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研究生:陳建樺
研究生(外文):Chien Hua Chen
論文名稱:台灣北部社區綠美化員工工作滿意度、組織承諾與工作自主性對工作績效影響
論文名稱(外文):EMPLOYEES’ JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND TASK AUTONOMY AFFECTING JOB PERFORMANCE OF COMMUNITY BEAUTIFICATION IN NORTHERN TAIWAN
指導教授:林南宏林南宏引用關係
指導教授(外文):Nan-Hong Lin
口試委員:林南宏
口試委員(外文):Nan-Hong Lin
口試日期:2019-06-25
學位類別:碩士
校院名稱:大同大學
系所名稱:事業經營學系(所)
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2019
畢業學年度:107
語文別:中文
論文頁數:80
中文關鍵詞:社區綠美化工作滿意度組織承諾工作自主性工作績效
外文關鍵詞:Job AutonomyWork PerformanceCommunity BeautificationJob SatisfactionOrganization Commitment
相關次數:
  • 被引用被引用:1
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摘要
員工為現代企業的重要資本,由其是當員工與顧客之間需要進行長期合作,在顧客端作業的社區綠美化企業,員工更是在企業經營中扮演著重要的角色,本研究針對台灣北部從事社區綠美化企業員工,由工作滿意度、組織承諾以及工作自主性角度,進行工作績效影響因素的探討,提供社區綠美化企業管理階層決策參考。
本研究透過文獻探討個別構面的定義以及相關關係,建立研究模型,設計問卷量表,並針對台灣北部社區綠美化員工進行問卷調查,主要的研究目的包括:(1)探討企業員工工作滿意度對組織承諾的影響,(2)探討企業員工工作滿意度對工作績效的影響,(3)探討企業員工組織承諾對工作績效的關係,(4)探討工作滿意度是否透過組織承諾影響工作績效,以及(5)探討工作自主性對於工作滿意度影響工作績效是否有干擾效果。本研究製作電子問卷進行線上問卷調查,回收有效問卷365份,以 SPSS與與AMOS進行資料分析。進行資料分析。
研究結果顯示研究架構中,研究假設H1到H4皆成立,企業員工工作滿意度對組織承諾有正向顯著的影響,工作滿意度對工作績效有正向顯著的影響,組織承諾對工作績效有正向顯著的影響,工作滿意度會透過組織承諾影響工作績效,具完全中介效果,但工作自主性對於工作滿意度與工作績效不具有干擾效果。
ABSTRACT
Employees become the most important asset of modern cooperation. Especially, when the business requires company employees to work with customers closely, employees play a vital role in community beautification business. This research studied how employees’ job satisfaction, organization commitment and task autonomy affected work performance in community beautification business in northern Taiwan. The results can provide managers valuable evidence for decision making. There are five major purposes for this research: (1) Find out how employees’ job satisfaction affects organization commitment. (2) Understand how job satisfaction impacts work performance. (3) Discover how organization commitment influences work performance. (4) Explore if job satisfaction affects work performance through organization commitment. (5) Study on if task autonomy plays as a moderator of the relation between job satisfaction and work performance.
Along with the literature reviews, all constructs were defined and researched. The researcher built up a research model and designed a questionnaire for construct measurement. After survey, there are 365 valid questionnaires recalled. The result shows that all three direct effects of variables are proof. Employees’ job satisfaction affects organization commitment. Then, job satisfaction significantly impacts work performance. Finally, job autonomy directly influences work performance. For the fourth hypothesis, organization commitment has full mediation effect on job satisfaction and work performance. However, job autonomy doesn’t play an intervening role between job satisfaction and work performance.
目錄

摘要 i
目錄 v
表目錄 vii
圖目錄 ix
第壹章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究流程 4
第貳章 文獻探討 6
第一節 社區綠美化 6
第二節 工作滿意度 8
第三節 組織承諾 14
第四節 工作自主性 17
第五節 工作績效 20
第六節 各變量之間的關係研究 25
第參章 研究方法 31
第一節 研究架構與假設 31
第二節 問項 34
第三節 資料蒐集方法 37
第四節 資料分析方法 37
第肆章 資料分析與結果 40
第一節 敘述統計分析 40
第二節 信度與效度分析 46
第三節 結構方程模式分析 52
第四節 仲介效果分析 54
第五節 干擾效果分析 59
第伍章 結論與建議 62
第一節 研究結論 62
第二節 管理建議 66
第三節 研究限制與未來研究方向 67
參考文獻 69
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