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研究生:黃映瑄
研究生(外文):Ying-Hsuan Huang
論文名稱:純虛擬在場產品經驗與社交虛擬在場產品經驗對品牌態度與購買意圖之影響─以從眾行為與社會連結為干擾變數
論文名稱(外文):The Influence of Mere Virtual Presence with Product Experience and Social Virtual Product Experience on Brand Attitude and Purchase Intention-Conformity and Social Tie as Moderators
指導教授:耿慶瑞耿慶瑞引用關係
指導教授(外文):Ching-Jui Keng
口試委員:陳建丞
口試日期:2015-06-11
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:經營管理系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
中文關鍵詞:社會連結從眾行為社交虛擬在場產品經驗單純虛擬在場產品經驗品牌社群
外文關鍵詞:Tie StrengthConformitySocial virtual Presence ExperiemceMere virtual Presence with Product ExperiemceBrand Community
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由於企業在行銷其產品或服務時,經常藉由網路社交媒體來傳遞訊息給消費者,因此線上品牌社群如雨後春筍般的成立。而虛擬社群中的成員單純出現或者是成員之間有社交行為,是否會對廣告效果有影響。本研究欲探討社交網站所形成之品牌社群虛擬產品經驗-單純虛擬在場產品經驗(Mere Virtual Presence with Product Experience, MVPE)與社交虛擬產品經驗(Social Virtual Product Experience, SVPE)對線上品牌社群之品牌態度的影響,並以從眾行為與社會連結為干擾變數,以觀察不同程度的從眾行為加上品牌社群中好友或非好友的呈現,是否會影響消費者的品牌態度及購買意圖。分別探討品牌社群成員在單純虛擬在場產品經驗(MVPE)、給予式SVPE、交換式SVPE情境之下,並加入不同從眾行為者與不同程度社會連結對品牌態度之影響,找出之中的最適組合。
本研究結果發現:消費者為高從眾行為者,在於強連結之情境下,給予式SVPE的品牌社群會產生較高的品牌態度;低從眾行為者,在強連結之情境下,交換式SVPE的品牌社群會產生較高的品牌態度;而低從眾行為者,在弱連結情境下,MVPE的品牌社群會產生較高的品牌態度。
Social virtual Presence Experiemce, Conformity, Tie Strength
Online brand communities have seemingly become a key business policy because they provide brand supporters and consumers with a social platform where they can share brand information and exchange product experience. This study aimed to discuss two types of interpersonal virtual product experience—Mere Virtual Presence with Product Experience (MVPE) and Social Virtual Product Experience (SVPE) on advertising effects including brand attitude and purchase intention of online brand community, which moderated by tie strength and conformity. We used experimental method to explore the advertising effects of MVPE, giving SVPE and exchange SVPE under the moderating effects of conformity and tie strength.
The results are: in high conformity and strong tie setting, consumers prefer giving SVPE; in low conformity and strong tie setting, consumers prefer exchange SVPE, and in low conformity and weak tie setting, consumers prefer MVPE, as compared to others.
摘要 i
ABSTRACT ii
致謝 iii
目錄 iv
表目錄 vii
圖目錄 ix
第一章 緒論 1
1.1 研究背景與動機 1
1.2研究問題與目的 5
1.3 研究流程 6
第二章 文獻探討 8
2.1 消費者虛擬產品經驗 8
2.1.1 單純虛擬在場產品經驗 (MVPE) 10
2.1.2 社交虛擬產品經驗 (SVPE) 13
2.2社會影響理論(Social Influence Theory) 20
2.2.1社會衝擊理論(Social Impact Theory) 21
2.2.2 從眾行為 (Conformity) 22
2.3 社會連結 (Social Tie Strength) 24
2.3.1 強連結 (Strong Tie) 弱連結 (Weak Tie) 26
2.4 線上品牌社群效果 27
2.4.1 品牌態度 (Brand Attitude) 27
2.4.2 購買意圖 (Purchase Intention) 28
第三章 研究方法 29
3.1 研究架構 29
3.2 研究假說 31
3.3研究設計 36
3.3.1樣本選擇 36
3.3.2產品選擇 36
3.3.3信度與效度 41
3.3.4 實驗網站設計 41
3.3.5操弄檢驗 44
3.4變數衡量 46
3.4.1從眾行為衡量 46
3.4.2品牌態度衡量 47
3.4.3 購買意圖衡量 47
3.5實驗環境設計與流程 48
第四章 資料分析 50
4.1 樣本特性描述 50
4.2信度、效度分析 52
4.3操弄檢驗 54
4.4干擾變數的分群 55
4.5 假說驗證 56
4.5.1假說H1檢定 56
4.5.2假說H2檢定 59
4.5.3假說H3、H4、H5檢定 62
第五章 結論與建議 73
5.1 研究結論 73
5.2學術與實務意涵 76
5.3 研究限制與未來建議 79
參考文獻 80
附錄 實驗畫面 88
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