臺灣博碩士論文加值系統

最近國內外學者專家渴望台灣變成『創新島』，進而形成國內產業的特性，政府亦嘗試強調應用技術和創新以促進全國性的價值增加能力，其最後的目標在吸引投資於R&D，以建設「綠色矽島」並進一步提升為創新島。在過去10年內台灣政府透過各種計畫強調以訓練全面提升「Innovalue」的技法，肇致台灣產業技術進步相當於全國經濟成長的75%。目前全球化企業正在以「知識經濟」為核心進行創新價值的經營模式，而創新價值(Innovation value)已經是全球知曉創造市場空間的語言，而它的致能(enabling)在於啟動挑戰新經濟時代，以獲取新技術具體化實踐產品或服務的價值創新，以滿足顧客需求。
本研究係探討組織知識管理系統中，知識流內涵因素透過價值的創造和價值的萃取的兩項關鍵技術，所謂兩項關鍵技術：即資訊技術的致能（IT-enabling）以及組織學習兩項技術的關連活動，所產生槓桿效益對創造顧客價值活動的影響。因此，本研究涉入研討學術理論包括：知識－資源基礎理論、創造力與槓桿理論，知識流內涵因素、組織學習、資訊致能與，與創造顧客價值等領域皆屬討論範圍。
研究問卷分三大題項：知識流、槓桿因素以及創造顧客價值。題項經因素分析將特徵因素個數分別命名：（1）知識流內涵係由知識銀行、協同合作、工作力發展、資訊模式與價值主張五項因素。（2）槓桿因素係由IT-致能與組織學習兩因素（3）創造顧客價值係由共同形態的產品/服務、共同設計解答、共同設計對話三項因素。各項因素信度Cronbach’a 在0.7以上。除實證討論不同教育程度、產業別、服務經歷及部門等對三大題項的考驗結果被討論外。另對知識流內涵與槓桿因素為投入前因與創造顧客價值為果分別作典型相關分析發現各個因素均呈現顯著水準。
本研究針對知識流、槓桿因素與創造顧客價值三個領域的知識、技術與管理內涵作實證性討論，所建構的知識與關係的價值思考，對企業新產品或服務的創新與個人、組識與社群之間的關連活動具有影響與貢獻。

摘要 ----------------------------------------------------------------------------------誌謝 ----------------------------------------------------------------------------------目次 ----------------------------------------------------------------------------------表目錄 ----------------------------------------------------------------------------------圖目錄 ----------------------------------------------------------------------------------第一章 緒論----------------------------------------------------------------------------1.1 研究背景------------------------------------------------------------------1.2 研究重要性---------------------------------------------------------------1.3 研究動機------------------------------------------------------------------1.4 研究目的------------------------------------------------------------------1.5 研究方法------------------------------------------------------------------1.6 研究範圍及限制----------------------------------------------------------第二章 文獻探討----------------------------------------------------------------------2.1 知識－資源基礎論-------------------------------------------------------2.1.1 資源基礎論-------------------------------------------------------2.1.2 知識管理----------------------------------------------------------2.2 組織核心能力與知識流內涵-------------------------------------------2.2.1 組織核心能力----------------------------------------------------2.2.2 知識流內涵-------------------------------------------------------2.3 創造力與槓桿因素-------------------------------------------------------2.3.1 創造力-------------------------------------------------------------2.3.2 組織學習----------------------------------------------------------2.3.3 資訊科技----------------------------------------------------------2.4 顧客價值------------------------------------------------------------------2.4.1 顧客價值的意涵-------------------------------------------------2.4.2 「共同」創造價值-------------------------------------------------2.4.3 創造顧客價值----------------------------------------------------第三章 研究方法及架構------------------------------------------------------------3.1 研究方法------------------------------------------------------------------3.1.1 研究計畫--------------------------------------------------------3.1.2 研究對象及範圍-------------------------------------------------3.2 研究架構------------------------------------------------------------------3.3 研究設計及概念操作定義----------------------------------------------3.3.1 樣本調查----------------------------------------------------------3.3.2 擬定概念測定指標----------------------------------------------3.3.3 研究假設與命題-------------------------------------------------3.3.4 研究變項操作定義----------------------------------------------3.4 問卷設計------------------------------------------------------------------3.4.1 問卷設計概念----------------------------------------------------3.4.2 問卷內容----------------------------------------------------------3.4.3 問卷抽樣方式----------------------------------------------------3.4.4 問卷處理----------------------------------------------------------第四章 資料分析與討論-------------------------------------------------------------4.1 基本資料分析------------------------------------------------------------4.1.1 樣本資料分析----------------------------------------------------4.1.2 企業現況分析----------------------------------------------------4.2 項目分析------------------------------------------------------------------4.3 因素分析------------------------------------------------------------------4.3.1 知識流內涵-------------------------------------------------------4.3.2 槓桿因素----------------------------------------------------------4.3.3 創造顧客價值----------------------------------------------------4.4 信度及效度分析----------------------------------------------------------4.4.1 信度分析----------------------------------------------------------4.4.2 效度分析----------------------------------------------------------4.5 研究假設之差異性分析-------------------------------------------------4.5.1 假設命題的t檢定-----------------------------------------------4.5.2 單因子變異分析-------------------------------------------------4.6 相關分析------------------------------------------------------------------4.6.1 知識流內涵與槓桿因素的相關分析-------------------------4.6.2 槓桿因素與創造顧客價值的相關分析----------------------4.6.3 知識流內涵與創造顧客價值的相關分析-------------------4.7 研究假設的典型相關分析----------------------------------------------4.7.1 知識流內涵與槓桿因素的典型相關分析-------------------4.7.2 槓桿因素與創造顧客價值的典型相關分析-------------4.7.3 知識流內涵與創造顧客價值的典型相關分析-------------4.8 迴歸分析檢定------------------------------------------------------------4.8.1 知識流各內涵對組織學習迴歸分析-------------------------4.8.2 知識流各內涵對致能-資訊科技迴歸分析------------------4.8.3 槓桿因素對共同型態的產品/服務迴歸分析----------------4.8.4 槓桿因素對共同設計解答迴歸分析--------------------------4.8.5 槓桿因素對共同設計對話迴歸分析--------------------------第五章 結論與建議-------------------------------------------------------------------5.1 研究架構概念構面因素考驗總結-------------------------------------5.2 構面因素相關分析總結-------------------------------------------------5.3 研究貢獻------------------------------------------------------------------5.4 未來研究建議------------------------------------------------------------參考文獻----------------------------------------------------------------------------------附錄一 問卷----------------------------------------------------------------------------附錄二 第一次因素分析知識流內涵各因素構面之衡量與因素負荷量--------附錄三 第一次因素分析槓桿因素各因素構面之衡量與因素負荷量因素分析----------------------------------------------------------------------------------附錄四 第一次因素分析創造顧客價值各因素構面之衡量與因素負荷量因素分析----------------------------------------------------------------------------- iivvviiixi1122346777112425273535384651525355606060606164646570727373737474777777787980818588919192949598115116117118120120123125127128129130131132133133137143144145158163164165

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