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學位論文
[105]黃櫻美，顧客購買意願對員工情緒表達的影響，國立台灣科技大學管理研究所企業管理學程碩士學位論文，台北，2001。[106]曾凱雯，商店環境與服務提供者的情緒表達對顧客情緒反應之影響，淡江大學國際貿易學系研究所碩士論文，台北，2003。[107]蘇慧敏，服務人員情緒表達與顧客知覺-以正負向情感性為干擾，國立台灣科技大學企業管理系研究所碩士論文，台北，2003。