臺灣博碩士論文加值系統

隨著科技日新月異、智慧行動裝置普及的背景下，科技取代許多舊有的服務及產品，智慧型手機成為了現代人的溝通工具。但大量、低成本的資訊快速流通，似乎也為使用者帶來科技焦慮的時代。現代人使用手機的同時，也應思考科技帶給我們的影響。因此本研究以智慧型手機作為研究議題，探討人們在使用手機的行為與科技焦慮之關聯。本研究分為兩階段進行：第一階段以問卷法，針對各年齡層的智慧型手機使用者進行調查，了解目前使用智慧型手機的習慣，根據不同性別、年齡，對於使用者產生科技焦慮的經驗以及對於科技焦慮的態度是否有所差異，並依據問卷結果作為第二階段研究基礎；第二階段以實驗法，受測者鎖定為有意願減少科技焦慮、並可配合實驗之對象，使用不同減緩手法，比較受測者的焦慮變化及感受。研究結果如下：
(1)受測者對手機附加功能需求大於手機基本的通話需求
(2)不同年齡層的科技焦慮有差異：31歲-40歲族群之成癮性最強烈；21-30歲族群之焦慮感感受最強烈
(3)女性焦慮感高於男性
(4)使用者不自覺科技焦慮並會低估自身對於手機的依賴感
(5)合適的減緩手段才能降低智慧型手機的成癮性及焦慮感
(6)本研究認為獎勵計時為最適合的減緩科技焦慮之方式
(7)強制關機的手法使受測者增加對手機的成癮性；計時鎖屏的手法使受測者增加對手機的焦慮感
本研究之成果可提供用戶檢視對科技依附之情形，審慎思考使用智慧型手機習慣，以作為相關軟體、介面設計之依據。希冀降低科技焦慮的情形，創造更良好的用戶體驗。

With new technological advances, multitudes of low-cost messages have gained popularity. Smartphone as modern tool have resulted into anxiety of technology. People should consider the influence of technology. The research topic is about smartphone, to explore user' s behavior and the anxiety of using smartphone. The research is divided into two phases：the first phase of research is analyzing currently smartphone-using questionnaire to realize the situation of the main reason of anxiety. Whether the different effect to gender, ages, user's experience and attitude about technology anxiety. And the second phase of research is based on the result of previous questionnaire. To invite the participants who want to alleviate the anxious of technology and willing to comply with the experimental rules. By using different way of alleviating to compare participant’s feeling as the research results.
The results show that：(1) To most of participant, the additional function of smartphone is more important than basic communication；(2) There are different of degree between user’s gender and age. The participants between 21 and 30 years old is the most sensitive to anxiety of smartphone. The participants between 31 and 40 years old is the most addictive of smartphone； (3) Female is more anxious than male；(4) User can't be conscious of anxiety. They have overlooked the behavior of over-reliance on smartphone；(5) Only suitable way of alleviating can alleviate the smartphone-addiction and anxiety；(6) The result shows that Incentive time-counting is the best way；(7) To Force shut down the smartphone, the participants will raise addiction for smartphone, the participants will feel more anxious when smartphone be locked.
The research results as information for user to reflect on themselves. Being guiding principle for programmer or interface designer. Hope to reduce the influence of technology anxiety and create a good user experience.

摘要 i
Abstract ii
誌謝 iv
目錄 v
表目錄 viii
圖目錄 ix
1.緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究架構與流程 3
2.文獻探討 4
2.1 智慧型手機的使用行為 4
2.1.1 使用智慧型手機之目的 5
2.1.2 使用者對於手機態度 6
2.2 數位時代下的產物「科技焦慮」 7
2.2.1 引發科技焦慮的原因 9
2.2.2 科技焦慮的影響 12
2.3 減緩使用手機的焦慮感 16
2.3.1 使用手機造成科技焦慮之因素 16
2.3.2 現今面對科技焦慮的態度 18
2.3.3 減緩使用手機焦慮感之手段探討 20
2.4小結 25
3.研究方法 26
3.1 第一階段研究 26
3.1.1 第一階段實驗設計 26
3.1.2 問卷設計 27
3.2 第二階段研究 28
3.2.1 第二階段實驗設計 28
3.2.2 實驗紀錄方式與減緩手法設計 32
4.實驗結果分析 35
4.1 第一階段實驗－智慧型手機使用及科技焦慮概況 35
4.1.1 受測者背景敘述性統計 35
4.1.2 科技焦慮的自覺敘述性統計 40
4.1.3 減緩使用手機方法態度分析 42
4.1.4 受測者年齡與科技焦慮構面分析 43
4.1.5 受測者年齡與科技成癮經驗分析 45
4.1.6 受測者年齡與科技焦慮原因分析 50
4.1.7 性別與科技焦慮構面分析 54
4.2 第二階段實驗－不同手法對於科技焦慮的減緩成效 55
4.2.1 受測者平時使用手機習慣 55
4.2.2 不同減緩手法之使用手機時數 56
4.2.3 不同減緩手法之使用手機次數 58
4.2.4 不同減緩手法之產生科技成癮情形 60
4.2.5 不同減緩手法之產生科技焦慮情形 61
4.2.6 受測者對於減緩手法之態度 62
4.2.7 性別之產生科技成癮情形 64
4.2.8 性別之產生科技焦慮情形 65
5.討論與分析 66
5.1 使用手機與科技焦慮現況之研究結論 66
5.1.1 受測者對手機附加功能需求大於手機基本的通話功能 66
5.1.2 使用者普遍具有減少使用手機的意識，卻無法做到 66
5.1.3 受測者對於自發性的減緩方式最為接受 67
5.1.4 不同年齡之使用者所產生的科技焦慮具有差異 67
5.1.5 不同性別之使用者所產生的科技焦慮具有差異 68
5.2 減緩手法的結果之探討 69
5.2.1 使用者會低估自身使用手機的時間 69
5.2.2 減緩手段的實驗結果分析 69
5.2.3 不同手法的實驗成效 71
6.結論與建議 73
6.1 結論 73
6.1.1 科技焦慮的現況 73
6.1.2 合適的減緩手法才能降低成癮性及焦慮感 74
6.1.3 本研究認為獎勵計時為最適合的減緩科技焦慮之方式 74
6.2 研究貢獻與設計應用建議 76
6.2.1 回饋與使用手機的控制權為減緩焦慮的關鍵 76
6.2.2 相關軟體設計師應提醒使用科技的時數 76
6.2.3 後續研究建議 76
參考文獻 78
附錄 82
附錄一：第一階段問卷 82
附錄二：第二階段實驗日誌 85
附錄三：第一階段年齡與科技焦慮原因問項多重檢定總表 97

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