臺灣博碩士論文加值系統

近年來顧客對產品的要求差異大，也因此客戶是否下訂單的決定不只受到產品價格所影響，有愈來愈多的消費者更加重視公司所提供的服務，包括產品品質、交期等因素。因此本研究探討在nonpreemption的環境下，有單一生產線並服務兩種不同等級之顧客，假設顧客需求會受到價格與交期高低以及兩顧客價格與交期差異大小互相影響，並加入流程時間成本的情況下，公司決定兩顧客之價格與交期，使得利潤達到最大。經由參數分析可發現當價格影響係數愈小、交期影響係數愈大時總利潤會愈大，而價格差異影響係數愈小、交期差異影響係數愈大總利潤也會愈大。

Price and delivery date are two important factors that affect demand behavior of customers. When price is low and delivery date is near, the product is more competitive and there are more demands. This research studies how to set price and delivery date of each type of customers to maximize system profit under the nonpreemption, sole production line and two types of customer setting. Besides, how the optimal system profit and optimal prices and delivery dates are affected by system paramters are studied.

目錄
摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
表目錄 v
圖目錄 ix
一、緒論 1
1.1 研究背景與動機 1
1.2 問題描述與研究目的 4
1.3 研究流程 5
二、文獻探討 6
2.1 交期 6
2.2 服務水準 6
2.3 延遲成本 9
三、研究方法 13
3.1 問題定義 13
3.2 平均等候時間 13
3.3 建構模型 15
四、求解與數值分析 17
4.1 求解模式參數設計 17
4.2 數值分析與比較 24
4.3 小結 137
五、結論與未來研究建議 139
5.1 結論 139
5.2 未來研究建議 140
參考文獻 141
附錄一 142

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