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研究生:翁芳怡
研究生(外文):Weng, Fang-Yi
論文名稱:民主行政與電子化民主-我國地方政府網路民意論壇版面之探討
論文名稱(外文):Democratic Administration and Electronic Democracy: A Study of Local Government On-Line Public Discussion Forums
指導教授:項靖項靖引用關係
指導教授(外文):Shiang, Jing
學位類別:碩士
校院名稱:東海大學
系所名稱:公共行政學系
學門:社會及行為科學學門
學類:公共行政學類
論文種類:學術論文
論文出版年:2000
畢業學年度:89
語文別:中文
論文頁數:237
中文關鍵詞:民主行政電子化民主數位民主資訊與通信科技電腦中介傳播網路民意論壇數位區隔資訊均富
外文關鍵詞:Democratic AdministrationElectronic DemocracyDigital Democracyinformation and communication technologycomputer mediated communicationpublic discussion forumsdigital divideuniversal access
相關次數:
  • 被引用被引用:27
  • 點閱點閱:482
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
九0年代是風起雲湧的年代,各國政府興起一股政府再造的風潮,許多國家利用資訊與通信科技的特性與優勢,進行行政管理的再造運動。而我國也因應此項潮流與趨勢,積極推動電子化政府方案,希望以更佳的方式傳遞公共服務、公開政府資訊,並及時與民眾溝通與互動、讓民眾得以參與公共事務的討論,使政府更具公開性、回應性以及課責性。
政府透過資訊與通信科技的運用,落實民主的價值,讓民主哲學能夠滲透進入其行政機制中,這樣的訴求重申了新公共行政運動以來「民主行政」的理念。因此,資訊與通信科技以及網際網路的普及與進步,已為民主行政開啟了全新的一頁。而電子化民主是指應用現代資訊與通信科技以協助各類民主價值的實現,其主要工具是以電腦與網路作為憑藉以進行溝通與傳播之電腦中介傳播。以電腦中介傳播為主的電子化民主有助於增加政府的公開性、去除公眾參與統治的障礙、達成互動的溝通理想。
全球資訊網上的民意論壇版面乃是電腦中介傳播的一種新近應用型態,其為存在於電腦網路中的虛擬公共空間,任何有興趣的公眾皆可隨意地在此空間中公開的讀取、散佈訊息、與他人交換意見、達成共識。因此,為了解我國地方政府網路民意論壇版面設置與使用情形並了解其實現民主行政與電子化民主的程度,並為日後將設立類似版面之地方政府提供一套可資遵循的原則,本研究調查我國地方政府網路民意論壇版面之設置與使用情形。本研究共分為六章,第一章緒論,說明本研究之研究緣起、動機、背景與目的、研究方法、研究範圍、重要性、限制及章節安排。第二章民意論壇之相關理論探討,分別從民主行政、資訊通訊科技與民主化的關係、電子化民主、以及民意論壇版面的相關理論作探討。第三章研究設計,分別從地方政府網路民意論壇之線上觀察、地方政府網站管理者之訪談與地方政府網路民意論壇之使用者線上問卷調查等三個方法與途徑著手。第四章地方政府網路民意論壇版面的運作情形與分析,介紹各地方政府網路民意論壇版面的運作情形,民眾發言的內容與性質以及政府回覆民眾發言的情形。第五章地方政府網路民意論壇版面之使用者使用情形與分析,分析線上問卷調查中所得的發現與資料,以了解民意論壇使用者的使用背景以及態度等。第六章結論,歸納研究發現以及政策建議,並提出後續研究的方向。
第一章緒論……………………………………………………………1
第一節研究緣起與動機………………………………………………1
第二節研究背景與目的………………………………………………2
第三節研究方法與範圍………………………………………………7
第四節研究重要性與限制……………………………………………11
第五節研究流程與章節安排…………………………………………12
第二章網路民意論壇的相關理論探討………………………………16
第一節民主行政的理念………………………………………………16
第二節資訊通訊科技與民主化的關係………………………………22
第三節電子化民主……………………………………………………31
第四節網路民意論壇…………………………………………………43
第五節本章結論………………………………………………………48
第三章研究設計………………………………………………………49
第一節設計概述………………………………………………………49
第二節網路民意論壇之觀察…………………………………………50
第三節地方政府網路民意論壇管理者之訪談………………………62
第四節地方政府民意論壇之使用者線上問卷調查…………………63
第五節本章結論………………………………………………………65
第四章地方政府網路民意論壇版面運作情形與分析………………67
第一節我國各地方政府網路民意論壇版面之概述…………………67
第二節我國地方政府網路民意論壇版面之運作評析…………… 109
第三節本章結論…………………………………………………… 118
第五章地方政府網路民意論壇版面使用者使用情形與分析………119
第一節地方政府網路民意論壇版面使用者滿意度調查結果之概述
….…………………………………………………………………………119
第二節地方政府網路民意論壇版面使用者滿意度調查結果之評析
……………………………………………………………………………140
第三節 本章結論…………………………………………………………144
第六章結論……………………………………………………………146
第一節本研究回顧……………………………………………………146
第二節問題解答與研究發現…………………………………………147
第三節政策建議………………………………………………………152
第四節研究反思與後續研究方向……………………………………155
參考書目……………………………………………………………………157
附錄一:地方政府專屬網站之網址及民意論壇名稱……………………170
附錄二:網路民意論壇版面使用者問卷調查原始問卷…………………172附錄三:網站管理者訪談內容……………………………………………177附錄四:民意論壇中民眾發言記錄表……………………………………187
附錄五:各地方政府民意論壇版面中民眾發言內容記錄表……………191
附錄六:民意論壇中政府回覆民眾發言記錄表…………………………211
附錄七:各地方政府回應民眾發言之內容豐富性與回應速度記錄表…215
附錄八:網路民意論壇版面使用者滿意度調查結果……………………216
附錄九表一:各地方政府使用者統計……………………………………222
附錄九表二:使用者之瀏覽頻率…………………………………………224
附錄九表三:其他論壇版面瀏覽頻率……………………………………225
附錄九表四:使用者之發言次數…………………………………………226附錄九表五:其他論壇版面之發言次數…………………………………227
附錄九表六:政府回應民眾發言的情形…………………………………228
附錄九表七:民眾對政府回應內容之滿意度……………………………229
附錄九表八:民眾對政府回應速度之滿意度……………………………230
附錄九表九:民眾對論壇之整體滿意度…………………………………231
附錄九表十:民眾對其他版面之整體滿意度……………………………232
附錄九表十一:使用者對於民意論壇幫助民眾與政府之間互動與溝通的看法……………………………………………………………………………233
附錄九表十二:使用者對於民意論壇改善政府服務提供的看法………234
附錄九表十三:使用者對於民意論壇增進政府了解民眾需求的看法…235
附錄九表十四:使用者對於民意論壇促進政府資訊提供的看法………236
附錄九表十五:使用者對於民意論壇幫助公民參與的看法……………237
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