臺灣博碩士論文加值系統

摘 要
近年來，食品的品質與安全問題，受到台灣及國際重視，因為即便各國積極推動食品安全認證制度，仍有不肖份子試圖投機，由於法規與監督控管不易，需倚重食品製造業者自律。當台灣塑化劑風暴時，當時不少食品大廠中箭落馬，但在風暴中全身而退食品大廠仍不在少數。本研究旨在探討為何謂食品製造業自主管理系統、影響食品製造業者導入自主管理系統之因子品質管理策略、監控、溝通、改善、承諾及執行如何及自主管理系統是否能提高食品原料品質及安全績效？本研究先以12家食品製造業深入訪談討論自主管理之內涵，隨後發送問卷，以65家食品製造業的有效問卷，探討食品製造業自主管理與供應商管理績效之關係。統計結果顯示，以供應商溝通呈負相關，承諾及處罰為正相關，對於原料品質及安全績效。意指當製造業和供應商所關切的相互一致時，好的體認和知識會促使承諾的形成，承諾有助於加強對品質要求的服從、接受度和責任。總言之，目前食品企業對供應商之管理採要求供應商提供檢驗報告，但品質不是檢驗來的，須落實執行品質自主管理才是首要之務。

Abstract
In recent years, the food quality and safety problems had drawn great attentions in the world. This is due to an increased food scandal behind current food safety assurance system which is so far the food companies and government count on. When the plasticizer issue happened in Taiwan, there were still some good food manufacturers surviving in the markets. Thus, self-regulation is proved to be important. The study aims to explore impact of self-regulation on supplier performance. And we intend to answer following questions: what is meaning of self-regulation, what are reasons of adopting self-regulation systems, and what are impacts of self-regulation on supplier performance. To answer these questions, we carried out firstly in-depth interviews with 12 food manufacturers and later we send questionnaire and received 65 valid responses. Our results suggest that supplier communication is negatively related with supplier performance, and penalties and commitment is positively related with supplier performance. This implies that when the manufacturing and suppliers have common goals it will lead to the commitment. Commitment could help strengthen the quality requirements of obedience, acceptance and responsibility. Overall, we suggest instead of just using inspection report from suppliers, food manufacturers should use supplier commitment and penalties and under these situations use less communication as tool to manage suppliers performance.

目 錄
摘要 I
Abstract II
一、前言 1
1.1 研究背景與動機 1
1.2 研究目的 1
1.3 研究流程 3
二、文獻探討 4
2.1 台灣自主管理之發展概況與特性 4
2.2 品質整合因子：品質管理策略、監控、溝通、改善 7
2.3 承諾與執行 9
2.4 績效 11
2.5 研究模型及假設 12
2.5.1 研究架構 12
2.5.2 研究假設 14
三 研究方法 15
3.1 深入訪談 15
3.1.1 深入訪談方法介紹 15
3.1.2 深度訪談對象選取 15
3.13訪談內容設計 16
3.2問卷調查法 16
3.2.1 問卷調查法介紹 16
3.2.2 研究變數定義 18
3.2.3 研究對象之選擇 19
3.3 統計分析方法 20
四、台灣食品製造業食品品質自主管理之探討 21
4.1 深度訪談摘要 21
4.1.1 食品製造業之品質管理現況 21
4.1.2 自主管理 30
4.1.4 其他 39
4.2 訪談企業背景資料 40
4.3 訪談評估分析 44
4.4 訪談相關性分析 48
4.5 小結 48
五 台灣食品製造業食品品質自主管理與供應商品質管理之關係 50
5.1 樣品結構與受訪者統計資料 50
5.2 多元迴歸分析 55
5.3 小結 56
六 討論與限制 57
6.1 研究討論 57
6.2 研究限制 58
七 結論 59
八 參考文獻 60
附錄一 深入訪談問題 64
附錄二 問卷問題 67







表 目 錄
表2.1十一項檢查表. 9
表3.1 訪談問卷之參考來源 16
表3.2問卷之參考來源 17
表4.1執行品質管理之方式與競爭對手差異性 21
表4.2執行品質管之成功因素與瓶頸 24
表4.3 與供應商之品質管理及外在壓力 25
表4.4 執行品質管理優勢與弊端 26
表4.5政府法規與執行困難 28
表4.6降低風險與評估風險方式 29
表4.7政府之角色 30
表4.8自主管理的成功因素 31
表4.9成功因素的優缺點 32
表4.10認證機構重要角色 33
表4.11自主管理品質管理之干預 34
表4.12採購人員培養及篩選 35
表4.13原物料廠商違法危機處理 36
表4.14溝通與評估及風險評估教育 37
表4.15原物料查驗流程及監督 38
表4.16塑化劑事件發生前後於供應商管理方式之變化 39
表4.17訪談企業員工人數 40
表4.18訪談企業職稱與年資 41
表4.19 供應商家數 42
表4.20 採購品項 43
表4.21 供應商管理方式 43
表4.22 塑化劑事件發生前後是否有變化 44
表4.23 訪談總整理表 47
表4.24 訪談相關性分析 49
表5.1 問卷受測公司的員工人數 50
表5.2企業的食品產業類別分配 51
表5.3 受測者的職務 52
表5.4 問卷信度分析 53
表5.5 問卷問項平均值與標準差 54
表5.6 相關係數 54
表5.7 多元迴歸分析結果 55
表5.8 結果















圖 目 錄
圖1.1 研究流程 3
圖2.1 戴明連鎖反應圖 11
圖2.2 研究架構圖 13

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