參考文獻
書籍
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[2] 蘇雄義,物流與運籌管理,華泰書局,2000。
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[5] Jeffrey K. Liker, Ph.D,The Toyota Way,Copyright 2004 by McGraw-Hill,. Professor of Industrial and Operations Engineering at the University of Michigan. Referred to Page 169~199,2004。
[6] GM SPOI Team,Warehousing facility & equipment guide,General Motors Service Parts Operations,2005
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[8] S. J. Mason,P. M. Ribera,J. A. Farris,R. G. Kirk,Integrating the warehousing and transportation functions of the supply chain, Transportation Research, Part E, Vol. 39 pp. 141-159, 2003。
[9] Anderson David and Lee Haul.,New supply chain business models – The Opportunities and Challenges,,www.ascet.comArntzen B.C.,2001。
期刊論文
[10] 蘇雄義,「企業物流委外專論」,物流技術與專論, March,1999,頁61-65。
[11] 蘇雄義,「物流委外管理要訣」,物流技術與專論,May,1999,頁56-61。
[12] 江丙坤博士,「WTO和三通對兩岸三地經濟發展的影響及產業結構的變化」,財團法人國家政策研究基金會執行長,中華民國90年11月6日
[13] 闕曉俐,「裕隆與日產汽車:半世紀的策略聯盟」,Graduate Institute of International Business of National Taiwan University,2004
[14] 陳亮君,「2006年臺灣汽車市場銷售報告」,2007
[15] Karen Tang,「通用汽車客戶服務滿意度調查」,歐爾希市場研究顧問股份有限公司,2004。
[16] 王建彬,「市場資訊蒐集分析與市場區隔」,工研院經貿中心, November 2005。
[17] 林遼東,「三陽工業發展史」,簡報資料,三陽工業公司, October 2005。
[18] 黃玉婷,「2005汽車產業報告」(汽車:裕隆、中華、和泰、日產)(零件:大億、東陽、瑞利、江申、江興、源恆),元富投顧, Nov 2004。
[19] 王建彬,「Kotler行銷管理」,工研院 。
[20] 葉永傑,「汽車產業探討」,Taiwan Securities Investment Aadvisory Co. Ltd., November 2001.
[21] Aftersales team, “Parts & Accessory Operation Manual”,GM Taiwan Aftersales Department,2004.
[22] “General Motors Corporation,2005 Annual Report”,GM Corporation,issued 2006.
[23] “Diamler Chrysler,2005 Annual Report”,Diamler Chrysler,issued 2006.
[24] “Ford Motors Company,2005 Annual Report”,Ford Motors,issued 2006.
[25] “Toyota Motors Corporation,2005 Annual Report”,Toyota,issued 2006.
[26] “VOLKEWAGEN AG,2005 Annual Report”,VAG,issued 2006.
[27] “Nissan Motor Company,2005 Annual Report”,Nissan,issued 2006.
[28] “Renault SA,2005 Annual Report”,Renault SA,issued 2006.
[29] “Bayerishe Motoren Werke AG 2005 Annual Report”,BMW,issued 2006.
[30] “General Motors Corporation,2006 Company profile”,2nd Edition,Publish by Aroq Limited,August 2006.
[31] “Toyota Motors Corporation 2006 Company profile”,August 2006,2nd Edition,Publish by Aroq Limited.
[32] “Ford Motor Company 2006 Company profile”,March 2006,1st Edition,Publish by Aroq Limited.
[33] “VOLKEWAGEN AG 2006 Company profile”, August 2006,2nd Edition,Publish by Aroq Limited.
[34] “Nissan Motor Company”,Vehicle manufacturer strategic insight,AW Researcher,Jan, 2006.
[35] General Motors,”Receiving situation training”,Material Global Optimization Training.
[36] General Motors,”Shipping situation training”,Material Global Optimization Training.
[37] “Bayerishe Motoren Werke AG Group Profile”,Vehicle manufacturer strategic insight,AW Researcher,2004.
[38] “Renault SA 2006 Company profile”, August 2006, 2nd Edition,Publish by Aroq Limited.
[39] Cavinato, Joseph l.,“A Total Cost/Value Model for Supply Chain Competitiveness”,Journal of Business Logistics,1992.
會議論文
[40] 徐啟聖,鄭智峰,「台灣汽車產業發展現況及SWOT分析」,台北,2006.
[41] Dr.Kim Do Hoon,「亞洲群聚論壇」,”Asian Industrial Cluser Forum”,台北,2006.
[42] 賴光雄,「和泰汽車售後服務產業組織及業務內容」,簡報資料,和泰汽車,台北,October 2005
[43] 陳明德,「汽車電子產業發展趨勢」,簡報資料,汽車同業公會,台北,September 2005.
[44] Mak Mun Yee,”GMAP Customer Satisfaction Index Study”,Synovate Motoresearch,Singapore,Oct 2004.
[45] Mr. Bundit Anukamanee,”Lean Progress Report”,Chevrolet Sales Thailand,Parts Distribution Center,Thailand,July 2004.
[46] Mr.Cam Nellett,”Lean Warehouing Training”,General Motors Asia Pacific,Thailand,July 2004.
[47] Dr. John Gattorna,”DHL Global Logistics seminar- sponsored luncheon series, Asia”,Professorial Fellow in Supply Chain Management,Sydney Business School,Taipei,May 2004.
[48] Boyle Consulting,”Parts Inventory Management”,Japan,March 2005。
[49] Saturn Aftersales team,”Parts Retail Operating System”,Saturn Corporation USA, 1999.
[50] Saturn Aftersales team,”Service Retail Operating System”,Saturn Corporation USA, 1999。
[51] CF Hsiao,”P&A Policy& Procedure Manual”,General Motors Service Parts Operations,2005。
[52] Mike Wattam,”Car sharing and Car clubs: Opportunity or Threat for the automotive industry?”,Just auto-com,May 2005。
[53] Rob Golding,”In it for the money。Who is making it?” A financial review of the world’s top ten car group,Just auto-com,March 2005。
學位論文
[54] 王建彬,不同生命週期產業創新政策之評估研究,博士論文,國立交通大學科技管理研究所,新竹,2005。[55] 葉恩賜,小汽車產業售服零件供應鏈改善之研究,碩士論文,國立交通大學管理學院碩士在職專班運輸物流組,台北,2005。