臺灣博碩士論文加值系統

本研究主要目的乃是針對組織間相互信任,組織間工作績效與組織間工作滿意度三者間的關係進行探討.由於組織間相互信任被證明是影響組織間合作的關鍵因素之一,於是本文嘗試將相互信任分為值得信任知覺的內心狀態與外顯的信任行為表現.其中,值得信任知覺由專業能力,判斷力與信任意圖動機所構成; 信任行為表現由關係投資,溝通配合度與不從事投機行為三變數衡量之. 欲建立一個以信任為基礎的模型能讓合作夥伴之間的關係更具效率, 試以保險業為研究對象. 利用LISREL分析137家保險經紀人,代理人公司, 結果發現值得信任知覺的構成因素專業能力,判斷力與信任意圖動機,分別對關係投資,溝通配合度與不從事投機行為三種不同信任行為表現有所影響.最後針對實證結果作進一步的討論,並提出本研究的結論與建議.

The main purpose of present study is placed on the relationships among organizational mutual trust, perceived task performance and mutual satisfaction. So far organizational mutual has been proved as one of the most important factors influencing the formation of organizational cooperatively. Mutual trust has been differentiating between mutual perceived trustworthiness and trusing behaviors. We develop a trust-based model of effective selling partner relationships and test it in the context of the insurance industry. Using Linear Structural Equation modeling analysis of 137 insurance agents and brokers. We founded that three dimensions of mutual perceived trustworthiness, which in turn differentially affected three trusting behaviors. Through empirically examining, we will dicuss the results of hypotheses, and some implications will be offered.