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研究生:林岳欣
研究生(外文):Yueh-Hsin Lin
論文名稱:大學學務主管僕人式領導、部屬工作士氣及服務導向組織公民行為關係模式之研究-以主管幽默為干擾變項
論文名稱(外文):A Study of the Relationship Model among Supervisors’ Servant Leadership, Staffs’ Morale and Service-Oriented Organizational Citizenship Behavior: Supervisor’s Humor as a Moderator
指導教授:李元墩李元墩引用關係
學位類別:碩士
校院名稱:長榮大學
系所名稱:高階管理碩士在職專班(EMBA)
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:228
中文關鍵詞:僕人式領導幽默工作士氣服務導向組織公民行為學生事務處
外文關鍵詞:Servant LeadershipHumorMoraleService-Oriented Organizational Citizenship BehaviorStudent Affairs Department
相關次數:
  • 被引用被引用:28
  • 點閱點閱:553
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
全世界邁入知識經濟時代,大學教育正以全球化的運作模式,朝向永續經營邁進。近年來,以部屬為中心的僕人式領導方式逐漸被討論,並運用於管理界,另外,領導者如何運用幽默感來激勵部屬們的士氣都是值得討論的問題。故本研究欲探討,在大專校院的學生事務處中,部屬是否會因為僕人式領導者的帶動與幽默的使用而提振其工作士氣,更進一步影響其服務導向組織公民行為。
本研究引用先前學者之僕人式領導、幽默行為、服務導向組織公民行為等構念量表。採取分層立意抽樣方式。針對27所大專校院的149個學務工作團隊發放問卷,採取主管部屬配對方式,共發出875份問卷(含149份主管問卷及726份部屬問卷),回收有效配對問卷481份,回收率為66.25%。再採變異數分析、迴歸分析、Pearson相關分析、層級迴歸分析與結構方程模式等統計方法,驗證本研究假設與理論模式的配適程度。
根據分析結果歸納出研究結論如下:1.僕人式領導與工作士氣有顯著正向相關,且能產生顯著正向影響;2.工作士氣與服務導向組織公民行為有顯著正向相關,且能產生顯著正向影響;3.工作士氣在僕人式領導與服務導向組織公民行為中具有中介效果;4.主管的幽默風格與部屬知覺主管幽默行為有顯著正向相關,且能產生顯著正向影響;5.僕人式領導會因主管幽默行為之干擾作用對工作士氣產生顯著正向影響。最後就本研究之結論與管理意涵作深入探討,並呈現具體之研究貢獻與建議,以供教育單位及學術界參酌。
Under the challenge and confrontation of globalization and knowledge economy, it has been increasingly important for institutions of the higher education to conduct sustainable operations. Therefore, how to promote morale for the staffs working in the subdivisions of the student affairs departments by adopting the supervisors’ servant leadership and using humor behaviors, and then lead the staffs to do more organizational citizenship behaviors to improve the service quality and promote competence is the most important issue for universities.
Referred to the previous research, the servant leadership, humor behaviors and service-oriented organizational citizenship behavior questionnaire was developed for this study. The stratified purposive sampling was employed. By adopting the supervisor-subordinate pair, 875 copies of the questionnaires (including 149 copies for supervisors and 726 for subordinates) were distributed to 149 work teams of student affairs departments at 27 universities in Taiwan. A total of 481 usable questionnaires were returned, with a valid rate of 66.25%. The data were analyzed by a variety of statistical methods, including ANOVA, Pearson product-moment correlation analysis, regression analysis, hierarchical regression analysis, and structural equation modeling (SEM) to test the hypotheses and fitness of this study.
According to the research results, the conclusions are as follows:
1. Servant leadership has a significant positive correlation and influence on staffs’ morale;
2. Staffs’ morale has a significant positive correlation and influence on service-oriented organizational citizenship behaviors;
3. Staffs’ morale shows a significant mediating effect between servant leadership and service-orientation organizational citizenship behaviors;
4. Supervisors’ humor style has a significant positive correlation and influence on staffs perceived humor behaviors;
5. Supervisors’ humor behavior shows a significant moderating effect between servant leadership and staffs’ morale.
Finally, the conclusions and managerial implications of the study were well explored. The contributions and recommendations of the study also offered to business and academia for their reference.
摘 要 I
Abstract II
目 錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 5
第四節 論文結構 7
第二章 文獻探討 8
第一節 大學學務工作 8
第二節 僕人式領導 15
第三節 幽默 24
第四節 工作士氣 33
第五節 服務導向組織公民行為 42
第六節 研究構念關聯性之探討 53
第三章 研究方法 62
第一節 研究架構 62
第二節 研究變項操作型定義與衡量 63
第三節 預試 84
第四節 抽樣設計 90
第五節 資料分析方法 92
第四章 研究結果與討論 98
第一節 樣本結構與研究構面之敘述性分析 98
第二節 效度與信度分析 105
第三節 各構念變數在不同組織基本變項及個人變項上之差異性分析 117
第四節 各構念間之關聯性分析 129
第五節 研究構念之迴歸分析 134
第六節 中介效果模式分析 136
第七節 幽默行為之干擾效果分析 143
第八節 研究假設驗證結果 152
第五章 研究結論與建議 153
第一節 研究發現與結論 153
第二節 管理意涵與建議 162
第三節 研究限制 167
參考文獻 168
附錄一 大學學務主管幽默風格量表與團隊士氣量表衡量構面與題項適合度評鑑 196
附錄二 預試問卷 214
附錄三 實證問卷 221
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