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研究生:曾瓋篁
研究生(外文):TSENG, CHE-HUANG
論文名稱:網站體驗對消費者購買意願之影響以網站信任為中介變數-以快取寶購物商城為例
論文名稱(外文):The Mediating Effects of Consumers Trust to Customers Website Experience and Purchase Intention - A Case Study of CATCH POWER Co.
指導教授:陳勇諺陳勇諺引用關係
指導教授(外文):CHEN, YUNG-YEN
口試委員:陳勇諺鄭紹成楊豐華
口試委員(外文):CHEN, YUNG-YENCHENG, SHAO-CHENGYANG, FENG-HUA
口試日期:2017-06-16
學位類別:碩士
校院名稱:中國文化大學
系所名稱:國際貿易學系
學門:商業及管理學門
學類:貿易學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:47
中文關鍵詞:網站體驗網站信任購買意願
外文關鍵詞:website experienceconsumers trustpurchase intention
相關次數:
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  • 下載下載:168
  • 收藏至我的研究室書目清單書目收藏:0
隨著網際網路發展越來越成熟,使用網路的人也越來越多,許多業者也將其營業方式延伸至網路,甚至是直接由網路發跡,消費者對於網路消費的需求也是日益劇增。為了在這樣激烈的環境中生存,就有業者發想出了快取寶購物商城這樣的新穎消費模式。
有鑑於現在的消費習慣已漸轉為網路消費,傳統直接與顧客接觸的行銷手法也漸轉型成透過網路的網站體驗行銷。快取寶不只是改變了傳統的網購交貨模式,也提供了指定門市取貨。消費者除了可以透過網站或APP購買外,也可直接至各門市據點設置的機台進行選購,還可以挑選門市的現貨商品。本研究認為若消費者可以在一站購足所需商品,還可以自由選擇取貨地點,說不定會提升消費者瀏覽網站的機會,進而增加其購買意願。
根據研究顯示,網站體驗以及網站信任是使消費者產生購買意願的重要因素,但是快取寶的消費模式對於台灣的消費者而言尚不熟悉。因此,本研究透過現場讓消費者體驗快取寶網站後直接填答相關問卷,再透過統計軟體分析,分析結果顯示台灣消費者對於快取寶的新型網購服務是有正向顯著的效果。
With the internet growth to mature, more and more dealer decided to expand the business on the internet. Due to the increasing requirement of online shopping, dealer comes up with a new shopping mode named CATCH POWER.
Since the consumers have changed their habits on shopping, Website Experience networks gradually replaced the traditional marketing skills. CATCH POWER not only changed the way on delivery, but also provides a designated store pick up. Consumers can buy things both on APP and the special vending machines. The research suggested that if the consumers can buy all goods they need on spots as they wish, might increase the willingness to purchase.
According to the research, the consumption mode of CATCH POWER is still not familiar with consumers through Website Experience and Website Trust are so important on Purchasing Intention. Therefore, the study is going to allow consumers to answer the questionnaires after experience the site of CATCH POWER by themselves. The result said that consumers in Taiwan are positive on this new service or not through statistical analysis software.
中文摘要 ......................iii
英文摘要 ......................iv
誌謝辭 ......................v
內容目錄 ......................vi
表目錄 ......................viii
圖目錄 ......................ix
第一章 緒論 ...................1
第一節 研究背景與動機 ..............1
第二節 研究問題與研究目的 ............4
第二章 文獻探討 .................6
第一節 網站信任 .................6
第二節 網站體驗 .................11
第三節 購買意願 .................15
第四節 各變數之關聯性探討 ............17
第三章 研究方法 .................19
第一節 研究架構 .................19
第二節 操作性定義 ................20
第三節 母體界定 .................24
第四節 資料分析方法 ...............24
第四章 資料分析 .................26
第一節 敘述性統計 ................26
第二節 信度分析 .................28
第三節 假說檢定 .................29
第五章 結論與建議 ................33
第一節 研究結論 .................33
第二節 研究建議 .................35
參考文獻 ......................38

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