第一節 中文文獻
1.台灣趨勢研究產業分析:餐飲業發展趨勢(2016年)
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2.王叢桂、羅國英(2010)。華人工作價值與工作契合度對工作滿意度與組織承諾度的影響。應用心理研究,48,199-238。3.吳淑鶯、鄒欣宜(2008)。應用平衡計分卡觀點建立網路行銷績效評估指標與關係模式-以旅行社爲例。商管科技季刊,9(4),443-464。
4.吳淑鶯、劉欣怡(2007)。ISO認證企業之服務業績效評估之關係探討。商管科技季刊,8(1),71-91。
5.呂文琴(1996)。中小企業績效評估制度之研究:以花蓮地區製造業為對象(未出版之碩士論文)。國立東華大學,花蓮市。6.李景絨(2016)。運用平衡計分卡建構餐館業績效指標-以高雄市某義式餐館為例(未出版之碩士論文)。義守大學企業管理學系,高雄市。7.洪芸湘(2011)。服務品質、品牌形象、顧客滿意度與再購意願之關係─以餐飲業為例(未出版之碩士論文)。長榮大學國際企業研究所,台南市。8.張宗翰、史弼中(2013)。以 Entropy-Based TOPSIS 評估台灣食品公司經營績效。國立虎尾科技大學學報,31(2),7-25。9.張明輝(2004)。平衡計分卡制度在學校績效管理之應用。教育研究,123,19-25。
10.張松山、孫仲山、陳冠年(2011)。績效評估指標、組織溝通評核方式與工作績效關聯性之實證研究。工業科技教育學刊,4,57-64。11.梁文耀、許裕順(2006)。企業資訊入口網站之建置與評估。資訊管理學報,13(1),169-192。12.莊文忠(2008)。績效衡量與指標設計:方法論上的討論。公共行政學報,29, 61-91。13.傅翊賢(2008)。台灣食品業經營績效分析(未出版之碩士論文)。臺灣大學國家發展研究所,台北市。14.黃啟揚、林玥秀、游達榮(2003)。服務品質與顧客滿意度之外─品質機能展開技術在餐飲服務業的應用。觀光休閒暨餐旅產業永續經營學術研討會。
15.黃淑蓉(2003)。平衡計分卡在國民中學策略管理應用之個案研究(未出版之碩士論文)。國立東華大學教育研究所,花蓮。16.楊培愉(2011)。連鎖加盟餐飲業行銷策略、服務創新與組織績效關聯性之研究(未出版之碩士論文)。長榮大學國際企業研究所,高雄市。17.楊雅晴(2017)。探討烘焙業營運與行銷策略: 以 F公司為例(未出版之碩士論文)。高雄大學國際高階經營管理碩士在職專班,高雄市。18.劉俊鴻(2012)。企業社會責任與經營績效關係之研究-以台灣食品工業為例(未出版之碩士論文)。清雲科技大學國際企業管理研究所,桃園市。19.劉春初、洪塾優(2012)。工作特性、工作滿意與工作績效關聯性之研究。建國科大理工期刊,31(2),67-87。20.蔡依倫(2011)。台灣餐飲業在後 ECFA 時代下的新機會。臺灣經濟研究月刊,34(6),43-49。21.蔡美玲(2004)。薪資管理與服務業第一線員工服務品質之關聯性研究-以餐飲業為例(未出版之碩士論文)。中原大學企業管理研究所,桃園市。22.蔡振蒼、蘇靖淑(2010)。美國 Zagat Survey 餐廳評鑑制度對台灣餐飲業發展之啟示。休閒暨觀光產業研究,2(1),147-159。23.盧建中、張純華(2010),高績效工作系統、人力資源技能與組織績效之探討,中小企業發展季刊,16,183-207。第二節 英文文獻
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