一、中文部分
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黃文翰(2002)。服務補救不一致、服務補救後滿意度與消費者後續行為意圖之關係研究，未出版碩士論文，國立東華大學，花蓮縣。廖元鵬(2017)。農夫市集消費者之信任, 風險知覺對再購意願影響研究，中興大學生物產業暨城鄉資源管理學系所學位論文, 1-75.
鄭文清(2002)。台灣壽險業顧客滿意度、信任、承諾及其與購買意願間的關聯性研究，東吳大學商學院企業管理學系碩士論文。
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