臺灣博碩士論文加值系統

I am now a manager at Hanoi Department of Culture, Sports and Tourism, a professional agency helping Hanoi City People’s Committee in State management on Culture, Sports and Tourism including management of tangible and intangible cultural heritage in the locality. The Department of Culture, Sports and Tourism is under sector management by the Ministry of Culture, Sports and Tourism and directly managed by the Bureau of Cultural Heritage for tangible cultural heritages. During my professional work, I directed offices, divisions, units in heritage field under the Department to implement assigned functions and tasks, participated in many scientific conferences and discussions at ministerial level and City level on religion, belief, cultural institution and cultural heritage, etc. and also cooperated with leaders of People’s Committees in districts, communes, towns to open training courses, participated in teaching to improve the quality of staff, propagandized to enhance awareness of resident community in behaviors towards tangible cultural heritage. From the fact of nearly 20 years of work, I realized that cultural heritage management is a complex, sensitive issue having great impact on feelings, spiritual life of each resident, attracting concern from many social classes as well as mass media.
From studying theory of knowledge management, analyzing contents of knowledge management in managing tangible cultural heritage, I chose the topic “Applying knowledge management in enhancing the quality of management, preservation and value promotion of tangible cultural heritage of Hanoi” as my thesis topic.
During my research, I built research method, collected information, analyzed and evaluated through primary and secondary data and used some statistic and research results of other topics currently presided and directed by myself and which were carried out at agencies to study the status-quo of tangible cultural heritage management in Hanoi, issues in management and decentralization, establishment and management of heritage list, training, propaganda to improve heritage value, repair, inspection and supervision at cultural heritage.
Finally, the topic gave out recommendations which are relatively synchronous and feasible in main contents about management of heritage through knowledge management and bravely proposed the heritage value- based model of knowledge management to apply at the Hanoi's Department of Culture, Sports and Tourism in order to improve the quality of managing cultural heritage in the City. I hope and wish that my contributions through my research results will be useful for the agency where I am working for.

ABSTRACT i
NON-PLAGIARY COMMITMENT iii
ACKNOWLEDGEMENTS iv
TABLE OF CONTENTS v
LIST OF TABLES viii
LIST OF FIGURES ix
CHAPTER 1 INTRODUCTION 1
1.1. Rationale 1
1.2. Objectives 2
1.3. Study subject and scope 2
1.3.1. Main study subject of the thesis is the application of knowledge management in managing, preserving and value promoting tangible cultural heritage in Hanoi city. 2
1.3.2. Study scope: Applying theories to analyze the study objectives, the thesis focuses on some typical tangible cultural heritage such as: Van Mieu - Quoc Tu Giam Relic, Thang Long Royal Citadel Center, Old Village Relic in Duong Lam, Tram Gian Pagoda and so on. 2
1.4. Research methods 3
CHAPTER 2 LITERATURE REVIEW 4
2.1. Knowledge 4
2.1.1. Concept of knowledge 4
2.1.2. Types of knowledge 6
2.1.3. Features of knowledge 8
2.2. Knowledge management 10
2.2.1 Concept of knowledge management 10
2.2.2. Role of knowledge management 11
2.3. Knowledge management in cultural heritage management 13
2.3.1. Concepts related to tangible cultural heritage management 13
2.3.2. Knowledge management in cultural heritage management 13
CHAPTER 3 STATUS QUO OF PRESERVATION AND VALUE PROMOTION ACTIVITIES OF TANGIBLE CULTURAL HERITAGE IN HANOI 17
3.1. General introduction to Hanoi city tangible cultural heritage 17
3.1.1. Statistic number of relics 17
3.1.2. Types of relics 17
3.1.3. Locations of relics 17
3.2. Introduction to the Hanoi's Department of Culture, Sports and Tourism 18
3.2.1. Position, function 18
3.2.2. Responsibilities and authorities 18
3.2.3. Organizational structure 19
3.3. Decentralization of state management on the local cultural heritage in Hanoi City 20
3.4. Value promotion of tangible cultural heritage 20
3.4.1. Status of relic inventory, classification and ranking 20
3.4.2. Localization, demarcation, protection 21
3.5. Preservation and embellishment of tangible cultural heritage 21
3.5.1 Archaeological relics 21
3.5.2 Historical relics 22
3.5.3. Artistically architectural relics 22
3.6. Control and supervision 23
3.7. Objectives of preservation and value promotion of the Hanoi's tangible cultural heritage by 2020, vision for 2030 24
CHAPTER 4 RESEARCH METHODOLOGY 27
4.1. Study method 27
4.2. Data collection method 27
4.3. Interviewed people 28
4.3.1. Specialists 28
4.3.2. Objects of study 29
4.4. Content of interview 29
4.5. Research agenda 29
4.6. Data analysis method and tool 30
4.7. Validity and reliability 30
CHAPTER 5 SURVEY RESULTS AND ANALYSIS 32
5.1. Decentralization of state management on the Hanoi's local cultural heritage 32
5.1.1. Decentralization model of state management 32
5.1.2. Human resources in the 34
5.2. Management of tangible cultural heritage portfolio 36
5.3. Value promotion of tangible cultural heritage 37
5.4. Restoration and embellishment of relics 39
5.4.1. Number of restored relics 39
5.4.2. Financial sources for relic restoration and embellishment 40
5.5. Control and supervision 42
5.5.1. Violations against historical and cultural relics 43
5.5.2. Originality of relic violations and delay in issue resolution 43
CHAPTER 6 RECOMMENDATIONS FOR ENHANCING THE QUALITY OF TANGIBLE CULTURAL HERITAGE MANAGEMENT, PRESERVATION AND PROMOTION BASED ON KNOWLEDGE MANAGEMENT 45
6.1. Recommendations for enhancing the quality of preservation and value promotion of tangible cultural heritage 45
6.1.1. Recommendations for enhancing the quality of management and managerial decentralization 45
6.1.2. Constructing portfolio of tangible cultural heritage 47
6.1.3. Solutions for training, propagandizing, educating to promote tangible cultural heritage value 49
6.1.4. Solutions for restoration and embellishment of heritages 51
6.1.5. Increasing control and supervision 52
6.1.6. Supporting solutions 53
6.2. Proposal of knowledge management model based on heritage value 56
CHAPTER 7 CONCLUSION 60
REFERENCES 62
APPENDIX 65

DOCUMENTS BY THE COMMUNIST PARTY OF VIETNAM AND THE STATE OF VIETNAM
1.Documents by the Communist Party of Vietnam
2.Legal documents by the State of the Socialist Republic of Vietnam from 1945 to 1998 (Ordinance, Decree, Circular, Directive, Notice and Regulation)
3.Legal documents by the State of the Socialist Republic of Vietnam since the Law on Cultural Heritage, including Law on Cultural Heritage, Decree, Directive, Decision and Regulation. In which:
4.Documents, directives and resolutions by the City Party Committee, People’s Council, People's Committee of the City on relic preservation

BOOKS AND MAGAZINES
5.Dao Duy Anh (2000), Outline of Vietnam cultural history, Culture and Information Publishing House, Hanoi.
6.Nguyen Quang An (2003), Vietnam - changes in place name and administrative boundary 1945 - 2002, News Agency Publishing House, Hanoi.
7.Dang Van Bai (2006), Rehabilitation and restoration of historical and cultural relic sites are specialized characteristics, Cultural Heritage (No. 2).
8.Tran Lam Bien (2000), A way to history, National Cultural Publishing House, Hanoi.
9.Tran Lam Bien (editor-in-chief) (2008), Development of Vietnamese traditional architecture in the Red River Delta, Culture and Information Publishing House, Hanoi.
10.Department of Cultural Heritage (2005), A way to cultural heritage, vol. I, World Publishing House, Hanoi.
11.Department of Cultural Heritage (2005), A way to cultural heritage, vol. II, World Publishing House, Hanoi.
12.Department of Cultural Heritage (2006), A way to cultural heritage, vol. III, World Publishing House, Hanoi.
13.Department of Cultural Heritage (2008), A way to cultural heritage, vol. IV, World Publishing House, Hanoi.
14.Nguyen Khoa Diem (editor-in-chief) (2001), Construction and development of an advanced and traditional Vietnamese culture, National Political Publishing House, Hanoi.
15.Pham Mai Hung (2003), Preservation and promotion of national cultural heritage, Culture and Information Publishing House, Hanoi.
16.Nguyen Hai Ke (editor-in-chief) - Do Thi Huong Thao - Nguyen Thi Hoai Phuong (2010), Thang Long - Hanoi collection of cultural researches, Hanoi Publishing House
17.Vu Khieu (2007), Studying civilized 1000-year Thang Long, Hanoi Publishing House.
18.Hoang Dao Kinh (2002), Preservation and restoration of cultural heritage, Culture and Information Publishing House, Hanoi.
19.Nguyen The Long - Pham Mai Hung (1997), Hanoi Pagoda. Culture and Information Publishing House, Hanoi.
20.Vu Tuan San (2007), Old and present Hanoi, Writer Association Publishing House, Hanoi.
21.Ha Tay Department of Culture and Information (1999), Ha Tay Relic Site, Central Art Printing Company, Hanoi.
22.Luu Minh Tri (Editor-in-chief) (2002), Studying Vietnamese cultural heritage Thang Long - Hanoi, Culture and Information Publishing House, Hanoi.
23.Hoang Vinh (Editor-in-chief), Some issues on cultural theory in the reform period, National Political Publishing House, Hanoi.
FOREIGN BOOKS AND MAGAZINES
24.Ikujiro Nonaka, Ryoko Toyama và Toru Hirata (2011), Quản trị dựa vào tri thức, Nxb Thời đại.
25.Brian Graham, Heritage as Knowledge: Capital or Culture? Urban studies. Vol. 39, Nos 5-6 1003-1017, 2002
26.Bettina Buichel, IMD, Lausanne - Steffen Raub, HEC Geneva and HEC Lausanne: Building Knowledge - creating Value Netvorks. European Management Journal Vol.20, No.6, pp. 587-596, 2002.
27.Dr. David E. Chesebrough, P.E. President Association for Enterprise Integration: Knowledge Management A tool for SMEs to enhance competitiveness. CACCI Journal, Vol. 1, 2006.
28.Bsc. Paul Cooper: Knowledge management, Anaesthesia & Intensive Care Medicine Volume 8, Issue 12, December 2007, Pages 516-517
29.Kun Chang Lee, Sangjae Lee, In Won Kang: KMPI: measuring knowledge management performance. Information & Management 42 (2005) 469-482.
30.Polanyi: The tacit dimension, Routledge, London, 1996
31.Saint-Onge: “Tacit knowledge: the key to the strategic alignment of intellectual capital”, “Strategy and leadership”. Vol.24, No.2, pp. 10-16, 1996

NEWSPAPERS AND WEBSITES
32.http://tuanvietnam.vietnamnet.vn/2012-06-18-nhan-thuc-moi-ve-di-san-van-hoa