臺灣博碩士論文加值系統

本研究以整合型科技接受模式為理論架構，加入使用習慣、自我效能、工作相關、信任信念(包括認知友善、認知能力、認知正直)四個構面，形成一個擴充型整合性科技接受模式，以公務人員行動APP(e等公務園APP)為例，探討公務人員對e等公務園APP使用意願之影響因素，並將整體樣本，依使用經驗，分為潛在使用者與現有使用者兩組樣本群體，驗證模式假設，並比較兩組群體的差異。

本研究的有效問卷為498份(潛在使用者274份，現有使用者224份)，有效問卷回收率96%，以偏最小平方法檢定分析驗證各項影響因素，研究結果顯示：
(1) 潛在使用者對於e等公務園APP使用意願之影響因素，除了信任信念(認知友善、認知能力、認知正直)構面，其他假設在統計驗證上皆顯著的影響，其關係呈現正向的關連。
(2) 現有使用者對於e等公務園APP使用意願之影響因素，除了付出預期構面，其他假設在統計驗證上皆顯著的影響，其關係呈現正向的關連。
(3) 在比較兩群體後，對潛在使用者而言，績效預期、付出預期、社會影響、促成條件、使用習慣、工作相關構面對於e等公務園APP使用意願的影響，較現有使用者更為顯著。
(4) 其次，對於現有使用者來說，認知友善、認知能力、認知正直、自我效能構面對於e等公務園APP使用意願的影響，比潛在使用者更為顯著。

The research model of this study is based on unified theory of acceptance and use of technology (UTAUT), and integrates user habit, self-efficiency, job relevance, and trust beliefs (perceived benevolence, ability, and integrity) into an extended UTAUT model. This model examines the factors influencing public servant intentions to use mobile app.This study divided public servant into potential users and repeat users by using experience and confirms the model suppositions and compares the difference between two groups.
This study collected 498 valid questionnaires(including 274 potential users ,224 repeat users), the response rate is 96%, and testified every hypotheses by using partial least squares (PLS).The findings of this study are as follows:
(1) For potential user group, besides trust beliefs (perceived benevolence, ability, and integrity), other hypotheses have significant impact on the statistical confirmation, and the relation present the positive correlation.
(2) For repeate user group, most hypotheses have significant influence on the statistical confirmation, except foreffort expectancy, and relation present positive correlation.
(3) After comparing the two groups, for potential users, there are six factors (including performance expectancy, effort expectancy, social influence, facilitating conditions, habit, and job relevance) have more significant than repeat users.
(4) Repeat users thought that the trust belief (perceived benevolence, ability, integrity) and self-efficiency are important factors for them to use mobile app than the repeat users.

謝辭 I
摘要 II
Abstract III
目次 IV
表目次 VI
圖目次 ..VII
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 2
1.3研究範圍 3
1.4研究流程 4
第二章 文獻探討 5
2.1行動學習 5
2.1.1行動學習的定義 5
2.1.2行動學習的特性與優點 6
2.2 e等公務園APP介紹 7
2.3整合性科技接受模式 8
2.3.1理性行為理論定義 8
2.3.2科技接受模式理論 9
2.3.3整合性科技接受模式(UTAUT)介紹 13
2.4 信任信念 16
2.4.1信任的定義與內涵 16
2.4.2信任信念的構面 17
2.5 小結 18
第三章 研究方法 19
3.1研究架構 19
3.2研究假說 21
3.2.1整合性科技接受模式 21
3.2.2擴充影響因素構面 23
3.2.3使用意願與實際使用 25
3.3變數定義與衡量 26
3.4研究問卷設計 32
3.5統計分析方法與工具 34
第四章 實證分析 36
4.1基本敘述統計分析 36
4.2偏最小平分法檢定分析-潛在使用者 39
4.3偏最小平分法檢定分析-現有使用者 49
第五章 結論與建議 59
5.1研究結果 59
5.2管理意涵 63
5.2.1對e等公務園APP之建議 63
5.2.2對政府部門之建議 64
5.3 研究限制 65
5.4 未來研究建議 66
參考文獻 67
附錄一：e等公務園APP圖例 71
附錄二：論文問卷 76

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