壹、 中文部分
1.王蘭山(2009),「激勵制度與離職傾向關係之研究–以台灣區金融證券業為例」,國立台北大學企業管理學系碩士論文。2.李純瑤(2012),「激勵制度對離職傾向之影響–以員工創造力為干擾變數」,國立臺北大企業管理學系碩士論文。3.江孟儒(2009),激勵制度、工作滿意度與離職傾向之關聯性研究以台灣地區人壽保機構為例」,國立東華大學國際企業學系碩士論文。4.邱信憲(1994),「工作特性、人格特質型態、角色壓力與工作壓力、工作滿足、離職傾向之關係研究國立中興大學企業管理學系碩士論文。5.卓筱琳(2008),「人格特質與工作表現、工作滿意及離職傾向之關係探討–以某量販店客收人員為例」,國立中央大學人力資源管理研究所碩士論文。6.林宜婷(2008),「研發人員之人格特質、工作壓力、工作滿意度對離職意願之影響研究國立成功大學工業與資訊管理學系碩博士論文。7.林健源(2009),「工作特性、學習型組織、工作壓力與離職傾向關係之關係–海軍潛艦部隊之研究高階管理碩士在職專班論文。8.孫譽瑋(2009),「員工人格特質、工作滿意度與離職傾向之研究–以北部地區國際 觀光旅館餐飲部員例國文化大學生活應用科學研究所碩士論文。9.柯國貞(2011),「菸酒查緝人員工作壓力與離職傾向之關聯性」, 國立彰化師範大學會計學系碩士論文。10.陸洛(1997),「工作壓力的歷程:理論與研究的對話」, 中華心理衛生學刊,第10卷第4期,頁 19-51。11.陳國瑚、陳麗如、蘇喜(2006)「護理人員對護理工作認知與離職傾向之探討台灣衛誌,第25卷第3期,頁 177-188。
12.翁淑芳(2011), 「公司激勵制度、主管領導風格與員工離職傾向之探討–以醫療生技業為例」東吳大學 EMBA 高階經營碩士在職專班碩士論文。13.張舒涵(2004),「大學院校約聘人員人格特質、工作滿意度及離職傾向之研究國立中山大學人力資源管理研究所碩士論文。14.黃開義(1984),「個人特質、工作特性、領導型態與工作滿足、組織承諾對離職意願之影響」中原大學機械工程研究所碩士論文。15.楊施韻(2006),「壽險業務人員工作壓力量表之發展研究」中國文化大學心理輔導研究所碩士論文。16.熊明良、 孫健敏、 顧良智(2008),「工作滿意感、組織認同與離職傾向關係實證研究」,商業經濟與管理, 第 2008 卷第六期,頁 34 -40。
17.潘明燦(1991), 「業務員激勵制度的激勵效果分析及其受個人特質及組織經驗的影響國立台灣大學商學研究所碩士論文。18.許士軍(1977),〈工作滿足、個人特徵與組織氣候-文獻檢討及實證研究〉,《國立政治大學學報》,第 35 期,頁 13-56。
19.許世雨、楊雪倫、李長晏、蔡秀涓、張瓊玲、范宜芳等譯(2009),David A. D. andS.P.Robbins著,《人力資源管理》,(Fundamentals of Human Resource Management, 9th ed.),台北:五南,(原書於 2007 年出版)。
20.許玉娟(2011.04.21),〈顏婉真 錄取三系 最愛法律〉,《聯合報》,A4 版,要聞,【線上資料】,聯合知識庫,http://udndata.com/library/udn/,2012/01/07。
21.許志賢、蔡進發、黃宗成、何欣怡(2007),〈高科技產業員工休閒行為與工作生活品質、工作壓力、工作績效之相關性研究〉,《管理實務與理論研究》,第1卷第3期,頁153-173。
22.許志駿(2012),《人格特質、工作壓力與時間管理對離職傾向之關聯性研究-以 我國四大事務所審計人員為例》,淡江大學會計學系碩士在職專班學位論文,未出版。23.郭思妤、蔡卓芬等譯(2012),Robbins, S. P. and T. A. Judge 著,《組織行為學》,(Organizational Behavior, 14th ed.),新北市:普林斯頓國際,(原書於 2011年出版)。
24.陳安妮(2010),〈教師工作壓力與休閒運動參與之研究-以台南地區高中教師為例〉,《運動休閒管理學報》,第7卷第1期,頁 138-153。 陳勁甫(2007),《女性空服員工作衝突、角色壓力、工作滿足、組織承諾與離職傾向之研究》,(行政院國家科學委員會補助專題研究計畫-成果報告計畫編號:NSC96-2629-H006-001),學術補助,研究期間:96年11月1日至 97年10月31日,執行機構:國立成功大學交通管理科學系(所)。
25.陳勁甫、鍾武侖(2007),〈工作滿足、組織承諾、工作尋找與離職傾向關係之研究-以某國際航空公司空服員為例〉,《運輸學刊》,第19卷第2期,頁191-214。26.陳春希、高瑞新(2010),〈工作壓力與工作適應:探討不同工作特性基層警察人員組織承諾的調節效果〉,《人力資源管理學報》,第10卷第4 期,頁1-31。
27.陳春希、湯雅云、何秉真、鄭晉昌(2007),〈工作壓力、人格特質與工作投入對警察人員的組織公民行爲之研究〉,《公共行政學報》,第 25 期,頁 67-93。
貳、英文部分
1.Abeson, M. A. (1986), “Strategic management of turnover: A model for the health service administrator.” Health Care Manage Review, 11(2), pp.61~71.
2.Adams, J. S. (1963),“Toward an understanding of inequity.” Journal of abnormal and social psychology, 67(5), pp.422~436.
3.Adams, J. S. (1965), Advances in experimental social psychology, New York: Academic Press.
4.Alderfer, C. P. (1969), “An Empirical Test of a New Theory of Human Needs.”Organizational Behavior and Human Performance, 4(2), pp.142~175
Allport, G. W. & Odbert, H. S. (1936), “Trait names: A psyxho-lexical study.”
Psychological Monographs, 47(211), pp.171~220.
5.Allport, G. W. (1937), Personality: Psychological Interpretation, New York: Holt, Rinehart & Winston.
6.Arnold, H. J. & Feldman, D. C. (1982), “A multivariate analysis of the determinants of job turnover.” Journal of Applied Psychology, 67(3), pp.350~360.
7.Beehr, T. A. & Newman, J. E. (1978), “Job stress, employee health and organizational effectiveness: A facet analysis, model, and literature review.”Personnel Psychology, 31(3), pp.670~695.
8.Beehr, T. A. (1998), “Research On Occupational Stress: An Unfinished Enterprise.”Personnel Psychology, 51(4), pp.835~844.
9.Berelson, B. & Steiner, G. A. (1964), Human behavior: an inventory of scientific findings,New York: Harcourt, Brace & World.
10.Barrick, M. R. & Mount, M. K. (1991), “The Big Five personality dimensions and job performance: A Meta-Analysis.” Personnel Psychology, 44(1), pp.1~26.
11.Brown, J. M. & Campbell, E. A. (1994), Stress and Policing: Sources and Strategies , NewYork: John Wily and Sons.
12.Caplan, R. D. & Jones, K. W. (1975), “Effects of Work Load, Role Ambiguity, and Type a Personality on Anxiety, Depression, and Heart Rate.” Journal of Applied Psychology, 60(6), p.713.
13.Carsten, J. M. & Spector P. E. (1987), “Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the muchinsky model.” Journal of Applied Psychology, 72(3), pp.374~381.
14.Cattell, R. B. (1943), “The description of personality: Basic traits resolved into clusters.”Journal of Abnormal and Social Psychology, 38(4), pp.476~506.
15.Cattell, R. B. (1965), “Personality, role, mood, and situation perception: A unifying theory of modulators.” Psychological Review, 70(1), pp.1~18.
16.Chris, L. (2000), The Accidental Salesperson: How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve (1st ed.), 17.New York: AMACOM. Churchill, G. A. (1990), Sales force management (3rd ed.), New York: McGraw-Hill.
18.Cooper, C. L. & Marshall, J. (1976), “Occupational sources of stress: A review of theliterature relating to coronary heart disease and mental health.”Journal of Occupational Psychology, 49(1), pp.11~28.
19.Cooper, C.L.(1983), “Identifying Stressors at work.”Recent Research Development,27(5), pp.369~376.
20.Cooper, C. L., Sloan, S. J. & Williams, S. (1988), Occupational Stress Indicator Management Guide, Windsor: NFER-Nelson.
21.Costa, P. T. Jr. & McCrae, R. R. (1986), “Four Ways Five Factors are Basic.”Personality and Individual Differences, 13(6),.653~665.
22.Costa, P. T. Jr. & McCrae, R. R. (1992), NEO PI-R: Professional manual: Revised NEOPI-R and NEO-FFI. Florida: Psychological Assessment Resources, Inc.
23.Dalton, D. R. & Todor, W. D. (1979), “Turnover turned over: An expanded and positive perspective.” Academy of Management Review, 4 (2), .225~235.
24.D’Aunno, T. A. & Fottler, M. D. (1994), Motivation People: Health Care Management,New York: Delmar Publish.
25.David, V. & Stanley, B. (1989), “Personality and job performance: Evidence of incremental validity.” Personnel Psychology, 42(1), pp.25~36.
26.Fiske, D. W. (1949), “Consistency of the Factorial Structures of Personality Ratings From different Sources.” Journal of Abnormal and Social Psychology, 44(3), pp.329~344.
27.French, J. R. P, Jr. & Kahn, R. (1962), “A Programmatic Approach to Studying the Industrial Environment and Mental Health.”Journal of Social Issues, 18(3), pp.1~47. Friedman, M. & Roseman, R. H. (1974), Type A and Your heart, New York: Knopf.
28.Galinsky, A. D., Mussweiler, T. & Medvec, V. H. (2002), “Disconnecting outcomes and evaluations: The role of negotiator focus.” Journal of Personality and Social Psychology, 83(5), pp.1131~1140.
29.Galton, F. (1884), “Measurement of character.”Fortnightly Review, 36, pp.179~185.
30.Gellerman, S. W. (1969), Management by Motivation, New York: American Management
Association.
31.Gmelch, W. H. & Swent, B. (1984), “Management team stressors and their impact on administrators’ health.”Journal of Educational Administration, 22(2), pp.192 ~205 Goldberg, L. R. (1992), “An alternative description of personality: The big five factor.”Journal of Personality and Social Psychology, 59(6), pp.1216~1229. Greenberg, J. & Liebman, M. (1990), “Incentives: The Missing in Strategic Performance.”Journal of Business Strategy, Jul/Aug, pp.8~11.
32.Greenberg, G. (1995), Comprehensive stress management, New York: Viking.
33.Guildford, J. P. (1959), Personality, New York: McGraw- Hill.
34.Hergenhahn, B. R. (1990), An introduction to theories of personality (3rd ed.), California:Oxford University press.
35.Herzberg, F. (1966), Work and the nature of man, New York: World.
Herzberg, F. (1987), “One More Time: How Do You Motivate Employees?”
Harvard Business Review Reprint 875072, pp.5~16
36.House, J. S. (1974), “Occupational Stress and Coronary Heart Disease: A review and theoretical integration.” Journal of Health and Social Behavior, 15(1), pp.12~27.
37.Ivancevich, J. M. & Matteson, M. T. (1980), Stress and Work a managerial Perspective,
New York: Scott Foresman.
38.Janis, I. L, Mahl, G. F., Kagan, J. R. & Holt, R. H. (1969), Personality, Dynamics,Development and Assessment, New York: Harcourt, Brace and World.
39.Johnston, M., Boles, J. & Hair, J. (1987), Motivation and Supervision of the Sales Force,Working Paper, Department of Marketing, Louisana State University.
40.Kassarjian, H. H. (1971), “Personality and Consumer Behavior: A Review.” Journal of Marketing Research, 8(4), pp.409~418.
Kast, F. E. & Rosenzweig, J. E. (1985), Organizational and Management : A Systems and Contingency Approach, (4th ed.), New York : McGraw-Hill.
41.Klages, L. (1926), The science of character, London: Allen & Unwin.
Latham, G. P. (2006), Work Motivation: History, Theory, Research and Practice. California:Sage Publications, Inc.
42.Locke, E. A. (1996), Motivation through goal setting. University of Maryland Working Paper series.
43.Lucas, M. D., Atwood, J. R. & Hagaman, R. (1993), “Replication and validation of anticipated turnover model for urban registered nurses.”Nursing Research, 42(1), pp. 29~35.
44.Luthans, F. (1982), Organizational behavior, New York: McGraw-Hill.
45.Maslow, A. H. (1971), The Farther Researches of Human Nature, New York: The Viking Press Margolis, B. K. & Kroes, W. H. (1974), Occupational Stress and Strain: Occupational Stress, Illinois: Thomas.
網站部分:
1111 人力銀行:引自
http://career.1111.com.tw/history1.asp?sno=730 Wikipedia:引自 http://en.wikipedia.org/wiki/Salesperson
行政院勞工委員會網站:引自
http://www.iosh.gov.tw/userfiles/File/overwork/oworkjobpressure.pdf
美世顧問公司:引自http://www.mercer.com.tw/articles/total-remuneration-database-hitech-industry
新北市政府勞工局:引自 http://www.labor.ntpc.gov.tw/web/Home?command=display&page=flash 美國國家職業安全及健康研究所:引自http://www.cdc.gov/niosh/
國軍人才招募中心:引自
http://rdrc.mnd.gov.tw/rdrc/index.aspx
http://rdrc.mnd.gov.tw/rdrc/Recruit/RecList.aspx
http://rdrc.mnd.gov.tw/rdrc/Recruit/A-left12a01.aspx