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Owing to the explosion of information, computers become an
inseparalbe part of our works. Therefore, the most serious
issue that companies concern is how to use computers to assist
people work effectively. That is why Electronic Performance
Support System ( EPSS ) rises.
In a computer-based information environment, EPSS can provide
just-in-time information and suggestion for workers, especially
for the new employers that need to raise the efficiency of
their works.
The main purposes of this study are: first, to understand the
ways of promoting personal work performance, the outcomes in
practice, and the obstacles may encounter in business
organizations. Second, to find the necessary degree of EPSS and
the elements that influence the necessity of EPSS. Third, to
discuss the contents and functions that are required by the
business organizations. Forth, to provide suggestions of
planning, designing, developing and carrying out EPSS by the
results of needs assessment and
analysis of this study.
Questionnaires of this survey are distributed to the people who
work in human resource development department and educational
training department in business organizations. Based upon the
literature review and the consult of experts of EPSS, the
questionnaire is completed. The pre-test and pilot study of the
questionnaire make it accurate in reliability, and the value of
Cronbach ( of the pre-test and pilot study higher than 0.7 make
the qrestionnaire accurate in validity. when pre-testing and
predicting th
is questionnaire. In data processing periods, frequency
distribution, percentage, T-test, one-way ANOVA, correlation,
and stepwise multiple regression are examined by using SPSS 7.0
for Windows.
The result of this study indicates that business organizations
pay much attention to raise personal working performance;
however, it does not make good improvement.
The elements that cause inefficiency are lacking of performance
support concepts, techniques and higher authorities'' support.
According to this study, the needs priorities of contents and
functions of EPSS include: information base, expert system,
interation learning, productivity and application software, on-
line help, and user interface.
The main elements that influence needs of EPSS include: the
imperfect degree of information system, job years, numbers of
employers, the degree of paying attention to improving personal
work performance, and the years of computerizing.
Finally, some suggestions are proposed according to this study''s conclusions.
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