臺灣博碩士論文加值系統

救災人員的安全和搶救任務的成敗，火災指揮官的決策至關重要。因為指揮官於火場擔任很重要的角色，新北市政府消防局引進電腦輔助系統來訓練新任指揮官火場決策能力，為了觀察是項教學輔助軟體是否有提升能力之成效，本研究參考文獻自擬評估表及問卷，於課程前後針對研究對象在火災模擬環境中進行單組前後指揮決策行為評估測驗，並於訓練後採取問卷調查以及訪談方式綜合結果，分析訓練前後測驗差異情形及課程滿意度，藉以評估反應、學習、行為層次效果。經由SPSS統計軟體分析測驗情形及問卷結果顯示，研究對象於各面向之後測成績進步並有統計顯著性差異，且研究對象自覺學習指揮決策能力提升成效有獲得幫助，並滿意課程之編排。綜此，應用電腦輔助系統的培訓計畫對模擬環境中火場指揮官的決策有產生正向的影響，可在更安全的受訓環境中增進專業能力之學習成效。期能藉由電腦輔助系統訓練建立更多元更有效率之學習途徑，提升火場初期指揮官指揮決策能力，以間接或直接減少搶救受傷殉職之救災人員人數，並建議各縣市消防機關藉由引進經驗參酌推廣予單位內使用訓練。

The rescue mission for success and failure of the firefighters depend on the leadership of size-up commanders, so the commanders play a very important role. In order to strengthen and enhance the ability of command and control(C2) in the early stage of the fire, Fire Department of the New Taipei City(NTC) Government introduces computer-based training(CBT) system to the fire stations in the NTC. For observing whether the teaching by the CBT has the effect of improving the command and control(C2) ability, this study developed the self-assessment form and questionnaire based on the literature reviews, and conducts an evaluation of single group of pre-test and post-test of command decision-making behavior in the simulation-based environment. The comprehensive results of questionnaires and interviews were used in this study to analyze the differences between the pre-test and post-test as to evaluate the effects of reaction, learning and behavior levels. The result of analysis by the Statistical Product and Service Solutions(SPSS) showed that the scores of pre-test and post-test have improved and measured statistically significant differences in every aspect, and the commanders of the study felt great helpful and C2 ability after evaluation of the CBT, and felt satisfied with the curriculum. In summary, the application of the CBT program has a positive impact on the decision-making of the fire commander in the simulation-based environment, and can improve the learning effectiveness of professional competence in a safer training environment. By the CBT, we can establish more efficient and effective learning ways to improve the C2 ability of the commanders in the early stage of the fire, and reduce the casualty of rescue personal indirectly or directly, and highly suggest that the CBT has to be implemented by fire departments in Taiwan.

第一章 緒論1
第一節 研究背景與動機1
第二節 研究目的2
第三節 研究方法與步驟4
第四節 研究範圍與限制6
第五節 名詞界定7
第二章 文獻探討9
第一節 火場指揮官決策判斷9
第二節 國內外消防指揮救災訓練方法內容24
第三節 電腦輔助訓練相關研究30
第四節 新北市電腦輔助指揮模擬訓練37
第五節 訓練評估46
第三章 研究方法51
第一節 研究設計與流程51
第二節 研究對象53
第三節 評估表結構與設計55
第四節 問卷結構與設計58
第五節 訪談方法63
第六節 資料分析工具與方法65
第四章 研究結果與討論67
第一節 個人基本資料67
第二節 模擬情境前後測驗評估得分情形69
第三節 問卷分析79
第四節 統計相關分析86
第五節 訪談結果92
第六節 小結101
第五章 結論與建議103
第一節 結論103
第二節 建議106
參考文獻111
附錄一 火場初期指揮官模擬訓練評估表-公寓住宅火災(行為觀察)117
附錄二 火場電腦輔助決策訓練成效評估問卷調查表119
附錄三 各題項前後測平均數折線圖123
附錄四 學員受訓前後測成績雷達圖127

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