臺灣博碩士論文加值系統

專案管理有別於一般的企業管理，其實務在產業間日趨受到重視，相關方法論也越來越完整，甚至已有許多專案管理之應用軟體，可以解決傳統排程、監控所需之報表計算及問題。然而，專案管理不應僅是數據的產生而已，應在專案完成後，對於相關數據進行績效分析與專案執行成效的檢討，進而得以對後續專案規劃之決策提供有用的資訊或指導方針。在專案的執行過程中，目標之間的相互衝突是相當常見的現象，而面對這些衝突的解決與取捨，往往考驗著管理者與專案團隊的應變能力。但是經由不同的取捨，可能會對專案完成後之成果造成不一樣的績效表現。因此如何規劃一個有效的評核專案執行績效之衡量方法，亦是專案管理研究的重點之一。
本研究針對專案管理之績效衡量，以模糊多準則決策方法，建構專案績效評量指標，以模糊網絡分析法對具有相依行之準則進行指標及權重的建構，而利用此事前權重之方法，以高階管理者的觀點進行專案績效的排序。接著利用事後權重的概念，以模糊資料包絡分析法，計算績效指標之效率。並探討兩種方法進行專案績效評估所產生的結果並分析，並以此建構專案績效的評估流程，透過此一回饋機制的建立，幫助管理者在未來之專案指派與提供決策上之參考及支持。

Project management is different from most aspects of business management and has attracted more and more attentions in firms. Moreover, there are currently many related software applications that can solve problems like scheduling and controlling. However, project management not only produces data, but also measures and analyzes the performance and the result of project execution. Based on obtained information and guidelines, decision makers can then plan projects more completely in the future. Conflicts between project goals often arise during project execution and how to trade off between goals in order to overcome such conflicts is often the most difficult task that project managers and project groups face. As a result, how to develop an effective method to measure project performance to aid in trade-off decisions is important issue in project management.
In this study, we use fuzzy multicriteria decision making approaches to measure the performance of project management. First, we use the Fuzzy Analytic Network Process (FANP) which contains the concept of ex ante weight to develop the index and weights of dependent criteria, based on the subjective views of senior managers. We also use the concept of ex post weight to calculate the performance efficiency of projects using fuzzy data envelopment analysis. Finally, we analyze the results from these two different methods and develop the project performance assessment process. With the help of this feedback process, senior managers can better assign projects and achieve better results.

摘要 I
Abstract II
誌 謝 III
目 錄 IV
表目錄 VI
圖目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與限制 3
第四節 研究流程 3
第五節 論文架構 4
第二章 文獻探討 6
第一節 專案管理 6
第二節 專案管理績效評估 10
第三節 模糊集合理論 15
第四節 模糊多準則決策 20
第五節 模糊資料包絡分析 24
第三章 模式建構 27
第一節 研究構想 27
第二節 評估模式建構 29
第三節 專案績效衡量流程 38
第四章 模式應用 40
第一節 產業介紹 40
第二節 案例演算 41
第三節 演算結果討論 53
第五章 結論與未來研究方向 56
第一節 結論 56
第二節 未來研究方向 57
參考文獻 59
附錄 65

高強、黃旭男、Toshiyuki Sueyoshi，(民 92年)，管理績效評估資料包絡分析法，華泰文化事業公司，台北市。
王慶富，(民 85年)，專案管理，聯經出版事業公司，台北縣。
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