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研究生:許書寧
研究生(外文):HSU SU NING
論文名稱:護理人員犬儒主義與職場偏差行為、離職意圖之探討:以幽默風格為調節變項
論文名稱(外文):The Effect of Nurses Cynicism on Workplace Deviance Behavior and Turnover Intention:The Moderation Effect of Humor Styles
指導教授:葉重新 博士
學位類別:碩士
校院名稱:亞洲大學
系所名稱:心理學系碩士班
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:117
中文關鍵詞:員工犬儒主義犬儒主義幽默風格職場偏差行為離職意圖
外文關鍵詞:Employee CynicismCynicismHumor StylesWorkplace Deviance Behaviorturnover Intention
相關次數:
  • 被引用被引用:11
  • 點閱點閱:889
  • 評分評分:
  • 下載下載:290
  • 收藏至我的研究室書目清單書目收藏:4
護理人員在醫療服務品質中,需要將病人的想法及感受融入醫療的服務中,也因為這樣,護理人員往往需要同時扮演多重的角色,因而產生角色衝突與角色模糊,進而伴隨犬儒主義的發生,如此將導致對組織負面的影響。假若能夠預防員工犬儒主義所造成的不良後果發生,可用來降低其對組織的負面影響,提升有效的管理。本研究旨在瞭解護理人員犬儒主義對職場偏差行為及離職意圖的關係,以及幽默風格是否具有調節護理人員犬儒主義與職場偏差行為及離職意圖關係的影響。本研究利用問卷調查法及便利性取樣來蒐集資料,研究對象為359位台灣地區護理人員,主要以階層迴歸分析考驗研究假設,研究結果如下:
一、 員工犬儒主義與職場偏差行為、離職意圖有正相關。
二、 攻擊型幽默對整體性職場偏差行為有主要效果。
三、 攻擊型幽默對人際面偏差行為有主要效果。
四、 自我提升型幽默對離職意圖有主要效果
五、 四種型態幽默風格對員工犬儒主義與職場偏差行為、離職意圖的關係不具有調節效果。
Since nurse services have to consider patient’s thoughts and feelings, so nurses often play multiple roles. Because of that, it creates role conflict and ambiguity. We call that “Cynicism”, it will cause negative impact for organization. If we can prevent it, it will decrease the negative impact and increase effective management. In this paper we aim to explain the relationship of nurse cynicism between workplace deviance behavior and turnover intention. And humorous style regulate whether the relationship between it or not. This study use questionnaires and convenience sampling method to collect information from nurses and practitioners that total are 359 subjects in Taiwan. We use hierarchical regression analysis to test research hypotheses in this research. The results are as follows. First, this has a positive correlation between workplace deviance behavior and turnover intention in employee cynicism. Second, this has a major effect in aggressive humor for overall workplace deviance behavior. Third, this has a major effect in aggressive humor for interpersonal deviance behavior. Fourth, this has a major effect in self-enhancing humor for turnover intention. Finally, four types of humorous style have no effect of adjustment in employee cynicism between relationship of workplace deviance behavior and turnover intention.
目次
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的與研究問題 4
第三節 專有名詞詮釋 4
第二章 文獻探討 7
第一節 犬儒主義 7
第二節 職場偏差行為 20
第三節 離職意圖 28
第四節 員工犬儒主義與職場偏差行為、離職意圖 30
第五節 幽默風格之調節作用 33
第三章 研究方法 61
第一節 研究架構 61
第二節 研究假設 62
第三節 研究樣本 63
第四節 研究工具 68
第五節 資料處理與統計分析 74
第四章 研究結果分析與討論 77
第一節 員工犬儒主義與職場偏差行為及離職意圖之相關結果分析 77
第二節 以幽默風格為調節變項之迴歸結果分析 81
第三節 研究結果討論 90
第五章 結論與建議 95
第一節 結論 95
第二節 建議 95
參考文獻 99
一、中文部份 99
二、英文部份 103
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