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2.維基百科http://zh.wikipedia.org/wiki/%E4%BE%BF%E7%95%B6
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4.google.http://www.mba.fju.edu.tw/ba/files/bafiles/report/32report/gc87abc/thes/ 1st-ed/bpc06/bpc06.html
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37覺英綺(2008)，以Kano及方法目的鏈(MEC)探討日式連鎖餐廳行銷策略-以小春日本料理館為例證，碩
士論文，朝陽科技大學企管系，台中。
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