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Electronic Performance Support Systems are a new
performance elevating performance technology that has
attracted the attention of many foreign firms in recent
years. They can improve just-in-time and on-the-job
performance and conforms to the on-demand of every
employee. Since their development in 1988, American
business organizations have gradually been switching
from computer-assisted training to the development and
use of Electronic Performance Support Systems. Very few
studies on Taiwan, however, deal with Electronic
Performance Support Systems and the majority of those
that do are concerned with basic theoretical research
or literary investigation. There are no commercial
product or application studies being undertaken.
The objective of this study is to construct an
Electronic Performance Support System and then to use
it to probe into the principles and techniques of the
design and development of Electronic Performance Support
Systems and to develop a structural model for
Electronic Performance Support Systems for use as
reference for businesses when developing Electronic
Performance Support Systems and for use in follow-up
research work.
The "Case Study Method" was employed for this study
and the "Instructional System Design" was used as an
example in the construction of our Electronic
Performance Support System. The construction method used
for this study are a follows:
Develop and design need assessments for the
Electronic Performance Support System and develop and
design previous systems plans. The design incorporates
Software Prototyping the Performance Support Engineering
for the Electronic Performance Support System and the
Performance-Centered Design in the construction of the
structural model for the Electronic Performance Support
System. Integrated development tools were used in the
development process to build the Electronic Performance
Support System. Lastly, the "user and specialist
evaluation methods" were used in carrying out formative
Evaluation for the Electronic Performance Support System
study.
The report offers research conclusions and
recommendations arrived at as a result of the building
process. Research conclusions include software design
and development as well as conclusions regarding the
model built for this study, plans, analysis, designs,
development, and evaluation. Recommendations put forth
in this study include the development of Electronic
Performance Support Systems and future research. We hope
that the research conclusions and recommendations set
forth in this study will be used as reference by
businesses in the education and training of their
employees, by educators, and by academics carrying out
further related research.
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