臺灣博碩士論文加值系統

檔案管理為傳承國家發展與維護國家珍貴文化資產的重要議題，然而過去的研究較少對檔案管理績效做系統化的探討。本研究以檔案生命週期(蒐集與產生、保存與維護、檢調與應用)為基礎架構，整合資源基礎觀點建構檔案管理績效架構模型，以結構方程模式實證研究架構與假說。研究發現，檔案管理作業中的蒐集與產生、保管與資訊系統會正向影響檔案管理績效，而資訊科技資源與互補性資源會透過檔案管理作業而影響檔案管理績效。本研究之結果可作為檔案管理機關制訂績效管理策略的重要參考。

Records Management (RM) is a critical issue concerning inheriting the development of the nation and the maintenance of national precious culture assets. However, previous researches seldom investigate the records management performance systematically. This study, based on the records life cycle (acquisition and creation, preservation and maintenance, and retrieval and public access), integrated resource-based view (RBV) to build up the records management performance framework model, and validated research framework and hypotheses by structural equations modeling. This study finds out that records acquisition and creation, records preservation and information system (IS) in records management operations has a positive effect on the records management performance, and information technology resources (ITR) and complementary organizational resources (COR) has a positive effect on the records management performance via records management operations of government agency. The results of this study are an important reference for records management agency to make performance management strategy.

Tables vi
Figures vii
I Introduction 1
1.1 Research Background 1
1.2 Research Motivation 2
1.3 Research Purposes 2
II Literature Review and Theory Development 3
2.1 Resource-based View 3
2.2 Information Technology Resources and Complementary Organizational Resources 5
2.3 Business Processes 9
2.4 Records Life Cycle and Records Management Operations 11
2.5 Business Process Performance and Records Management Performance 13
2.6 Research Hypotheses 14
2.6.1 Information Technology Resources and Records Management Operations 14
2.6.2 Complementary Organizational Resources and Records Management Operations 16
2.6.3 Records Management Operations & Records Retrieval and Public Access 19
III Research Method 23
3.1 Research Variables 23
3.2 Operationalization of Constructs 23
3.3 Sample and Data Collection 26
IV Analysis and Results 27
4.1 Reliability and Validity Analysis 27
4.2 Validation of Research Framework and Hypotheses 31
V Conclusions and Suggestions 35
5.1 Findings and Conclusions 35
5.2 Research and Theoretical Contributions 36
5.3 Limitations of the Study 38
5.4 Managerial and Practical Implications 39
5.5 Suggestions for Future Research 44
References 45

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