臺灣博碩士論文加值系統

儘管不少學者重視員工的職能能力等相關議題，並提出員工培訓、培訓課程、培訓方法與培訓成果等評量方法，以及課程規劃或內部講師培訓等意見。但因內容無法符合企業目標，且機制上也無法持續跟催、評量與改進，使得企業競爭力與績效的提升，無法立竿見影。究其原因，在於企業缺乏一套系統化資訊系統，隨時檢視員工能力與應強化之課程。
因此，本研究回顧相關文獻，依據台灣訓練品質系統(TTQS)的架購，及質性訪談法，掌握專家學者共識，將企業機構版與訓練機構版之十九個檢核指標與佐證資料項目進行結構化。並依此予以比較、彙整，並設計能符合各個檢核指標及佐證資料項目的資訊系統架構與流程，以提出符合TTQS精神之資訊系統架構與系統流程。藉此，協助機構依據PDDRO循環，落實職能之培訓品質。

Although many scholars pay more attention on employees’ competence, propose assessment methods likes employee training, training course, training method, training result, and suggest enterprise planning training course or educate internal trainer. However, because training course doesn''t meet enterprise requires, and mechanism can''t keep assessing, evaluating, improving, making the low efficiency on information literacy improvement. The main reason is that enterprise lacking of systematized information system, so can''t check each employee''s ability, and it needs course.
Hence, this research reviews previous literature, to understand the framework of Taiwan TrainQuali System. Then, through qualitative interview methods, this research captures the consensus among experts, to combines the 2 TTQS versions: Version for Business Institution and Version for Professional Training Institution, then systemize 19 main indicators and scaling indices. So, this research can establish TTQS information system structure, which not only meets the spirit and process of TTQS, but fits all main indicators and scaling indices. These research results can assist enterprises or organizations to follow PDDRO cycle, then improve competence training quality.

中文摘要....................................................i
英文摘要...................................................ii
致謝.....................................................iii
目錄......................................................iv
表目錄.....................................................vi
圖目錄....................................................vii
第一章 緒論.................................................1
1.1 研究背景................................................1
1.2 研究動機................................................1
1.3 研究目的................................................2
1.4 研究流程................................................2
第二章 文獻探討..............................................4
2.1 台灣訓練品質系統(Taiwan TrainQuali System, TTQS).........4
2.1.1 ISO10015與IIP........................................4
2.1.2 策略性人力資源發展體系...................................4
2.1.3 TTQS評分標準..........................................5
2.1.4 企業機構版............................................5
2.1.5 訓練機構版...........................................11
2.1.6 各國家之職能培訓系統...................................16
2.2 資訊系統架構(Information System Architecture)...........17
2.2.1 知識管理系統(Knowledge Management System, KMS)........17
2.3 系統分析技術............................................18
2.3.1 資料流模型 (Data Flow Diagram, DFD)..................18
2.3.2 實體關係圖(Entity Relation Diagram, ERD).............19
2.3.3 統一建模語言(Unified Modeling Language, UML).........19
2.4 質性訪談法.............................................20
2.4.1 KJ法(K J Method).....................................20
2.4.2 焦點團體訪談法(Focus Group Interview)................20
2.4.3 德爾菲法(Delphi Method)..............................21
第三章 建構系統表單雛形....................................22
3.1 彚整兩版本之佐證資料項目與資料.........................22
3.1.1 企業機構版之常見佐證項目與資料分類(KJ法).............22
3.1.2 訓練機構版之常見佐證項目與資料分類(KJ法).............29
3.2綜合兩個版本之常見佐證項目與資料(焦點團體訪談法)........35
3.3規劃系統表單雛形........................................41
3.3.1 企業機構版之系統表單雛形.............................41
3.3.2 訓練機構版之系統表單雛形.............................41
3.4 確認系統表單雛型適切性.................................41
3.4.1 確認企業機構版之系統表單雛形(焦點團體訪談法).........41
3.4.2 確認訓練機構版之系統表單雛形(焦點團體訪談法).........43
3.5彙整兩版本之系統表單 (焦點團體訪談法)...................44
3.6. 建立系統表單雛形架構(德爾菲法)........................45
第四章 建構資訊系統架構....................................53
4.1 分析TTQS資訊系統.......................................53
4.2確認系統架構流程(焦點團體訪談法)........................65
4.3建立TTQS資訊系統架構流程(德爾菲法)......................93
第五章 結論................................................96
5.1 研究成果...............................................96
5.2 管理意涵...............................................97
5.3 未來研究方向...........................................97
參考文獻...................................................98
附錄一....................................................102
附錄二....................................................103
附錄三....................................................118
附錄四....................................................131
附錄五....................................................133
附錄六....................................................138
附錄七....................................................140
附錄八....................................................145
附錄九....................................................147
附錄十....................................................154
附錄十一..................................................182
附錄十二..................................................183
附錄十三..................................................184
附錄十四..................................................206
Extended Abstract.......................................218
簡歷(CV).................................................221

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