一、 中文部份
王文信(民82),連鎖服務業服務傳送系統之研究,國立政治大學企業管理研究所。
何明城(民82),以關鍵成功因素探討服務傳送系統之內涵,國立政治大學企業管理研究所碩士論文。李明興(民84),服務策略與服務傳送系統關係之研究-以連鎖餐飲業為例,國立雲林技術學院企業管理技術研究所碩士論文。李奉儒、吳芝儀(民84),質的評鑑與研究,台北:桂冠出版社
李政遠(民91),企業核心能力、服務策略與服務傳送系統對顧客終身價值影響之研究-以汽車產業個案研究,中原大學企業管理研究所碩士論文。林正疆(民95),行銷公關效果對品牌形象影響之研究-以國際觀光飯店美食節為例,世新大學觀光學系研究所碩士論文。范碧珍(民96),消費性商品之領導品牌經營研究-以台灣地區舒潔和黑松為例,世新大學公共關係暨廣告研究所碩士論文。胡幼慧(民85),質性研究-理論、方法及本土女性研究實例,台北:巨流圖書。
胡夢蕾(民91),餐飲行銷實務,台北:揚智出版社。
高淑清(民97),質性研究的18堂課,高雄:麗文文化。
馬一德(民95),提升飯店餐飲服務質量新思路-一個基於馬斯洛需求層次論的分析框架,企業研究,第259期,頁15。
高誌德(民89),開放型物流中心服務傳送系統與經營績效關係之研究,國立台灣海洋大學航運管理學系碩士論文。張淑雯(民89),從資訊處裡觀點探討顧客服務中心服務傳遞系統之設計-以資訊硬體業為例,國立交通大學經營管理研究所碩士論文。張玉欣、楊秀萍(民93),飲食文化概論台北:揚智出版社。
郭柏成(民86),航空客運業服務傳送系統與營業績效關係之研究,國立台灣大學商學研究所碩士論文。陳立偉(民82),多層次傳銷服務傳送系統之研究,國立政治大學企業管理研究所碩士論文。陳盈如(民92),店舖、網路與宅配之服務傳送品質,國立成功大學企業管理研究所碩士論文。陳澤義,張宏生(民95),「服務業行銷」,台北,華泰文化出版社。
黃紳腆(民83),服務概念和服務傳送系統關係之研究,國立雲林科技大學企業管理研究所碩士論文。劉宗其(民81),服務傳遞系統與行銷策略探討,台北:中華民國管理科學研討會。頁1-4。
楊雪蘭,宋兆賢(民95),企業研究方法第九版,台北:華泰文化。
詹祖光(民83),服務業之服務傳送系統與企業經營績效之研究-以有線電視系統經營者之訂戶服務為例,國立政治大學企業管理研究所碩士論文。歐季金(民92),由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究-以小型商務旅館為例,國立東華大學觀光暨遊憩管理研究所碩士論文。蔣艷蓉(民93),美食天下,150期。
蔡東耿(民83),零售服務傳送系統管理知識之探討-以百貨公司、精品服飾店為例,中原大學企業管理研究所碩士論文。鄧振邦(民86),連鎖西餐業服務傳送系統之關鍵成功因素研究,中國文化大學商學院觀光事業研究所碩士論文。盧昱瑋(民95),海運承攬運送業服務傳送系統之關鍵價值活動的評選:模糊多準則決策之運用,長榮大學航運管理研究所碩士論文。聯邦國際深圳白金酒店管理有限公司(2008),美食節策劃利與忌,頁2-3。
韓邦瑛(民95),國際觀光旅館餐廳事件行銷對經營績效影響之研究-以美食節活動為例,銘傳大學觀光研究所碩士在職專班碩士論文。魏正元(民81),服務核心、服務傳送系統與績效關係之研究-以台北市服飾零售業為實證對象,國立政治大學企業管理研究所碩士論文。蘇先啟(民92),社會福利機構公設民營協力關係之研究-以基隆市政府為例,國立政治大學行政管理碩士學程論文。顧志遠(民79),服務業系統設計與管理模式之研究-以醫療服務系統驗證,國立清華大學工業工程研究所碩士論文。二、英文部份
Argentero, Rolando(1998), Strorco Carnevale di Ivrea Italy:Priuli and Verlucca.
Atkins, Trent. Bulils, Michael. Todis, Bonnie.(2005), ”Converging and Diverging Service Delivery System in Alternative Education Programs for Disabled and Non- Disabled Youth Involved in the Juvenile Justice System,” Journal of Correctional Education,(Sep),pp.253-285
Bataille, Georges(1967), La Part Maudite, Precede de la notion deDepense. Paris:Editions
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Boom, B.H.& Bitner, M.J.(1982), Marketing Strategies and Organization Structures for Service Firms A, American Marketing Association, Chicago.
Berry, L.L.(1983), “Service Marketing is Different,” Business, May-Jun, pp.24-28
Bringmann, Klaus(1988).”Der Triumph des lmperators und die Saturnalien der Sklaven in Rom.” In Das Fest:Eine Kulturgeschichte von der Antike bis zur Gegenwart, Edited by Uwe Schultz, pp50-58
Binter, M.J. Booms, B.H.& Tetreault, M.S.(1990), “The Service Encounter:Diagnosing Favorable and Unfavorable Incidenents,” Journal of Marketing, Vol.54, pp.71-84
Burkert, Walter(1998), Kulte des Altertums:Biologische Grundlagen der Religion. Munich:C.H.Beck.
Cowell, D.(1985), The Marketing of Service, London:Heinemann.
Carlzon, J.(1987), Moment of Truth ,Cambrige, MA:Mallinger Publishing Co3.
Decroisette, Francoise(1993),”Carnavals urbains en ltalie:La bacchanale ou cocagne des gnocchi a Verone.” In Les Fetes Urbaines en Italie a IEpoque de la Renaissance, Edited by Francoise Decroisette and Michel Plaisance, pp.31-63
Donnelly, J.H.(1976), “Marketing Intermediaties in Channel of Distribution for Sevice.” Journal of Marketing , Vol.12, pp.98-106
Dyjack, David T. Case, Paola. Marlow, Harold J. Soret, Samuel. Montgomery, Susanne.(2007), ”California’s County and City Environmental Health Service Delivery System,” Journal of Environmental Health,(Apr),pp.35-43
Ding, Ji-Feng.(2007),”Applying Fuzzy Quality Function Deployment to Identify Solutions of Service Delivery System for Port of Kaohsiung,” Springer Science,
Freud, Sigmund(1913), Totem und Tabu , Original-Broschur des Erstdrucks.
Fitzsimmons, J.A. and Sullivan,Robert S.(1982), Service Operations Management, New York:Mcgraw-Hill.
Fitzsimmons, J.A. & Fitzsimmons, M. J.(1994), Service Management for Competitive Advantage, 2nd ed., N.Y.:McGraw-Hill
Fitzsimmons, J.A. & Fitzsimmons, M. J.(1997), Service Management :Operations, Strategy, and Information Technology, 2nd ed., N.Y.:McGraw-Hill
Gronroos, C.(1984),”A Service Quality Model and It’s Marketing Implications,” European Journal of Marketing, Vol.18, No.4
Gronroos, C.(1990), Service Management and Marketing, Ma:Lexington Books.
Gronroos, C.(1990), Service and Marketing, MA:Lexington.
George, William R.& Barbara E(1991), Gibson,”Blueprinting: A Tool for Managing Quality in Service,” Service Quality :Multi-Disciplinary and Multinational Perspectives , ed. Stephen W. Brown, Evert Gummesson, Bo Edvarsson &BengtOve Gustavsson, N.Y.:Lexington Books,
Groene, Oliver. Branda, Luis A.(2006),”Improving the Performance of the Health Service Delivery System? Lessons From the Towards Unity for Health Projects,” Education for Health:Change in Learning&Pratice,(Nov),pp.298-307
Glover, Todd A. DiPerna, James C. Vaughn, Sharon.(2007),”Introduction to the Special Series on Service Delivery System for Response to Intervention :Considerations for Research and Practice,” School Psychology Review, pp.523-525
Heskett, J.L.(1986), Managing in the Service Economy , Boston, Massachusetts. pp234-237
Hallowell, R. Schlesinger, L.A.& Zornitsky, J.(1996), ”Internal Service Quality, Customer and Job Satisfaction Linkages and Implication for Management, Human Resource Planning, Vol.19, pp20-31
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Kolter, P.(1974), Marketing Management: Analysis, Planning and Control,” New Jersey:Prentice-Hall, Inc.,
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Langeard, Bateson, Lovelock, & Eiglier,(1981), Service Marketing New Insight From Consumers and Managers, Cambridge, Mass: Marketing Science Institute.
Lovelock, Christopher H.(1991), Service Marketing, Prentice Hall, Englewood, pp16.
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Metken, Sigrid(1986), ”Dragees als Souvennir-Gabe zu Taufe:Hochzeit und Erstkommunion in Frankreich.” Vol.9, pp.44-51
Morgan, I.P.(1988), Preserving the Multi-service Concept in the Change from Enterptreneurial to Professional Management, Paper Proceedings of Operations Management Association, pp.19-29
Murdick,R.G.. Render, B. and Russell, R.S. (1990), Service operation management , New York, Allyn and Bacon.
McDonald, Catherine. Zetlin, Di(2004), ”The Promotion and Disruption of Community Service Delivery System,” Australia Journal of Social,(Aug),pp.267-282
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Petzoldt, Leander(1983), Volkstumliche Feste:Ein Fuhrer zu Volksfesten, Markten und Messen in Deutschland.Munich:C.H.Beck.
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Richter, Dieter.(1984), Schlaraffenland: Geschichte einer populare , Phantasie. Cologne: E.Diederichs.
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Sasser, W.E.(1976), “Match Supply and Demand in Service Industries.” Harvard Business Review, Vol. 54, Nov-Dec. pp.26-32.
Solinas, Pier Giorgio(1981), “Cibo, Festa, Fame:Spartire e Dividere.”In Festa:Antropologiae Semiotica, Edited by Carla Bianco and Maurizio Del Ninno.Firenze: Nuova Guaraldi.
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三、網站部份
交通部觀光局(民94-96),觀光統計月報,來源:http://admin.taiwan.net.tw/statistics/month2.asp?relno=96(民97/7/23)
工業技術研究院(民95),產業分析,來源:
http://www.ibc.itri.org.tw/content/menu-sql.asp?pid=76(民98/4/16