參考文獻
一、中文文獻
方幸君(2004)。高雄市觀光意象與遊憩品質因素重要性及績效表現認知之研究(未出版之碩士論文)。國立高雄應用科技大學觀光與餐旅管理研究所,高雄。王信惠(2007)。宗教觀光地旅遊意象、知覺價值、旅遊品質、滿意度與遊後行為意圖關係之研究-以北港為例(未出版之碩士論文)。南華大學旅遊事業管理研究所,嘉義。王愛惠(2004)。休閒農場生態活動與遊憩體驗關係之研究(未出版之碩士論文)。銘傳大學觀光研究所,桃園。丘如華主持(1992)。澎湖二崁、中央里及臺北三峽聚落保存實質規劃研討會,空間,36,57-68。
朱家慶(2005)。探討不同類型休閒農場體驗滿意度之研究(未出版之碩士論文)。國立中山大學公共事務管理研究所,高雄。江素真(2004)。體驗價值對顧客滿意度及行為意向關係之研究-以劍湖山世界為例(未出版之碩士論文)。私立義守大學管理研究所,高雄縣。
何雍慶、林美珠(2007)。電子商務顧客網路購物知覺價值因果關係之研究-以國內大學生為例。顧客滿意學刊,3(1),61-69。李君如、陳俞伶(2009)。觀光吸引力、服務品質、知覺價值、顧客滿意度及忠誠度之研究─以白蘭氏、大黑松小倆口觀光工廠為例。顧客滿意學刊,5(1),93-119。李季隆,2004,服務品質、顧客價值、顧客滿意度與行為意圖之關聯性探討-以屈臣氏連鎖藥妝店為例(未出版之碩士論文)。國立高雄第一科技大學行銷與流通管理所,高雄。
林明鋒(2005)。以體驗行銷觀點探討景觀咖啡廳的商店氣氛因素及知覺價值之研究-以新社地區為例(未出版之碩士論文)。朝陽科技大學企業管理系,未出版,台中。林政萩(2003)。內灣鐵道旅遊特色吸引力、遊客滿意度與重遊意願之研究(未出版之碩士論文)。逢甲大學建築與都市計畫所,台中。林舜涓、蔡佳燕(2007)。影響民宿遊客行為意向因素之探討(未出版之碩士論文)。南台科技大學,台南。林隆儀、林彥宏(2007)。觀光吸引力及觀光形象認知對顧客滿意與重遊意願的影響─免簽證後日本旅遊市場之實證研究。管理與資訊學報,12,1-36。金強謨(2005)。休閒農場遊客遊憩體驗、滿意度與重遊意願之研究—以桃園味全埔心牧場為例(未出版之碩士論文)。國立體育學院休閒產業經營研究所,台北。荊元武(2005)。台灣東部觀光景點服務品質與遊憩吸引力對遊客滿意度影響之研究-以國外遊客為例(未出版之碩士論文)。大葉大學國際企業管理學系,彰化。張孝銘(2009)。遊客對海域運動觀光吸引力認知、旅遊體驗、知覺價值、與行為意向之研究。休閒產業管理學刊,2(3),31-51。張孝銘、李豪(2008)。觀光吸引力、遊憩體驗、遊憩滿意度及重遊意願之相關研究-以苗栗縣大湖鄉為實證。休閒產業管理學刊,1(2),57-69。張書榮(2009)。遊客對高雄世界運動會意象、旅遊體驗、知覺價值及重遊意願之研究(未出版之碩士論文)。長榮大學運動休閒管理學系(所),台南縣。陳弘慶、李宜錫(2006)。高雄國際貨櫃藝術節遊客之吸引力與重遊意願之研究。運動休閒管理學報,3(1),4-86。陳欣宏、陳佩君(2010)。遊客對目的地吸引力、體研品質、知覺價值、行為意圖關係模式之研究-以小琉球為例。屏東教大體育,13,229-238陳勁甫、閻淑慧(2006)。鐵道藝術村遊客旅遊行為關係模式之研究。真理觀光學報,4,57-77。陳勁甫、閻淑慧(2006)。鐵道藝術村遊客旅遊行為關係模式之研究。真理觀光學報,4卷,57-77。
陳福祥(2007)。古蹟旅遊體驗品質、知覺價值、滿意度與遊後行為意圖之研究-以台南市為例(未出版之碩士論文)。南華大學,嘉義。
陳聰廉、張家銘(2006)。茂林國家風景區遊客吸引力、滿意度與重遊意願關係之研究。運動與遊憩研究,1(2),44-64。
傅小珊(2006)。涉入、體驗、目的地意象與重遊意願之關係研究(未出版之碩士論文)國立嘉義大學休閒事業管理研究所,嘉義。游尚儒(2007)。知覺價格、知覺價值與知覺服務品質對消費者滿意度與再購意願影響之研究-以花蓮地區觀光飯店為例(未出版之碩士論文)。國立東華大學企業管理學院,花蓮。黃映瑀(2005)。體驗行銷、體驗價值、顧客滿意、品牌形象與行為意向關係之研究(未出版之碩士論文)。私立大葉大學事業經營學系,彰化。廖明豐(2003)。東豐自行車綠廊之遊憩吸引力、服務品質與遊客滿意度及忠誠度之研究(未出版之碩士論文)。南華大學旅遊事業管理學系,嘉義。劉修祥(2003)。觀光導論(二版三刷)。台北:揚智文化事業股份有限公司。
蔡文凱(2005)。主題遊樂園服務品質、顧客滿意、知覺價值與行為意向關係之研究─以月眉育樂世界探索樂園為例(未出版之碩士論文)。朝陽科技大學休閒事業管理系,台中。蔡進發、陳慧君、黃宗城(2004)。聖城-耶路撒路:宗教觀光客旅遊動機、限制因子、實際體驗與重遊意願之研究。世界宗教學刊,4,73-104。
鄭明松、王世澤(2004)。體驗行銷創造消費價值。貿易雜誌,150,22-26鄭健雄(2006)。休閒與遊憩概論-產業觀點。台北:雙葉書廊。
魏鼎耀(2005)。目的地意象、知覺價值與遊後行為意圖關係之研究(未出版之碩士論文)。國立成功大學交通管理科學研究所,台南。蘇子炘、何雍慶(2006)。醫療服務體驗態度效果。行銷科學學報,2(1),23-45。二、英文文獻
Ajzen, I.,& Driver, B. L. (1992). Applications of the theory of planned behavior to leisure choice. Journal of Leisure Research, 24, 207-224.
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior control. Englewood Cliffs, NJ:Prentice-Hall.
Babin, B. J., & Attaway, J. S. (2000). Atmospheric effect as a tool for creating value and gaining share of customer, Journal of Business Research, 49, 91-99.
Babin, Barry J., & Darden, W. R. (1995). Consumer self-regulationina retail environment. Journal of Retailing, 71, 47-70.
Babin, B. J., William, R. D., & Mitch, G. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20, 644-656.
Batra, R., & Olli, T. A. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159-170.
Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers’ assessment of service quality and value. Journal of Consumer Research, 17,375-384.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists.Tourism Management, 31, 29-35.
Chen, C. F., &Tsai, D. C. (2007). How destination image and evaluative factors affectbehavioral intentions? Tourism Management, 28(4), 1115-1122.
Cronin, J. J., Brady, M. K., & Tomas, G. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Dhruv, G., Gotlieb, J., & Marmorstein, H. (2000). The moderating effects of contextual cues on therelationship between price and post-purchase perceived Quality. Journal of Business & Psychology, 14(Summer), 579-591.
Dodds, W. B., & Monroe, K. B. (1985). The effectof brand and price informationon subjective product evaluations. AdvancesinConsumer Research, 12, 87-90.
Gearing. C., Swart. W., &Var, T. (1974). Establishinga measure of touristic attractiveness. Journal of Travel Research, 12(2), 1-8.
Gronholdt, L., Martensen, A., & Kristensen, K. (2000). Therelationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management, 11(5), 509-516.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1995). Putting the service-profitChainto work.Harvard Business Review, 72(2), 164-175.
Hirschman, E. C., & Holbrook, M, B. (1982). Hedonic consumption, emerging concept, methods and propositions. Journal of Marketing, 46, 92-101.
Hirschman, E. C. (1986). The effect of verbal and pictorial advertisingstimuli on aesthetic, utilitarian and familiarity perceptions. Journal of Advertising, 15(2), 27-34.
Holbrook, M. B. (1994). The nature of customer value: An axiology of service in the consumption experienceService quality: New direction in theory and practice. byRolandt.Rust and Richard L. Oliver (eds), Thousand Oaks, CA: Sage publications, 21-71.
Holbrook, M. B. (1996). Customervalue: A framework work for analysis and research. In K. P. Corfman & L. G. Lynch (eds.), Advances inconsumer research, 138-142.
Kozak, M. (2001). Repeater’s behavior attwodistinct destinations. Annals of Tourism Research, 28(3), 784-807.
Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(1), 260-269.
Mannell, R. C. (1989). Leisure satisfaction, in Jackson, E. L. and Burton, T. L. (eds.), Understanding Leisure and Recreation: Mapping the Past, Charting the Future, Venture, PA: State College, 281-301.
Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: conceptualization, measurement and applicationin the catalog and internet shopping environment. Journal of Retailing, 77(1), 39-56.
Mcintosh, R. W., & Gupta, S. (1990). Tourism: Principles, practices, philosophies. New York, NY: Wiley.
Milman, A., & Pizam, A. (1995). The role of awareness and familiarity with a destination: The central Florida case. Journal of Travel Research, 33(3), 21-27.
Monroe, K.B. (1990). Pricing: Making profitable decisions. NewYork, NY: Macgraw-Hill.
Murphy, P. E., Pritchard, M., & Smith, B. (2000). The destination product and its impact on traveller perceptions. Tourism Management, 21(1), 43-52.
Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Man-agement. 17, 165-174.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-valueloyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28, 168-174.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda.Academy of Marketing Science Journal, Greenvale, Winter, 28(1), 168-174.
Parasuraman, A., Zeithaml, V., & Berry, L. (1985). A conceptual model of service quality and its implications for future research.Journal of Marketing,49,41-50.
Peters, M., & Weiermair, K. (2000). Tourist attractions and attracted Tourists: How to satisfy today’s ‘fickle’ tourist clientele? The Journal of Tourism Studies, 11(1), 22-29
Petrick, J. F., & Backman, S. J. (2002). An examination of golf travelers’ satisfaction, perceived value, loyalty, and intentions to revisit. Tourism Analysis, 6, 223-237.
Pine, B. J.,& Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97.
Rokeach, Milton(1973).The Nature of HumanValues. NewYork, NY: The Free Press.
Rothschild, M. L. (1984). Perspectiveson involvement: Current problems and future directions. Advances in ConsumerResearch, 11, 216-217.
Rys, M. E., Fredericks, J.O., & Luery, D. A. (1987). Value = quality?Areservicevalue and service quality synonymous: A decompositional approach. In Add Value to Your Service, (25-28). America: American Marketing Association.
Selin, S., & Howard, D. (1988). Ego involvement and leisure behavior: A conceptual specification. Journal of leisure research, 20, 237-244.
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(1), 159-170.
Sweeny, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development ofmultiple itemscale. Journal of Retailing, 77(2), 203-220.
Woodall, T. (2003). Conceptualizing value for the customer: An attributional, structuraland dispositional analysis. Academy of Marketing Science Review, 1-23.
Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25, 139-153.
Woodruff, R. B., & Gardial, S. F. (1996).Know your customer: New approaches to understanding customer value and satisfaction. Cambridge, MA: Blackwell.
Yoon, Y., &Uysal, M. (2005). An examination of theeffects of motivation and satisfaction on destination loyalty: Astructural model. Tourism Management, 26(1), 45-56.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22.