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研究生:黃怡君
研究生(外文):Yi-Jun Huang
論文名稱:從外溢效果的角度探討女性護理人員「工作-家庭衝突」和「工作-家庭促進」之影響因素:以工作倦怠和工作滿意度為中介變數
論文名稱(外文):A Study on the Influencing Factors of Work-Family Conflict and Work-Family Facilitation among Female Nurses from the Spillover Effects: Burnout and Job Satisfaction as Mediators
指導教授:陳淑貞陳淑貞引用關係
指導教授(外文):Shu-Chen Chen
學位類別:碩士
校院名稱:銘傳大學
系所名稱:管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:97
中文關鍵詞:工作滿意度工作倦怠自主性任務重要性技能多樣性工作限制工作-家庭衝突工作-家庭促進角色模糊工作負荷
外文關鍵詞:Work-Family ConflictWork-Family FacilitationBurnoutAutonomyJob SatisfactionRole AmbiguityWork LoadTask SignificanceTask VarietyWork Restriction
相關次數:
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  本研究的目的在於探討工作變數對「工作-家庭衝突」與「工作-家庭促進」的影響,並將工作變數區分、且命名為衝突因子(包含角色模糊、工作負荷、工作限制)、促進因子(包含技能多樣性、任務重要性、自主性)。外溢理論主張,工作上的情感會滲透至家庭生活,且認為外溢效果有其方向性,負向的外溢,即工作上的問題干擾原有的家庭生活;正向的外溢,即工作對家庭產生幫助。本研究採用外溢理論,進一步檢驗「工作倦怠」是否會成為前述衝突因子與「工作-家庭衝突」關係間的中介變項;同樣地,檢驗「工作滿意度」是否會成為促進因子與「工作-家庭促進」關係間的中介變項。另外,將檢驗護理工作之「工作倦怠」與「工作滿意度」之關係。
  本研究對象為女性護理人員,採問卷方式進行調查,共回收有效問卷287份,所得資料分別以結構方程模式分析等統計方法進行分析。研究實證結果發現如下:(1)女性護理人員之衝突因子對工作倦怠有顯著正向預測力;(2)女性護理人員之促進因子對工作滿意度有顯著正向預測力;(3)女性護理人員之工作倦怠對工作-家庭衝突有顯著正向預測力;(4)女性護理人員之工作滿意度對工作-家庭促進有顯著正向預測力;(5)中介的影響效果:衝突因子影響工作倦怠,進而影響工作-家庭衝突;促進因子影響工作滿意度,進而影響工作-家庭促進;(6)女性護理人員之工作倦怠對工作滿意度有顯著負向預測力。
  The objective of this research is to discussion working variables of female nurses in the hospital how to affect their feelings of work-family conflict (WFC) and work-family facilitation (WFF) from the perspective of spillover effects. Working variables can be distinguished and named as the conflict factor (Role Ambiguity, Work Load, Work Restriction) and facilitation factor (Task Variety, Work Significance, Autonomy). Spillover refers to work emotions will affect family life. In this study the use of spillover theory, further examination of burnout and job satisfaction will become the mediating variable between aforementioned work-related variables with “work-family conflict” and “work-family facilitation”.
  It surveys of female nurses by collecting a total of 287 effective questionnaires. Collection of data by questionnaire survey, the statistical method includes descriptive statistics and AMOS to the frame of causal analysis and hypotheses. The empirical results as following: (1) Conflict factor of female nurses has positive influence on the burnout. (2) Facilitation factor of female nurses has positive influence on the job satisfaction. (3) Burnout of female nurses has positive influence on the work-family conflict. (4) Job satisfaction of female nurses has positive influence on the work-family facilitation. (5) Mediated effects: Conflict factor affects burnout, thereby affecting the work-family conflict. Facilitation factor affects job satisfaction, thereby affecting the work-family facilitation. (6) Burnout of female nurses has positive influence on the job satisfaction.
圖目錄
表目錄
第一章 緒論
1.1 研究背景
1.2 研究動機
1.3 研究目的
1.4 研究流程
第二章 文獻探討
2.1 醫院屬性及護理人員之職務性質
2.1.1 醫療機構之產業特性
2.1.2 醫院的人力結構
2.1.3 護理人員的工作屬性與壓力
2.2 工作家庭互動模式
2.3 工作-家庭衝突
2.3.1 工作-家庭衝突的簡介
2.3.2 工作-家庭衝突的相關研究
2.3.3 工作-家庭衝突的前因:衝突因子
2.4 工作倦怠的中介效果:負向外溢效果的觀點
2.4.1 工作倦怠的基本概念
2.4.2 工作倦怠的成因
2.4.3 衝突因子與工作倦怠的相關研究
2.4.4 工作倦怠與工作-家庭衝突
2.4.5 工作倦怠與工作-家庭衝突的相關研究
2.5 工作-家庭促進
2.5.1 工作-家庭促進的簡介
2.5.2 工作-家庭促進的理論與相關研究
2.5.3 工作-家庭促進的前因:促進因子
2.6 工作滿意度的中介效果:正向外溢效果的觀點
2.6.1 工作滿意度的基本概念
2.6.2 工作滿意度之相關理論
2.6.3 促進因子與工作滿意度的相關研究
2.6.4 工作滿意度與工作-家庭促進
2.7 工作倦怠與工作滿意度
第三章 研究方法
3.1 研究架構
3.2 研究假設
3.3 研究變項的操作性定義與量表編製
3.3.1 衝突因子之操作型定義與量表編製
3.3.2 促進因子之操作型定義與量表編製
3.3.3 工作倦怠之操作型定義與量表編製
3.3.4 工作滿意度之操作型定義與量表編製
3.3.5 工作-家庭衝突之操作型定義與量表編製
3.3.6 工作-家庭促進之操作型定義與量表編製
3.3.7 個人基本資料
3.4 資料分析方法
第四章 資料分析
4.1 研究對象與樣本描述
4.2 平均數、標準差與相關係數矩陣
4.3 信、效度分析
4.4 結構方程式模型分析
4.5 假設檢定
第五章 結論與建議
5.1 結論
5.2 管理實務建議
5.3 研究限制
5.4 未來研究建議
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117.Yeatts, D. E. & Seward, R. R. (2000). Reducing Turnover & Improving Health Care in Nursing Homes: The Potential Effects of Self-Managed Work Teams. The Gerontologist, 40(3), 358-363.
118.Yuan, T. (1997). Determinants of Job Satisfaction of Federal Government Employees. Public Personnel Management, 26(3), 313-334.
二、中文部份
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4.行政院衛生署(2009)。醫療機構現況及醫院醫療服務量統計,2009年7月23日,取自行政院衛生署統計資料:http://www.doh.gov.tw/CHT2006/index_populace.aspx。
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16.胡玉英(2003,6月)。臺北市某醫院護理人員激勵與工作滿意度之相關性研究。國立臺灣師範大學衛生教育研究所碩士論文。
17.苦勞網(2009)。護理人員職場安全黑洞大揭密,2009年10月5日,取自苦勞網報導與評論:http://www.coolloud.org.tw。
18.孫令凡(2000,6月)。人口屬性、報酬激勵效果與工作滿足間之關係。政治大學公共行政研究所碩士論文。
19.祝道松(1997,8月)。管理控制系統對醫院部門效能影響之探討—以台灣區區域級以上財團法人為例。中山大學企業管理研究所博士論文。
20.張介真(1987,7月)。已婚婦女就業與否、家庭型態、生命週期與壓力的關係。國立政治大學心理研究所碩士論文。
21.崔來意(2000,6月)。高科技公司女性專業人員工作-家庭衝突、工作倦怠及離職意願關係之研究。國立中山大學人力資源管理研究所碩士論文。
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28.陳秀卿(2000,5月)。從契合理論來探討工作壓力與身心健康、職業倦怠之關係研究。國立政治大學心理學系碩士論文。
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32.黃智(2000,6月)。工作經驗、資訊尋找行為與工作滿足之關係-以管理碩士為例。國立中山大學人力資源管理研究所碩士論文。
33.黃瑞珍、黃珊、林麗滿、孫愛德(2001)。手術室護理人員工作壓力情形及其相關因素之探討。長庚護理,12(3),1-11。
34.黃臺生(1998,7月)。台北市政府公務人員工作倦怠感之研究-Golembiewski階段模式的探討與驗證,國立政治大學公共行政研究所博士論文。
35.楊東震(1995,5月)。高雄市醫院行銷之研究-市民選擇醫院之重要影響因素與醫院行銷策略之研究。中山大學企業管理研究所碩士論文。
36.楊牧青(2000,6月)。工作特性、人格特質與工作滿意度關係之研究-以高雄港務局員工為例。國立成功大學交通管理學系碩士論文。
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38.溫金豐、崔來意(2001)。高科技公司女性專業人員工作-家庭衝突及工作倦怠之研究:社會支持的效應。管理評論,20(4),65-91。
39.虞順光(1999,6月)。醫院藥局主任領導型態與其部屬工作滿足之研究-以台北市區域醫院為例。中國醫藥學院醫務管理研究所碩士論文。
40.葉爾雯(1991,7月)。影響雙生涯夫妻家庭與職業衝突的有關背景,情境及心理因素之研究。國立台灣師範大學教育心理與輔導研究所碩士論文。
41.葛樹人(1996)。心理測驗學。台北:桂冠。
42.廖相如(2003,6月)。國民小學教師成就動機、制握信念與工作倦怠之相關研究。國立新竹師範學院國民教育研究所碩士論文。
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44.廖曜生(1998,6月)。彈性工時制度、個人屬性與工作特性、工作滿足、工作績效關係之研究。國立成功大學企業管理學系碩士論文。
45.鄞惠君(2002,6月)。海陸輪調制度對海陸勤人員工作滿足與組織承諾之相關探討—以A公司海陸勤人員為例。國立中山大學人力資源管理研究所碩士論文。
46.蔡來蔭、江明珠、李英春、呂桂雲(2001)。高雄縣地區醫院護理人員專業承諾之研究。長庚護理雜誌,12(4),294-304。
47.蔡澍勳(2001,7月)。桃園縣國民小學總務主任工作壓力、因應策略與職業倦怠關係之研究。國立新竹師範學院學校行政碩士班碩士論文。
48.鄭美娟(2002,6月)。負面情感作用對社會支持;角色壓力源與工作倦怠影響關係之研究。國立國防管理學院資源管理研究所碩士論文。
49.盧盛忠(1997)。組織理論行為與實務,台北:五南。
50.蕭文玲(1999,6月)。上司支持與工作-家庭衝突相關之研究-以雙薪夫妻為例。靜宜大學企業管理學研究所碩士論文。
51.顏蜜(2004,6月)。護理人員專業承諾及工作風險認知與生涯發展、離職傾向關聯性之研究-以某區域醫院為例。私立中原大學企業管理學系碩士學位論文。
52.蘇守謙(2000,7月)。資訊人員職業焦崩與離職決策研究。國立中央大學資訊管理學系博士論文。
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1. 5. 吳美連(1998)。高成就婦女的身心特徵、壓力知覺與工作-家庭衝突之探討。中原學報,26(2),1-10。
2. 7. 吳靜吉、洪清香(1979,6月)。工作特性對教育行政人員工作滿足之影響。國立政治大學教育研究所碩士論文。
3. 16. 胡玉英(2003,6月)。臺北市某醫院護理人員激勵與工作滿意度之相關性研究。國立臺灣師範大學衛生教育研究所碩士論文。
4. 18. 孫令凡(2000,6月)。人口屬性、報酬激勵效果與工作滿足間之關係。政治大學公共行政研究所碩士論文。
5. 22. 張博雅(1991)。我國醫院未來之展望。醫院,24(5),18-21。
6. 24. 張錦文、黃琡雅(1995)。台灣醫療制度的四大問題與解決之道。醫院,31(2),1-4。
7. 25. 許士軍(1977)。工作滿足、個人特徵與組織氣候-文獻檢討及實證研究。國立政治大學學報,35(2),13-56。
8. 27. 許碧芬、蕭文玲(2001)。高科技業從業人員上司支持與工作-家庭衝突關係之研究。科技管理學刊,5(2),39-56。
9. 33. 黃瑞珍、黃珊、林麗滿、孫愛德(2001)。手術室護理人員工作壓力情形及其相關因素之探討。長庚護理,12(3),1-11。
10. 38. 溫金豐、崔來意(2001)。高科技公司女性專業人員工作-家庭衝突及工作倦怠之研究:社會支持的效應。管理評論,20(4),65-91。
11. 46. 蔡來蔭、江明珠、李英春、呂桂雲(2001)。高雄縣地區醫院護理人員專業承諾之研究。長庚護理雜誌,12(4),294-304。