臺灣博碩士論文加值系統

隨著全球化的擴張趨勢，跨國企業迅速壯大，經濟合作模式也打破地域及行業別的限制。垂直整合或是水平整合的營運模式更是時有所聞。然而如何成功的進行全球化、跨產業的整合，以創造企業最大利潤，維持永續經營，資訊品質扮演著十分關鍵的角色。
文獻中指出良好的資訊品質提供，首要且高難度的重點在於建構必要的正確概念和技術框架分析，其次是關於企業本身如何在瞬息萬變的市場上能快速及正確的提供攸關資訊給客戶。故本研究藉由與客戶緊密連接的管道-客戶服務報告作為此次探討資訊品質的標的，透過探討各個資訊來源及組成的要素，找出資訊品質需改善的部份，並針對此部份進行系統化改善。
本研究是以印刷電板業為個案，彙整系統開發及設計科學研究流程，進行系統建置及資訊品質評估，整理為以下幾項：資訊品質的衡量及誤認、以資訊系統改善資訊品質之建議可實行項目、製造業與客戶關係的改變、工業4.0的萌芽等等。期藉由本研究的發現，協助進行資訊品質改善時，能給予另一個不同的思考面向。

With the globalized expansion of the modern business, multinational corporations need to break the boundaries between different industries or geographic limits. It is very popular to make the vertical integration or horizontal integration. But how shall we make a successful integration to achieve the goal of maximum profit and sustainable business? The quality of information will inevitably play a key part.
Literature review indicates that the most critical and difficult part for providing the excellent information is to establish the proper concept and technical framework analysis. Secondly, how the enterprises shall offer the relevant information to their customers fast and accurately in the rapidly changing market. Therefore, the customer service report, the highly connected channel with customer, is selected for the target of this research. This paper explores the resources and elements of the information to figure out which parts of information shall be improved and use the information technology to reform them.
The research is based on the printed circuit board industry. It Integrated into Systems development in information systems research and a design science research methodology for information systems research to build system and assess quality of information. The result provide several conclusions as following : the measurement and the mistaken of the information quality, the practical suggestions for using the information system to improve the information quality, the changing relationship with customers in manufacturing industry, the initial stage of industry 4.0,etc. Through this research, it may render different point of view while assisting the improvement of information quality .

目錄
摘要 I
ABSTRACT II
誌謝辭 III
目錄 IV
圖目錄 VI
表目錄 VIII
第一章 緒論 1
第一節 研究背景及動機 1
第二節 研究問題 3
第三節 研究目的 3
第四節 研究範圍 4
第二章 文獻探討 5
第一節 資訊品質定義 5
第二節 資訊品質活動的階段和評估改善步驟 5
第三節 資訊品質改善方法類型 8
第四節 資訊品質構面 9
第五節 客戶服務報告 13
第六節 系統開發研究流程 14
第七節 設計科學研究流程 18
第三章 研究設計 20
第一節 作業分析設計 21
第二節 資訊品質項目之設計 22
第三節 設計和開發之設計 23
第四節 模擬驗證及評估之設計 34

第四章 系統實作 36
第一節 作業分析實作 36
第二節 資訊品質項目之實作 44
第三節 設計和開發之實作 48
第四節 模擬驗證及評估之實作 52
第五章 結論與建議 60
第一節 研究結論 60
第二節 研究貢獻 62
第三節 未來研究建議 63
參考文獻 64



 
圖目錄
圖2-1：原始資料評估的步驟 6
圖2-2：資訊產品評估的步驟 7
圖2-3：系統開發研究流程圖 14
圖2-4：設計科學研究流程圖 18
圖3-1：研究示意圖 20
圖3-2：資訊關係圖 21
圖3-3：SIPOC流程圖 21
圖3-4：循序說明流程圖 24
圖3-5：循序說明流程圖範例圖 25
圖3-6：二元選擇結構說明流程圖之一 25
圖3-7：二元選擇結構說明流程圖之二 26
圖3-8：多重選擇結構說明流程圖 26
圖3-9：二元選擇結構說明流程圖範例圖 27
圖3-10：多重選擇結構說明流程圖範例圖 27
圖3-11：類型A的重覆結構說明流程圖 28
圖3-12：類型B的重覆結構說明流程圖 28
圖3-13：類型A的重覆結構說明流程圖範例圖 29
圖3-14：類型B的重覆結構說明流程圖範例圖 29
圖3-15：處理程序說明流程圖 30
圖3-16：路徑符號不交叉說明流程圖 30
圖3-17：同一路徑符號箭頭只有一個說明流程圖 31
圖3-18：流程圖中已使用了其他已經定義的程序說明流程圖範例圖 31
圖3-19：連接符號使用說明流程圖 32
圖3-20：路徑定義使用說明流程圖範例圖 32
圖3-21：順序編列使用說明流程圖 33
圖3-22：分層式使用說明流程圖 33
圖4-1：資料來源關係圖 41
圖4-2：客戶服務報告部門提供資訊圖 41
圖4-3：生管至客服等各組的SIPOC流程圖 42
圖4-4：製造至良率組的SIPOC流程圖 42
圖4-5：良率組至客服的SIPOC流程圖 43
圖4-6：量測組至客服的SIPOC流程圖 43
圖4-7：量測組至客服的SIPOC流程圖 43
圖4-8：總表需求圖 48
圖4-9：在製品需求圖 48
圖4-10：品管部需求圖 49
圖4-11：量測部需求圖 49
圖4-12：總流程圖 50
圖4-13：良率抓取流程圖 51
圖4-14：生產資訊抓取流程圖 51
圖4-15：異常資訊抓取流程圖 51
圖4-16：產生客戶服務報告檔案流程圖 51
圖4-17：量測抓取流程圖 51
圖4-18：機台生產資訊示意圖 51
圖4-19：機台生產文字檔資訊 52
圖4-20：製造部人員需求流程圖 52
圖4-21：良率組人員驗證良率圖 52
圖4-22：生管部人員驗證圖之一 53
圖4-23：生管部人員驗證圖之二 53
圖4-24：生管人員驗證圖之三 53
圖4-25：生管部人員驗證圖之四 53
圖4-26：生管部人員驗證圖之五 53
圖4-27：品管部人員驗證圖 54
圖4-28：量測部人員驗證圖 54
圖4-29：製造部人員機台資料驗證圖 54
圖4-30：製造部人員驗證圖 54
圖4-31整合性模擬驗證圖之一 55
圖4-32整合性模擬驗證圖之二 55




 
表目錄
表2-1討論資訊構面文獻 10
表2-2正確性定義 11
表2-3 完整性定義 11
表2-4 一致性定義 11
表2-5 適時性定義 12
表2-6資訊品質構面 12
表3-1 資訊品質構面分析表 23
表3-2標準系統流程圖說明表 24
表3-3資訊品質構面改善前後分析表 35
表4-1 生管部人員訪談表 36
表4-2 品管部人員訪談表 37
表4-3 量測組人員訪談表 37
表4-4 良率組人員訪談表 38
表4-5 製造部人員訪談表 39
表4-6 客服部人員訪談表 40
表4-7 資訊品質構面衡量分析表 47
表4-8 需求整理表 48
表4-9 資訊品質構面實作改善前後分析表 58

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網路資源
教育部作業標準化（SOP）流程圖製作規範，搜尋日期：2015-04-01
http://www.ym.edu.tw/pnl/960907-5.ppt