中文文獻
何亭賢 (2009)。員工組織變革準備、正向心理資本、知覺組織支持與組織變革抗拒關係之研究。中山大學人力資源管理研究所碩士論文。余明助、劉依蓉 (2013)。組織變革策略、工作壓力、正向心理資本與情感性變革承諾關係之研究。勞資關係論叢 14(2)，43-67。邱皓政 (2008)。結構方程模式：LISREL的理論技術與運用。台北：雙葉
邱皓政 (2008)。量化研究方法(一)：研究設計與資料處理。台北：雙葉書局。
邱皓政 (2009)。量化研究與統計分析：SPSS中文視窗版資料分析範例解析。台北：五南。
胡湘湘 (2014)。網路及行動銀行取代實體分行虛擬金融銀行新顯學。台灣銀行2014(10)，P28-30。
孫一仕（譯）（2013）。Bank 3.0銀行轉型未來式（原作者：Brett King）。臺北市：臺灣金融研訓院。（原著出版年：2013）
葉瀚文 (2011)。子公司的組織變革—以脈絡論分析埔里酒廠的組織變革。國立暨南國際大學資訊管理學系研究所碩士論文。英文文獻
Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1) 99-118.
Allen, Natalie J,, & John P. Meyer (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18.
Aryee, S., & Luk, V. (1996). Balancing two major parts of adult life experiences:Work and family identity among dual-earner couples. Human Relations, 49(4) 465-487.
Ashforth, B. E., & Lee, R. T. (1990). Defensive behavior in organizations: A Preliminary Model. Human Relations, 43 621-648.
Avey, J. B., Wernsing, T. S., & Luthans, F. (2008). Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors. The Journal of Abehavioral Science, 44(1) 48-70.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality & Social Psychology, 51(6), 1173-1182
Baumeister, R. F., Gailliot, M. T., DeWall, C. N., & Oaten, M. (2006). Self-regulation and personality: How interventions increase regulatory success, and how depletion moderates the effects of traits on behavior. Journal of Personality, 74 1773-1801.
Beck, A. T., Steer, R. A., Ball, R., & Ranieri, W. F. (1996). Comparison of Beck Depression Inventories and-II in psychiatric outpatients. Journal of Personality Assessment, 67(3), 588-597.
Beckhard, R., & Harris, R. T. (1987). Assessing the present: Benchmarks for change. Organizational transitions: Managing complex change, 2, 57-70.
Beer, M., & Walton, A. E. (1987). Organization Change and Development. Annual Review of Psychology, 38, 339-367.
Bennett, M., & Bell, A. (2004). Leadership Talent in Asia How the Best Employers Drive Extraordinary Performance. NJ: John Wiley & Sons.
Blau, G. J. (1998). On the aggregation of individual withdrawal behaviors into larger multi-item constructs. Journal of Organizational Behavior, 19 437– 452.
Block, L. G., & Keller, P. A. (1998). Beyond protection motivation: An integrative theory of health appeals. Journal of Applied Social Psychology, 28 1584-1608.
Bollar, S. L. (1996). The impact of organizational culture on employee work attitudes, readiness for change, and organizational performance. Georgia Institute of Technology
Chreim, S. (2006). Postscript to change: Survivors'' retrospective views of organizational changes. Personnel Review, 35(3), 315-335.
Chuang, S. C. (2007). Sadder but wiser or happier and smarter? A demonstration of judgment and decision-making. Journal of Psychology, 141 63-76.
Clark, S. W. (2003). The development of an integrated measure of readiness for change instrument and its application on ASC/PK. Air Force Institute of Technology. Wright-patterson air force base, Ohio.
Comer, James. M., et al., (1965).Methods in sales research: A critical evaluation of a measure of job involvement: The use of the Lodahl and Kejner scale with salespeople. Journal of Personal Selling & Sales Management 15.3: 65-74.
Courpasson, D., Danny, F., & Clegg, S. R. (2012). Resister at work: Generating Productive Resistance in the workplace. Organization Science. Retrieved from: http://www.researchgate.net/publication/259926486
Cummings, T. G., & Worley, C. G. (2005). Organization Development and Change. Madison, WI: Thomson South-Western.
Cunningham, C. E., Woodward, C. A., Shannon, H. S., MacIntosh, J., Lendrum, B., Rosenbloom, D., & Brown, J. ( 2002). Readiness for organizational change: A longitudinal study of workplace, psychological and behavioural correlates. Journal of Occupational and Organizational Psychology, 75 377-392.
Dishon-Berkovits, M., & Koslowsky, M. (2002). Determinants of employee punctuality. The Journal of Social Psychology, 142(6), 723-739.
Dolen, W. V., Ruyter, K. D., & Lemmink, J. (2004). An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research, 57(4), 437-444.
Falkenburg, K., & Schyns, B. (2007). Work satisfaction, organizational commitment and withdrawal behaviours. Management Research News, 30(10), 708-723.
Fredrickson, B. L. (2003). Positive emotions and upward spirals in organizations. In K. S. Cameron, J. E. Dutton, & R. E. Quinn (Eds.). Positive Organizational Scholarship, 241-261. San Francisco: Berrett-Koehler.
Hames, K. (2012). U.S. Patent No. 8,192,420. Washington, DC: U.S. Patent and Trademark Office.
Hanisch, K. A., & Hulin, C. L. (1990). Retirement as a voluntary organizational withdrawal behavior. Journal of Vocational Behavior, 37, 60-78.
Hanisch, K. A., & Hulin, C. L. (1991). General attitudes and organizational withdrawal: An evaluation of a causal model. Journal of Vocational Behavior, 39(1), 110-128.
Hanisch, K. A., Hulin, C. L., & Roznowski, M. (1998). The importance of individuals’ repertoires of behavior: The scientific appropriateness of studying multiple behaviors and general attitudes. Journal of Organizational Behavior, 19 463–480.
Henkel, A. G., Repp-Begin, C., & Vogt, J. F. (1993). Empowerment-readiness survey: Foundations for Total Quality. Developing Human Resources, San Diego, CA: Pfeiffer and Company
Herth, K. (1992). Abbreviated instrument to measure hope: development and psychometric evaluation. Journal of Advanced Nursing, 17(10), 1251-1259.
Herzberg, F., Mausner, B., Peterson, R., & Capwell, D. (1957). Review of Research and Opinion. Pittsburgh: Psychological Services.
Hewitt , G. M. (2004). Speciation, hybrid zones and phylogeography - orseeing genes in space and time. Molecular Ecology,10:537-549.
Holt, D. T., Armenakis, A. A., Field, H. S., & Harris, S. G. ( 2007). Readiness for organizational change. The Journal of Applied Behavioral Science, 43(2) 232-255.
Hurt, H. T., Joseph, K., & Cook, C. D. (1977). Scales for the measurement of innovativeness. Human Communications Research, 4(1) 58-65.
Johnson, L. H., Dahlen, R., & Robert, S. L. (1997). Supporting hope in congestive heart failure patients. Dimensions of Critical Care Nursing, 16(2), 65-78.
Jones, J. E., & Bearley, W. L. (1996). Organizational Change-Readiness Scale: Facilitator’s Guide. Amherst, MA: HRD Press.
Kanter, R. M. (1985). Managing the human side of change. Management Review, 74: 52–56.
Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied
Psychology, 67(3), 341-349.
Keith, K. L. (1986). The development and analysis of a “ perceived readiness for change” measure as a part of an organizational change process. Unpublished Doctoral Dissertation, University of Utah, Provo, UT.
Kirkman, Bradley L. & Debra L. Shapiro. (2001). The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams: The mediating role of employee resistance. Academy of Management Journal 557-569.
Koeske, G., & Kirk, S. (1997). The effect of characteristics of human service workers on subsequent morale and turnover. Administration in Social Work, 19, 15-31.
Koslowsky, Meni. & Miriam Dishon-Berkovits. (1997) Self-report measures of employee lateness: Conceptual and methodological issues. European Journal of Work and Organizational Psychology 10.2: 145-159.
Lazarus, R. S., & Fo1krnan, S. (1984). Stress, Appraisal, and Coping. 11.2: 145-159.
Luthans, F., & Youssef, C. M. (2007). Emerging Positive Organizational Behaviour. Journal of Management, 33(3), 321-349.
Luthans, F., Avey, J. B., Avolio, B. J., Norman, S. M., & Combs, G. M. ( 2006). Psychological capital development: toward a micro-intervention. Journal of Organizational Behavior, 27(3) 387-393.
Luthans, F., Avolio, B. J., Walumbwa, F.O., & Li, W. (2005). The psychological capital of Chinese workers: Exploring the relationship with performance. Management and Organization Review, 1(2), 249-271.
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological Capital: Developing the Human Competitive Edge. Oxford University Press, Oxford, UK.
Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success. Psychological Bulletin, 131 803-855.
Madsen, S. R., Miller, D., & John, C. R. (2005). Readiness for organizational change: Do organizational commitment and social relationships in the workplace make a difference? Human Resource Development Quarterly, 16(2), 213-234.
Mattila, A., & Enz, C. (2002). The role of emotions in service encounters. Journal of Service Research, 4, 268-277.
Maxwell, G., & Steele, G. (2003). Organizational commitment: A study of managers in hotels. International Journal of Contemporary Hospitality Management, 15(7), 362-369.
McKay, K., Kuntz, J. R., & Näswall, K. (2013). The effect of affective commitment, communication and participation on resistance to change: The role of change readiness. New Zealand Journal of Psychology, 42(2), 29-30.
McNabb, D. E., & Sepic, F. T. (1995). Culture, climate and total quality management: measuring readiness for change. Public Production & Management Review, 18(4): 369-385.
Mey al, J. P., & Allen, N. J. (1991). Testing the side bet rnodel of organizationalcornrnitrnent: Sorne rnethodological considerations. Journal of Applied Psychology, 69, 372-378.
Meyer, J. P., Allen, N. J., & Topolnytsky, L. (1998). Commitment in a changing world of work. Canadian Psychology/Psychologie canadienne, 39(1-2), 83.
Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. The Academy of Management Annals, 5(1), 373-412.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization Linkage. New York, NY: Acadernic Press.
Mowday, R., & Sutton, R. (1993). Organizational behavior: Linking individuals and groups to organizational contexts. Annual Review of Psychology, 44: 195-229.
Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.
Oreg, S. 2003. Resistance to Change：Developing an Individual Differences Measure.Journal of applied psychology, 88(4): 680-693.
Oreg, S., Vakola, M., & Armenakis, A. (2011). Change recipients‟ reactions to organizational change A 60-year review of quantitative studies. The Journal of Applied Behavioral Science, 47(4), 461-524.
Peterson, C., & Steen, T. A. (2002). Optimistic explanatory style. Handbook of Positive Psychology, 244-256.
Peterson, Suzanne J., & Barry K. Spiker. (2005). Establishing the positive contributory value of older workers: A positive psychology perspective. Organizational Dynamics 34.2 153-167.
Piercy, N. F., Cravens, D. W., Lane, N., & Vorhies, D. W. (2006). Driving organizational citizenship behaviors and salesperson in role behavior performance: The role of management control and perceived organizational support. Journal of the Academy of Marketing Science, 34(2), 244-262.
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974).：Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Positive psychological capital and creative performance. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l’Administration, 28(1), 4-13.
Psychology, 67(3), 341-349.
Rafferty, A. E., Jimmieson, N. L., & Armenakis, A. A. (2013). Change readiness: A multilevel review. Journal of Management, 39(1), 110-135.
Robbins, S. P. (1993). Organization behavior. New Jersey: Prentice-Hall.
Rusbult, C. E., Farrell, D., Rogers, G., & Mainous, A. G. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31(3), 599-627.
Savickas, M. L. (2013). Career constructiontheory and practice. In S. D.Brown & R. W. Lent (Eds.), Career development and counseling: Putting theory and research to work 11(2)42-70).
Schaufeli, W. B. (2012). Work engagement: What do we know and where do we go. Romanian Journal of Applied Psychology, 14(1), 3-10.
Schneider, Benjamin., & Rentsch, J. (1988). Managing climates and cultures: a futures perspective. Futures of Organizations, J. Hage, ed., Lexington, MA: Lexington Books, 181-200.
Schuster, B. (2012). The perception and response to change by members of a multicultural working group: A case study. Journal of Management, 40(1), 304-335.
Seligman, M.E.P. (1998). Optimism: How to Change Your Mind and Your Life. Pocket Books, NY.
Smith, P. C., & Kendall, L. M. (82). Hulin. CL (1969). The measurement of satisfaction in work and retirement. Skokie, IL: Rand McNally.
Spreitzer, G., & Porath, C. (2012). Creating sustainable performance. Harvard Business Review, 90(1), 92-99.
Stephenson, C. (1991). The concept of hope revisited for nursing. Journal of Advanced Nursing, 16(12), 1456-1461.
Stewart, T. A. (1994). Your company’s most valuable asset：Intellectual capital. Fortune, Technology 28-33.
Sweetman, D., Luthans, F., Avey, J. B., & Luthans, B. C. (2011). Relationship between positive psychological capital and creative performance. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l''Administration, 28(1), 4-13.
Thackray, G. D. (2001). Extensive early and middle Wisconsin glaciation on the western Olympic Peninsula, Washington, and the variability of Pacific moisture delivery to the northwestern United States: Quaternary Research, 55, 257–270.
Travis, D. J., Gomez, R. J., & Mor Barak, M. E. (2011). Speaking up and stepping back: Examining the link between employee voice and job neglect. Children and Youth Services Review, 33(10), 1831-1841.
Vakola, M. (2014). What''s in there for me? individual readiness to change and the perceived impact of organizational change. Leadership & Organization Development Journal, 35(3), 195-20.
Visage, C. M. (2010). The relationship between employee attitudes towards planned organizational change and organizational commitment: An investigation of a selected case within the South African Telecommunications Industry, Southern African Business Review, 10(4), 80-110.
Wagnild, G. M., & Young, H. M. (1993). Development and Psychometric Evaluation of the Resilience Scale, Journal of Nursing Measurement, vol.1, 165-178.
Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85 132-142.
Wong, Y. T., Wong, C. S., Ngo, H Y., & Lui, H. K. (2005). Different responses to job insecurity of Chinese workers in joint ventures and state-owned enterprises. Human Relations, 58, 1391