臺灣博碩士論文加值系統

本研究著重於對偶網絡與自我中心網絡分析層次上，其目的主要是以組織公民行為做為中介變數，探討非正式組織如何影響正式組織。過去研究顯示，社會網絡被廣泛運用於許多層面上，因此，本研究結合社會網絡分析法，分別以組織整體與組織個人為研究單位，探討非正式組織、組織公民行為與正式組織間的關係。非正式組織、組織公民行為網絡、正式組織之衡量變數，分別為「友誼網絡」、「組織公民行為網絡」及「工作流程網絡」。
本研究針對埔基醫院的行政人員進行問卷調查，收集123份問卷，形成「友誼網絡」、「組織公民行為網絡」及「工作流程網絡」三大矩陣，首先，藉由UCINET VI，以NetDraw軟體繪出網絡之程度中心性圖；其次，利用UCINET VI進行對偶網絡分析，以QAP相關性分析判斷網絡間的關係，再以MRQAP迴歸來分析組織公民行為是否具有中介效果；最後，利用SPSS軟體在進行複迴歸分析組織公民行為之中介效果。而本研究結果發現當成員間友誼互動程度愈密切時，會增加成員展現組織公民行為的意願，進而對成員在工作流程上有正向影響。
根據以上研究發現，本研究提出進一步的討論，並提供應用上之建議及未來之研究方向。

This study focuses on dyadic networks and ego-centered networks of two analytic level. The main purpose of this study investigates how informal organization can affect formal organization, with organizational citizenship behavior to be the mediator. This study combined with social network analysis method within organizational-level and individual-level respectively. The measurement of each dimension is as follows: informal organization takes friendship network, formal organization includes workflow network, and organizational citizenship behavior considers organizational citizenship behavioral network as its measurement.
This research utilizes qualitative analysis by collecting questionnaires on 123 employees of Puli Christian Hospital. First, the study makes degree centrality networks by NetDraw software.Second, the study emphases on organizational level and its network data is analysed by UCINET VI to test the research hypotheses.Finally, the study uses SPSS 20 to do a regression analysis to test the research hypotheses on individual level. The results support the mediating role of organizational citizenship behavioral network between friendship network of informal organization and workflow network of formal organization. Based on the results, further discussions were presented with future suggestion for research directions.

目次
致謝辭 I
中文摘要 II
英文摘要 III
目次 IV
圖目次 VI
表目次 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究範圍 5
第二章 文獻回顧 6
第一節 正式組織與非正式組織 6
第二節 組織公民行為 9
第三節 社會網絡 12
第四節 非正式組織、組織公民行為與正式組織 18
第三章 研究方法 22
第一節 研究架構與研究假說 22
第二節 研究變數之操作性定義與衡量 25
第三節 資料蒐集、研究對象與樣本結構 28
第四節 研究工具與分析方法 31
第四章 實證結果與分析 36
第一節 網絡結構分析 36
第二節 對偶網絡分析 41
第三節 自我中心性網絡分析 47
第五章 研究結論 54
第一節 研究結論 54
第二節 研究貢獻 57
第三節 管理意涵 58
第四節 研究建議與限制 59
參考文獻 60
附錄:本研究問卷 67
 
圖目次
圖3-1研究架構 22
圖4-1友誼網絡之程度中心圖 38
圖4-2組織公民行為網絡之程度中心性圖 39
圖4-3工作流程網絡之程度中心性圖 40
圖4-4組織公民行為網絡為中介變數 44
圖4-5組織公民行為網絡中心性為中介變數 51

表目次
表2-1 正式組織與非正式組織之比較 8
表2-2 組織公民行為構面之彙整表 11
表3-1 研究假說 24
表3-2 研究變數定義與衡量 27
表3-3 樣本結構表 29
表4-1 QAP相關性分析 41
表4-2 MRQAP迴歸分析 44
表4-3 對偶網絡之研究假說結果 45
表4-4 對偶網絡之路徑分析 46
表4-5 KMO與Bartlett 檢定 47
表4-6因素分析與信度分析 48
表4-7複迴歸分析 51
表4-8自我中心性網絡之研究假說結果 52
表4-9自我中心性網絡之路徑分析 53

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