臺灣博碩士論文加值系統

當企業面臨快速變化的環境以及在全球化的趨勢下，團隊工作隨著任務的分量以及複雜增加，團隊成員合作工作任務的機率隨之增加，有關團隊如何運作的議題顯得愈來愈重要，對於團隊中的共享心智模式也受到重視，而鮮少研究以個人認知團隊工作過程來的角度切入，故本研究試圖探討以共享心智模式對個人認知團隊工作過程所產生的影響，此外，個人認知團隊工作過程亦容易伴隨著工作任務的類型而有所不同，故本研究欲探討團隊工作任務於當中扮演的腳色，以對個人認知團隊工作過程做更加深入之探討。
本研究共蒐集了329份金融產業員工樣本，以金融服務業為研究對象，採問卷調查法針對 18家金融服務公司進行資料蒐集，採用SPSS與HLM進行分析以及層級迴歸，來探討各變數間之關聯性，並加以檢驗主效果與干擾效果之假設。經實證結果發現，經研究證明「專業認知」與「任務共識」對於「個人認知轉換歷程」、「個人認知行動歷程」與「個人認知人際歷程」各個環節之間皆會產生正向影響；此外，共享心智模式之「任務共識」與團隊工作任務的相互效果與個人認知轉換歷程其研究顯示，存在著正向的干擾影響。
透過其結果顯示團隊欲提升個人認知之團隊工作過程，可針對專業認知與任務共識來提升個人認知團隊工作過程，而在個人認知轉換歷程中，可利用團隊的任務共識，透過增加團隊之間的目標相依性與任務相依性，來增加個人認知團隊工作過程，藉此提高團隊之綜效。

As firms are facing the trends of globalization and rapid changes, team workload has increased and gets more complex, thereby increase the chances for team working. Topics related with team work and shared mental models within a team has become increasingly important. However, there are scarce research on team work which focus on individual cognition. Thus, this research tries to investigate the differences between the process of team work through individual cognition and shared mental models. In addition, since the process of individual cognition team works may vary from different type of work, so this research tend to focus on the role played in team work tasks, and study more into the process of individual cognition team work.
This research targets financial industry as the object of study and has collected 329 samples from financial industry employees, we used questionnaire method and targeted 18 financial service industries for study. We used SPSS and HLM to evaluate the correlation between the variable and examine the hypothesis between main effect and intervening effect. The research has shown that " Awareness of Expertise Location " and " Shared Task Understanding" will have positive effects in "process of individual cognition", "action of individual cognition" and "interpersonal of individual cognition". In addition, shared mental model's "task consensus" have a positive jamming effect on team work tasks and process of individual cognition.
Through this research's result, in order to increase the individual cognition within a team, one can target professional recognition and task consensus to boost the process of individual cognition work, and one can use team's task consensus to boost the process of individual cognition work, which increase the efficiency of the team, by increasing the target dependency and task dependency between teams.

第一章、緒論 1
第一節、研究背景與動機 1
第二節、研究目的 3
第三節、研究流程 4
第二章、文獻探討 5
第一節、共享心智模式 5
一、 共享心智模式的發展 5
二、 共享心智模式的構面 6
三、 小結 10
第二節、團隊工作任務 11
一、 團隊工作任務發展 11
二、 團隊工作任務類型 12
三、 團隊工作任務觀點 15
四、 小結 16
第三節、個人認知團隊工作過程 17
一、 團隊工作過程發展 17
二、 團隊工作過程定義 18
三、 團隊工作過程理論 20
四、 小結 24
第四節、團隊工作任務的干擾關係 25
一、 共享心智模式與個人認知團隊工作過程之關係 25
二、 團隊工作任務的干擾關係 27
第三章、研究方法 31
第一節、研究架構 31
第二節、研究假設 32
第三節、資料來源 33
第四節、問卷設計 34
一、 共享心智模式 35
二、 團隊工作任務 36
三、 個人認知團隊工作過程 37
第五節、資料分析方法 39
一、 敘述性統計分析 39
二、 信度分析 39
三、 相關分析 39
四、 階層線性模式分析 40
第四章、資料分析 41
第一節、樣本敘述分析 41
第二節、信效度分析 45
一、因素分析 45
二、信效度分析 52
第三節、相關分析 53
第四節、團隊層次加總分析 54
第五節、階層線性模型分析 57
第五章、研究結論與建議 82
第一節、研究結論 82
一、共享心智模式與個人認知團隊工作過程 83
二、團隊工作任務對共享心智模式與個人認知團隊工作過程之干擾效果 85
第二節、管理意涵 90
一、以團隊到個人的角度了解個人認知團隊工作過程 90
二、以任務共識來促進團隊轉換歷程 90
第三節、研究限制與建議 91
參考資料 92
一、 中文部分 92
二、 英文部分 92
附錄-員工問卷 102

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