臺灣博碩士論文加值系統

現今市場面臨科技快速發展、客戶需求多樣化、快速回應客戶需求 以及市場全球化等多項挑戰，為了能夠滿足以及快速回應這些需求，許多企業正專注於供應鏈系統的發展，以藉此加強企業自身的競爭能力。然而在供應鏈系統建置以及執行階段還是有相當高的失敗率，根據文獻指出，失敗率高達60~70%。
因此本研究將探討供應鏈系統執行階段的關鍵成功因素。透過文獻探討以及焦點團體法(Focus Group)來建立一個有4個構面以及13個關鍵成功因素的層級化的架構，根據這個架構使用決策實驗室法(Decision making trial and evaluation laboratory)設計一份問卷，並請台灣積體電路製造公司以及日月光半導體公司的專家填寫，而這些專家都曾經參與過這兩間公司之間的一個成功的電子化供應鏈整合的專案。使用模糊決策實驗室法分析這些因素之間的相互影響關係，列出相對重要及需要優先改善的因素。本研究所建立的層級化架構可以給高階經理人當作參考，以確保在執行類似專案的時候沒有任何因素是被遺漏的，藉此降低失敗率。而這些結果更可以給高階經理人在做決策的時候能有一個有價值的參考資訊。

Today’s market environment is characterized by diverse customer tastes and preferences, rapid developments in technology, and the management of globalization. To satisfy and respond quickly to the requirements, many companies are now focusing on supply chain management (SCM) system in order to strengthen their ability to compete. But the SCM system has high failure rate in implementation and operation phase, the data shows that the failure rate is about 60~70%.
This research proposed a key success factors hierarchy based on SCM-related literature and experiences from a success case between TSMC and ASE. Focus group method was used to review this information and identify the hierarchy with thirteen key success factors of supply chain operation phase. Then this research design the questionnaire for fuzzy DEMATEL, and the questionnaire will be completed by experts who had involved in the successful case above. Then results from fuzzy analysis are the relationship between each factor. This research define a hierarchy of key success factor in supply chain operation phase, and the hierarchy can serve as a checklist to provide reference to reduce failure rate of such projects. The result of this research contributes to the understanding of the impact relationship among these KSFs and indicates the most important factors; therefore, it can provide valuable information for manager for decision making.

摘 要 i
ABSTRACT ii
誌 謝 iv
CONTENTS v
LIST OF FIGURE vii
LIST OF TABLE viii
Chapter 1 INTRODUCTION 1
1.1 Background and Motivation 1
1.1.1 Implementation and operation phase in SCM 2
1.1.2 A successful case of supply chain integration 3
1.2 Objectives 4
1.3 Scope and Limitation 4
1.4 Architecture and Process 5
Chapter 2 LITERATURE REVIEW 7
2.1 Supply Chain Management 7
2.1.1 Definition of SCM 7
2.1.2 Information Technology in SCM 8
2.1.3 Benefit of SCM 8
2.2 Key Success Factors 9
2.2.1 Definition of KSF 9
2.2.2 Application of KSF in SCM operation phase 10
2.3 Focus Group 12
2.4 DAMETAL 12
2.4.1 Application of DEMATEL method 14
Chapter 3 RESEARCH METHOD 16
3.1 Process 16
3.2 Focus Group Method 17
3.3 Fuzzy theory 18
3.4 DEMATEL Method 20
Chapter 4 ANALYSES AND RESULT 23
4.1 Hierarchy of Key Success Factor 23
4.2 Questionnaire survey 24
4.3 Result 25
4.3.1 Value of analysis 25
4.3.2 Result discussion 29
Chapter 5 CONCLUSION 31
5.1 Conclusion 31
5.2 Contribution 32
5.3 Future Research 32
Reference 33
Appendix 39

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