一、中文部份
行政院國家發展委員會（民106），總體經濟現況通報，取自
http://www.ey.gov.tw/state/News_Content3.aspx?n=3F00F60B9FC304D7&
s=2FE35E5B857F7A92。
吳鍇（民97），社會網絡對於心理契約認知形塑與知覺落差之影響分析，中正大學博
士論文。
宋佳玫（民94），心理契約與員工績效間關係之研究—個人、組織因素契合之觀點，
成功大學碩士論文。
李肇興（民104），兩岸華人世代差異在心理契約違背之研究，逢甲大學博士論文。周逸衡，劉宜芬（民101），服務接觸中顧客公民行為之概念與衡量發展，企業管理學
報，95(4)，39-69。
高瑞新（民100），工作價值觀與服務導向組織公民行為之研究─以警專學生為例探討
心理契約與專業承諾之中介效果，中央大學博士論文。
張嘉娟（民92），員工內部行銷知覺、企業文化差異知覺與組織承諾之關聯性研究-以
集團企業子公司員工為研究對象，中原大學碩士論文。
張靜雲（民102），組織支持對教師顧客導向行為的影響－心理契約的中介角色，教育
經營與管理研究集刊，(8)，81-105。
陳照明，萬榮水（民90），勞雇心理契約理論建構的爭論之剖析及其解決之展望，中
國行政評論，10，101-128。
陳銘薰、方妙玲（民92），心理契約違犯對員工工作行為之影響之研究—以高科技產
業為例，輔仁管理評論，11(2)，1-32。
游倬奇（民93），內部行銷、顧客導向、組織承諾與工作滿足相關性研究－以典型、
非典型聘僱餐飲服務人員為例，世新大學碩士論文。
黃營杉、齊德彰（民93），服務業內部行銷、企業文化、工作滿足與經營績效間關聯
之研究－以台灣國際觀光旅館為例，管理與系統，11(4)，485-507。
錢書華（民98），人力資源管理系統與員工績效之關係：心理契約的中介效果，中山
大學博士論文。
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