中文文獻:
[1]行政院101年1月3日院授研訊字第1012460006號函頒:「行政院及所屬各機關行動化服務發展作業原則」
[2]楊緒永(2009)。品牌形象、知覺價值、口碑、產品知識與購買意願之研究-以手機為例。南華大學企業管理系管理科學碩士論文。[3]施沛廷 (2004)。社群信任、社群認同與購買行為的關係之研討─以RV休旅車社群為例。國立東華大學企業管理學系碩士論文。[4]丁學勤(2007),網路購物知覺風險的前因與克服之道。經營管理叢論,Vol.3,No.2,2007,97-116。
[5]蔡進發、張文娟、廖敏秀(2008),影響消費者對牛樟芝產品購買意願因素之研究。管理實務與理論研究,Vol.2,No.4,Dec.2008,43-173。[6]翁逸群; 張鈞堡,(2008),廣告訴求對消費者購買意願之影響效果研究-以產品屬性、產品知識、知覺風險及品牌承諾為干擾因子。創新研發學刊,Vol.8,No.1,2012,77-97。[7]謝淑芬,(2000),消費者之旅遊知識、經驗對旅遊風險知覺程度影響之研究。觀光研究學報 6卷2期,(2000/11), 67-89。[8]魏文欽、蕭志耿,心理風險、產品知識、知覺品質對消費者購買意願影響之實證研究-探討消費者涉入之干擾效果。International Journal of LISREL,Vol. 3, No. 2, Sep,2010,31~56。
[9]黃慧新、薛冬青,(2013),適地性廣告之研究:消費者感知被偵測性和需要與否對知覺價值、知覺風險、廣告態度及使用意願之影響。創新與管理,Vol.10,No.3,77-105。[10]蕭穎謙;賴淑慧、白榮吉,(2010),知覺風險與生活型態對使用意願影響之研究-icash悠遊卡為例。全球管理與經濟,Vol.6,No.2,37-49。[11]盧智強、邱天佑、林子鈞,(2013),影響使用網路訂購系統因素之研究─以Yahoo!購物網為例。顧客滿意學刊,Vol.9,No.2,189-214。[12]丁誌魰、黃俊瑋,(2008),線上拍賣購買意願模型之研究。資訊管理學報,Vol.15,No.3,83-111。
[13]陳純德、何基鼎、范懿文、范錚強,(2006),影響民眾使用高速公路電子收費系統意圖之因素研究。Electronic Commerce Studies,Vol.4,No.4,475-499。
[14]閻瑞彥、林佳燕,(2009),交易成本觀點下電子商店購買意願之研究。Electronic Commerce Studies,Vol.7,NO.2,151-170。
[15]閻瑞彥、周嘉俊,(2008),網站服務品質、商店形象、信任、知覺風險對顧客忠誠影響之研究-以電子商店為例。Electronic Commerce Studies,Vol.6,NO.4(2008),461-486。
[16]李小梅、黃世儒,(2010),部落格行銷中的信任形成因素。電子商務學報,Vol.12,No.2,201-220。[17]林榮春、邱天佑、林茂雄,(2011),影響網路銀行實際使用行為之研究。Journal of Customer Satisfaction,Vol.7,N0.1,1-22。
[18]陳鎰明、楊坤芳,(2011),如何提高購買有機食品的能力。休閒保健期刊,Vol.5,83-91。[19]賴森堂,. (2013), 以量化檢視機制調降行動應用程式安全使用風險之探討。電腦稽核, (27), 54-64。[20]游森期;余民寧,(2006),網路問卷與傳統問卷之比較:多樣本均等性方法學之應用。測驗學刊,Vol.53,No.1,103-127。[21]張德勝;(2005),學生評鑑教師教學信效度之探討:紙筆和網路調查之比較。中華心理學刊;Vol.47,No.2,113 – 125。
[22]邱皓政(2000),量化研究與統計分析─SPSS中文視窗版資料分析範例解析。
[23] 邱皓政(2006):結構方程模式─LISREL的理論、技術與應用。
英文文獻:
[1] Ajzen, I., & Fishbein, M. (1975). Belief, attitude, intention and behavior: An introduction to theory and research.
[2] Bettman, J. R. (1979). Information processing theory of consumer choice.
[3] Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of consumer research, 1-16.
[4] Bauer, R. A. (1960). Consumer behavior as risk taking. Dynamic marketing for a changing world, 398.
[5] Cuieford, (1965). Fundamental Statistics in Psychology and Education. 4th ed., New York McGraw-Hill
[6] Cunningham, Scott M. (1967)"The major dimensions of perceived risk." Risk taking and information handling in consumer behavior, 82-108.
[7] Coleman, J. (1993). S. 1990. Foundations of social theory. Cambridge, Mass.: Belknap Press. Deutsch, 3, 1991-1993.
[8] Cox, D. F. (1967). Risk handling in consumer behavior–an intensive study of two cases. Risk taking and information handling in consumer behavior, 34-81.
[9] Drennan, J., Sullivan, G., & Previte, J. (2006). Privacy, risk perception, and expert online behavior: an exploratory study of household end users. Journal of Organizational and End User Computing (JOEUC), 18(1), 1-22.
[10] Deutsch, M. (1962). Cooperation and trust: Some theoretical notes.
[11] Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. International journal of human-computer studies, 59(4), 451-474.
[12] Forsythe, S. M., & Shi, B. (2003). Consumer patronage and risk perceptions in Internet shopping. Journal of Business Research, 56(11), 867-875.
[13] Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
[14] Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: an integrated model. MIS quarterly, 27(1), 51-90.
[15] Hinkin,T.R.(1998),"Abrieftutorialonthedevelopmentofmeasuresfor use in survey questionnaires",Organizational Research Methods,Vol.1,pp.104-121.
[16] Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The Journal of Strategic Information Systems, 11(3), 297-323.
[17] Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. Advances in consumer research, 3(3), 382-383.
[18] Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer reactions to electronic shopping on the World Wide Web. International Journal of electronic commerce, 59-88.
[19] Lewicki, R. J., McAllister, D. J., & Bies, R. J. (1998). Trust and distrust: New relationships and realities. Academy of management Review, 23(3), 438-458.
[20] Luhmann, N. (2000). Familiarity, confidence, trust: Problems and alternatives. Trust: Making and breaking cooperative relations, 6, 94-107.
[21] Lynch Jr, J. G., & Srull, T. K. (1982). Memory and attentional factors in consumer choice: Concepts and research methods. Journal of Consumer Research, 18-37.
[22] McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of management review, 23(3), 473-490.
[23] Miyazaki, A. D., & Fernandez, A. (2001). Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer Affairs, 35(1), 27-44.
[24] Nunnally, J.C., (1978), Psychometric Theory, New York: McGraw-Hill.
[25] Olson, J. C. (1978). INFERENTIAL BELIEF FORMATION IN THE CUE UTILIZATION PROCESS. Advances in consumer research, 5(1).
[26] Park, C. H., & Kim, Y. G. (2006). The effect of information satisfaction and relational benefit on consumers' online shopping site commitments. Journal of Electronic Commerce in Organizations (JECO), 4(1), 70-90.
[27] Park, C. W., Feick, L., & Mothersbaugh, D. L. (1992). Consumer knowledge assessment: How product experience and knowledge of brands, attributes, and features affects what we think we know. Advances in Consumer Research, 19(3), 193-198.
[28] Paul Peter & Gilbert A. Churchill (1986), “Journal of Marketing Research”, 23 (February), p.1-10.
[29] Roselius, T. (1971). Consumer rankings of risk reduction methods. The journal of marketing, 56-61.
[30] Smith, H. J., Milberg, S. J., & Burke, S. J. (1996). Information privacy: measuring individuals' concerns about organizational practices. MIS quarterly, 167-196
[31] Kaiser, H. F. ( 1974). An index of factorial simplicity, Psychometrika, 39, 31-36