臺灣博碩士論文加值系統

行政院計畫於2017-2024年期間投入4,241億元推動前瞻基礎軌道建設，帶動整體經濟發展潛能及促進鐵路設備產業成長，基於號誌系統為鐵路運轉安全關鍵設備和鐵路設備維修策略的多元發展，本研究透過文獻蒐集，以及應用修正式德菲法和層級分析法的專家問卷，探討鐵路號誌設備維修策略決策的重要因素，並建構鐵路號誌設備維修策略的評選模式。本研究結果發現「安全性及可靠性」和「維修成本」為決策重要構面，說明維修策略重點是確保營運安全、系統服務品質和維修成本控管，而次評估準則最重要因素「系統維護之服務能力」和「緊急事件應變能力」，指出鐵路公司必須整合工程和維護管理業務，確保良好的維護能力及應變能力，以提供安全和穩定的運輸服務及實現客戶滿意度。另以台南單軌捷運為案例探討，發現維修策略「100%委由具有服務實績廠商維修」藉由豐富經驗的服務供應商提供專業服務、共享後勤資源和有效降低維修成本等，適合規模不大且營收有限的鐵路公司，但是該策略因無法直接管理及對廠商依賴程度高，故維修品質管制能力和技術自主能力相對較差。此外本研究基於研究結果，提出具體的管理意涵供業界擬訂策略參考。

The Executive Yuan plans to invest TWD 424.1 billion in the period of 2017-2024 to promote the prospective basic track construction for driving the overall economic development and encourage the growth of railway equipment-related industries. Furthermore, based on railway signalling is the safety critical equipment of railway operation and diversified development of railway equipment maintenance strategy. This study researches the optimal maintenance strategy of railway signalling equipment and to establish the selection model of the railway signalling equipment maintenance strategy through the literature collection and the expert questionnaire of the Modified Deflphi Method and the Analytic Hierarchical Process. This study found that Safety and reliability and Maintenance cost benefit in the main evaluation criteria are important factors for strategy decision-making, and which indicates the purpose of maintenance strategy is to ensure operational safety, transportation services quality and maintenance cost control. Furthermore, the top two important items in the sub evaluation criteria are “System maintenance service capability” and “Emergency response capability”, and which means that railway company must integrate engineering and maintenance management business to ensure maintenance service capability and emergency response capability for providing safety and stable transportation service and achieveing customer satisfaction. In addition, the Tainan Monorail was used as a verification case. It was found that the maintenance strategy “100% Outsourcing maintenance by experienced service provider” is suitable for small scale and limited revenue railway company by providing professional services, sharing logistics resources and reducing maintenance costs. However, its capability of maintenance quality control and self-technical development are poor, because it can not directly manage by the railway company and the railway company has a high degree of dependence on the contractor. At last, based on the research results, this study proposes specific management implications for the industry to formulate strategic references.

摘要 I
誌謝 VI
目錄 VII
圖目錄 X
中英文縮寫對照表 XI
第1章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 5
1-3 研究流程 5
第2章 文獻探討 7
2-1 單軌捷運系統簡介 7
2-1-1 單軌捷運的種類 7
2-1-2 鐵路號誌系統之介紹 9
2-2 號誌設備維修作業類別 11
2-3 鐵路號誌設備維修策略決策模式之評估因素探討 11
2-3-1 安全性與可靠性 13
2-3-2 維護成本 15
2-3-3 維護管理與品質管制 15
2-3-4 未來發展 17
2-3-5 人才培育與訓練管理 18
2-3-6 鐵路號誌設備維修策略評估因素探討之小結 18
2-4 鐵路號誌設備的維修策略模式探討 19
2-4-1 自辦維修 20
2-4-2 委由具有服務實績廠商維修 20
2-4-3 100%委由轉投資公司維修 22
2-4-4 鐵路號誌設備的維修策略模式探討之小結 23
第3章 研究方法 25
3-1 修正式德菲法 25
3-2 層級分析法(AHP) 26
3-2-1 AHP的基本假設 27
3-2-2 AHP法的執行步驟 28
3-2-3 AHP的運算方法 29
第4章 研究步驟與結果分析 32
4-1 專家問卷對象 32
4-2 利用修正式德菲法篩選維修策略因素評選準則 33
4-3 建立AHP法層級架構及進行AHP法專家問卷調查 36
4-4 AHP法正式專家問卷結果分析 36
4-4-1 應用AHP法進行問卷結果之權重分析 38
4-4-2 不同角色屬性之權重分析 41
4-4-3 台南單軌捷運號誌設備維修策略評選結果 43
第5章 結論與管理意涵 45
5-1 結論 45
5-2 管理意涵 46
5-3 未來研究方向 47
參考文獻 48
附錄 52
附錄1修正式德菲法問卷(第一回合) 52
附錄2 修正式德菲法問卷(第二回合) 58
附錄3 層級分析法專家問卷(AHP) 65

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網站部份
1.台北捷運
https://www.metro.taipei/
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