歸分析 66
第七節 構面變項之中介效果分析 74
第五章 研究結論與建議 78
第一節 研究結論 78
第二節 管理意涵 82
第三節 研究限制與研究建議 84
參考文獻 85
附件一問卷設計 95

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