|
中文文獻 經濟部中小企業處(2017)。根據2017年度中小企業白皮書資料顯示 2016年中小企業家數持續成長。2017年9月25日,取自:https://www.moeasmea.gov.tw/ct.asp?xItem=14610&ctNode=724&mp=1 鄧天心(2018)。臉書承諾擴大投資台灣:培育5萬名人才、15,000家中小型企業接軌國際。2018年9月27日,取自:https://buzzorange.com/techorange/2018/09/27/mbt/ 藍弋丰(2018)。維繫台灣中小企業命脈,就是維繫台灣的命脈。2018年4月2 日,取自:http://www.peoplenews.tw/news/ec3a2041-6e18-4994-aeac-8b3549fff032 英文文獻 Agarwal, R., Echambadi, R., Franco, A. M., & Sarkar, M. B. (2004). Knowledge transfer through inheritance: Spin-out generation, development, and survival. Academy of Management Journal, 47(4), 501-522. Ahlin, B., Drnovšek, M., & Hisrich, R. D. (2014). Entrepreneurs’ creativity and firm innovation: the moderating role of entrepreneurial self-efficacy. Small Business Economics, 43(1), 101-117. Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly,25(1), 107-136. Anning-Dorson, T., Hinson, R. E., Amidu, M., & Nyamekye, M. B. (2018). Enhancing service firm performance through customer involvement capability and innovativeness. Management Research Review, 41(11), 1271-1289. Atuahene-Gima, K. (1996). Market orientation and innovation. Journal of Business Research, 35(2), 93-103. Atuahene-Gima, K., & Ko, A. (2001). An empirical investigation of the effect of market orientation and entrepreneurship orientation alignment on product innovation. Organization Science, 12(1), 54-74. Baker, W. E., & Sinkula, J. M. (2005). Market orientation and the new product paradox. Journal of Product Innovation Management, 22(6), 483-502. Baker, W. E., & Sinkula, J. M. (2007). Does market orientation facilitate balanced innovation programs? An organizational learning perspective. Journal of Product Innovation Management, 24(4), 316-334. Balka, K., Raasch, C., & Herstatt, C. (2014). The effect of selective openness on value creation in user innovation communities. Journal of Product Innovation Management, 31(2), 392-407. Barringer, B. R., & Bluedorn, A. C. (1999). The relationship between corporate entrepreneurship and strategic management. Strategic Management Journal, 20(5), 421-444. Belkahla, W., & Triki, A. (2011). Customer knowledge enabled innovation capability: proposing a measurement scale. Journal of Knowledge Management, 15(4), 648-674. Benitez, J., Castillo, A., Llorens, J., & Braojos, J. (2018). IT-enabled knowledge ambidexterity and innovation performance in small US firms: the moderator role of social media capability. Information & Management, 55(1), 131-143. Berliant, M., Reed III, R. R., & Wang, P. (2006). Knowledge exchange, matching, and agglomeration. Journal of Urban Economics, 60(1), 69-95. Berthon, P., Hulbert, J. M., & Pitt, L. F. (1999). To serve or create? Strategic orientations toward customers and innovation. California Management Review, 42(1), 37-58. Bharati, P., Zhang, W., & Chaudhury, A. (2015). Better knowledge with social media? Exploring the roles of social capital and organizational knowledge management. Journal of Knowledge Management, 19(3), 456-475. Bhimani, H., Mention, A. L., & Barlatier, P. J. (2018). Social media and innovation: A systematic literature review and future research directions. Technological Forecasting and Social Change. Bloch, P. H., Commuri, S., & Arnold, T. J. (2009). Exploring the origins of enduring product involvement. Qualitative Market Research: An International Journal, 12(1), 49-69. Boateng, H., Dzigbordi Dzandu, M., & Tang, Y. (2014). An investigation into knowledge acquisition idiosyncrasies in Ghanaian universities. VINE: The Journal of Information and Knowledge Management Systems, 44(4), 579-591. Bolat, E., Kooli, K., & Wright, L. T. (2016). Businesses and mobile social media capability. Journal of Business & Industrial Marketing, 31(8), 971-981. Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer‐Mediated Communication, 13(1), 210-230. Brandtzaeg, P. B., & Følstad, A. (2016). Social Media Use and Innovations: Introduction to the Special Issue. The Journal of Media Innovations, 3(1), 1-3. Bright, L. F., Kleiser, S. B., & Grau, S. L. (2015). Too much Facebook? An exploratory examination of social media fatigue. Computers in Human Behavior, 44, 148-155. Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of business research, 66(1), 105-114. Buechel, E. C., & Janiszewski, C. (2013). A lot of work or a work of art: How the structure of a customized assembly task determines the utility derived from assembly effort. Journal of Consumer Research, 40(5), 960-972. Cai, L., Hughes, M., & Yin, M. (2014). The relationship between resource acquisition methods and firm performance in Chinese new ventures: The intermediate effect of learning capability. Journal of Small Business Management, 52(3), 365-389. Castaño, M. S., Méndez, M. T., & Galindo, M. Á. (2016). Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector. Journal of Business Research, 69(5), 1690-1695. Chang, C. M., Hsu, M. H., & Yen, C. H. (2012). Factors affecting knowledge management success: the fit perspective. Journal of Knowledge Management, 16(6), 847-861. Chen, J. (1994). From technology introduction to indigenous innovation learning model. Science Research Management, 2, 32-34. Chen, J., Yin, X., & Mei, L. (2018). Holistic Innovation: An Emerging Innovation Paradigm. International Journal of Innovation Studies, 2(1), 1-13. Cheng, C. C., & Krumwiede, D. (2018). Enhancing the performance of supplier involvement in new product development: the enabling roles of social media and firm capabilities. Supply Chain Management: An International Journal, 23(3), 171-187. Chesbrough, H. W. (2006). The era of open innovation. Managing Innovation and Change, 127(3), 34-41. Chien, S. Y., & Tsai, C. H. (2012). Dynamic capability, knowledge, learning, and firm performance. Journal of Organizational Change Management, 25(3), 434-444. Chirumalla, K., Oghazi, P., & Parida, V. (2018). Social media engagement strategy: Investigation of marketing and R&D interfaces in manufacturing industry. Industrial Marketing Management, 74, 138-149. Christensen, C. (2013). The innovator's dilemma: when new technologies cause great firms to fail. Location: Harvard Business Review Press Chua, A. P., Parackal, M., & Deans, K. R. (2010). Conceptualising co-creation of value via corporate blogs: a proposed research framework. International Journal of the Computer, the Internet and Management, 18(1), 1-8. Coelho, R. L. F., Oliveira, D. S. D., & Almeida, M. I. S. D. (2016). Does social media matter for post typology? Impact of post content on Facebook and Instagram metrics. Online Information Review, 40(4), 458-471. Costa, V., & Monteiro, S. (2016). Key knowledge management processes for innovation: a systematic literature review. VINE Journal of Information and Knowledge Management Systems, 46(3), 386-410. Cottrill, K. (1998). Reinventing innovation. Journal of Business Strategy, 19(2), 47-51. Croitoru, A. (2012). Schumpeter, JA, 1934 (2008), The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest and the Business Cycle, translated from the German by Redvers Opie, New Brunswick (USA) and London (UK): Transaction Publishers. Journal of Comparative Research in Anthropology and Sociology, 3(2), 1-13. Crossan, M. M., & Apaydin, M. (2010). A multi‐dimensional framework of organizational innovation: A systematic review of the literature. Journal of Management Studies, 47(6), 1154-1191. Cui, A. S., & Wu, F. (2016). Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. Journal of the Academy of Marketing Science, 44(4), 516-538. Culnan, M. J., McHugh, P. J., & Zubillaga, J. I. (2010). How large US companies can use Twitter and other social media to gain business value. MIS Quarterly Executive, 9(4), 243-259. Danneels, E. (2002). The dynamics of product innovation and firm competences. Strategic Management Journal, 23(12), 1095-1121. De Faria, P., Lima, F., & Santos, R. (2010). Cooperation in innovation activities: The importance of partners. Research Policy, 39(8), 1082-1092. De Dreu, C. K., & West, M. A. (2001). Minority dissent and team innovation: The importance of participation in decision making. Journal of Applied Psychology, 86(6), 1191-1201. Delgado-Verde, M., Emilio Navas-López, J., Cruz-González, J., & Amores-Salvadó, J. (2011). Radical innovation from relations-based knowledge: empirical evidence in Spanish technology-intensive firms. Journal of Knowledge Management, 15(5), 722-737. Dobele, A., Steel, M., & Cooper, T. (2015). Sailing the seven C's of blog marketing: understanding social media and business impact. Marketing Intelligence & Planning, 33(7), 1087-1102. Drury, G. (2008). Opinion piece: Social media: Should marketers engage and how can it be done effectively? Journal of Direct, Data and Digital Marketing Practice, 9(3), 274-277. Du, J., Leten, B., & Vanhaverbeke, W. (2014). Managing open innovation projects with science-based and market-based partners. Research Policy, 43(5), 828-840. Durkin, M., McGowan, P., & McKeown, N. (2013). Exploring social media adoption in small to medium-sized enterprises in Ireland. Journal of Small Business and Enterprise Development, 20(4), 716-734. Eisingerich, A. B., Auh, S., & Merlo, O. (2014). Acta non verba? The role of customer participation and word of mouth in the relationship between service firms’ customer satisfaction and sales performance. Journal of Service Research, 17(1), 40-53. Eom, S. J., Hwang, H., & Kim, J. H. (2018). Can social media increase government responsiveness? A case study of Seoul, Korea. Government Information Quarterly, 35(1), 109-122. Ferraris, A., Santoro, G., & Dezi, L. (2017). How MNC’s subsidiaries may improve their innovative performance? The role of external sources and knowledge management capabilities. Journal of Knowledge Management, 21(3), 540-552. Fjeldstad, Ø. D., Snow, C. C., Miles, R. E., & Lettl, C. (2012). The architecture of collaboration. Strategic Management Journal, 33(6), 734-750. Forés, B., & Camisón, C. (2016). Does incremental and radical innovation performance depend on different types of knowledge accumulation capabilities and organizational size? Journal of Business Research, 69(2), 831-848. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50. France, C., Merrilees, B., & Miller, D. (2015). Customer brand co-creation: a conceptual model. Marketing Intelligence & Planning, 33(6), 848-864. Franke, N., & Schreier, M. (2010). Why customers value self‐designed products: The importance of process effort and enjoyment. Journal of Product Innovation Management, 27(7), 1020-1031. Franke, N., Schreier, M., & Kaiser, U. (2010). The “I designed it myself” effect in mass customization. Management Science, 56(1), 125-140. Frosch, R. A. (1996). The customer for R&D is always wrong! Research Technology Management, 22-27. Gallan, A. S., Jarvis, C. B., Brown, S. W., & Bitner, M. J. (2013). Customer positivity and participation in services: an empirical test in a health care context. Journal of the Academy of Marketing Science, 41(3), 338-356. Garcia, R., & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: a literature review. Journal of Product Innovation Management, 19(2), 110-132. Gatignon, H., Tushman, M. L., Smith, W., & Anderson, P. (2002). A structural approach to assessing innovation: Construct development of innovation locus, type, and characteristics. Management Science, 48(9), 1103-1122. Gedajlovic, E., Cao, Q., & Zhang, H. (2012). Corporate shareholdings and organizational ambidexterity in high-tech SMEs: Evidence from a transitional economy. Journal of Business Venturing, 27(6), 652-665. Gloet, M., & Terziovski, M. (2004). Exploring the relationship between knowledge management practices and innovation performance. Journal of Manufacturing Technology Management, 15(5), 402-409. Grinstein, A. (2008). The effect of market orientation and its components on innovation consequences: a meta-analysis. Journal of the Academy of Marketing Science, 36(2), 166-173. Grönroos, C., & Voima, P. (2013). Critical service logic: making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133-150. Gunday, G., Ulusoy, G., Kilic, K., & Alpkan, L. (2011). Effects of innovation types on firm performance. International Journal of Production Economics, 133(2), 662-676. Guo, L., Arnould, E. J., Gruen, T. W., & Tang, C. (2013). Socializing to co-produce: Pathways to consumers’ financial well-being. Journal of Service Research, 16(4), 549-563. Hackney, R., Desouza, K. C., & Irani, Z. (2008). Constructing and sustaining competitive interorganizational knowledge networks: An analysis of managerial web-based facilitation. Information Systems Management, 25(4), 356-363. Hanna, R., Rohm, A., & Crittenden, V. L. (2011). We’re all connected: The power of the social media ecosystem. Business Horizons, 54(3), 265-273. Harrigan, P., Evers, U., Miles, M., & Daly, T. (2017). Customer engagement with tourism social media brands. Tourism Management, 59, 597-609. Hemsley, J., & Mason, R. M. (2013). Knowledge and knowledge management in the social media age. Journal of Organizational Computing and Electronic Commerce, 23(1-2), 138-167. Ho, C. H., Chiu, K. H., Chen, H., & Papazafeiropoulou, A. (2015). Can internet blogs be used as an effective advertising tool? The role of product blog type and brand awareness. Journal of Enterprise Information Management, 28(3), 346-362. Hoyer, W. D., Chandy, R., Dorotic, M., Krafft, M., & Singh, S. S. (2010). Consumer cocreation in new product development. Journal of Service Research, 13(3), 283-296. Imran, M. K., Iqbal, S. M. J., Aslam, U., & Fatima, T. (2019). Does social media promote knowledge exchange? A qualitative insight. Management Decision, 57(3), 688-702. Inkpen, A. C. (1998). Learning and knowledge acquisition through international strategic alliances. Academy of Management Perspectives, 12(4), 69-80. Jansen, J. J., Van Den Bosch, F. A., & Volberda, H. W. (2006). Exploratory innovation, exploitative innovation, and performance: Effects of organizational antecedents and environmental moderators. Management Science, 52(11), 1661-1674. Jaworski, B., Kohli, A. K., & Sahay, A. (2000). Market-driven versus driving markets. Journal of the Academy of Marketing Science, 28(1), 45-54. Jeppesen, L. B. (2005). User toolkits for innovation: Consumers support each other. Journal of Product Innovation Management, 22(4), 347-362. Johannessen, J. A., & Olsen, B. (2010). The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy. International Journal of Information Management, 30(6), 502-511. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. Kietzmann, J. H., Silvestre, B. S., McCarthy, I. P., & Pitt, L. F. (2012). Unpacking the social media phenomenon: towards a research agenda. Journal of Public Affairs, 12(2), 109-119. Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-1486. Kim, B., & Kim, Y. (2018). Facebook versus Instagram: How perceived gratifications and technological attributes are related to the change in social media usage. The Social Science Journal, 56(2), 156-157. Kim, D. Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295-315. Kim, J., Park, J., & Glovinsky, P. L. (2018). Customer involvement, fashion consciousness, and loyalty for fast-fashion retailers. Journal of Fashion Marketing and Management: An International Journal, 22(3), 301-316. Kim, S. H., & Lee, S. (2017). Promoting customers’ involvement with service brands: evidence from coffee shop customers. Journal of Services Marketing, 31(7), 733-744. Kinard, B. R., & Capella, M. L. (2006). Relationship marketing: the influence of consumer involvement on perceived service benefits. Journal of Services Marketing, 20(6), 359-368. Koberg, C. S., Detienne, D. R., & Heppard, K. A. (2003). An empirical test of environmental, organizational, and process factors affecting incremental and radical innovation. The Journal of High Technology Management Research, 14(1), 21-45. Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3(3), 383-397. Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1-18. Kosonen, M., Gan, C., Olander, H., & Blomqvist, K. (2013). My idea is our idea! Supporting user-driven innovation activities in crowdsourcing communities. International Journal of Innovation Management, 17(03), 1340010. Kristiansen, J. N., & Ritala, P. (2018). Measuring radical innovation project success: typical metrics don’t work. Journal of Business Strategy, 39(4), 34-41. Ku, Y. C., Chen, R., & Zhang, H. (2013). Why do users continue using social networking sites? An exploratory study of members in the United States and Taiwan. Information & Management, 50(7), 571-581. Kwahk, K. Y., & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839. Lado, N., & Maydeu-Olivares, A. (2001). Exploring the link between market orientation and innovation in the European and US insurance markets. International Marketing Review, 18(2), 130-145. Lane, P. J., Koka, B. R., & Pathak, S. (2006). The reification of absorptive capacity: A critical review and rejuvenation of the construct. Academy of Management Review, 31(4), 833-863. Lavie, D. (2006). The competitive advantage of interconnected firms: An extension of the resource-based view. Academy of Management Review, 31(3), 638-658. Leal-Rodríguez, A. L., Roldán, J. L., Ariza-Montes, J. A., & Leal-Millán, A. (2014). From potential absorptive capacity to innovation outcomes in project teams: The conditional mediating role of the realized absorptive capacity in a relational learning context. International Journal of Project Management, 32(6), 894-907. Lee, K. R. (2015). Toward a new paradigm of technological innovation: convergence innovation. Asian Journal of Technology Innovation, 23(sup1), 1-8. Leek, S., Canning, L., & Houghton, D. (2016). Revisiting the Task Media Fit Model in the era of Web 2.0: Twitter use and interaction in the healthcare sector. Industrial Marketing Management, 54, 25-32. Lehtinen, U., & Järvinen, R. (2015). The role of service characteristics in service innovations. Nordic Journal of Business, Forthcoming, (3). Levinthal, D. A., & March, J. G. (1993). The myopia of learning. Strategic Management Journal, 14(S2), 95-112. Lewrick, M., Omar, M., & Williams Jr, R. L. (2011). Market orientation and innovators' success: An exploration of the influence of customer and competitor orientation. Journal of Technology Management & Innovation, 6(3), 48-62. Li, C. R., Lin, C. J., & Chu, C. P. (2008). The nature of market orientation and the ambidexterity of innovations. Management Decision, 46(7), 1002-1026. Li, L. (2012). Effects of enterprise technology on supply chain collaborations: analysis of China-linked supply chain. Enterprise Information Systems, 6(1), 55-77. Li-Hua, R. (2014). Competitiveness of Chinese Firms: West Meets East. Location: Springer. Limaj, E., & Bernroider, E. W. (2019). The roles of absorptive capacity and cultural balance for exploratory and exploitative innovation in SMEs. Journal of Business Research, 94, 137-153. Lin, R. J., Che, R. H., & Ting, C. Y. (2012). Turning knowledge management into innovation in the high-tech industry. Industrial Management & Data Systems, 112(1), 42-63. Liu, G., Ko, W. W. J., Ngugi, I., & Takeda, S. (2017). Proactive entrepreneurial behaviour, market orientation, and innovation outcomes: A study of small-and medium-sized manufacturing firms in the UK. European Journal of Marketing, 51(11/12), 1980-2001. Lu, S. L. (2008). Clients Driving Innovation. Location: Blackwell. Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant logic perspective. MIS Quarterly, 39(1), 155-175. Ma, S., Gu, H., Wang, Y., & Hampson, D. P. (2017). Opportunities and challenges of value co-creation: The role of customer involvement in hotel service development. International Journal of Contemporary Hospitality Management, 29(12), 3023-3043. Macdonald, S. (1995). Too close for comfort? The strategic implications of getting close to the customer. California Management Review, 37(4), 8-27. Magnusson, P. R. (2009). Exploring the contributions of involving ordinary users in ideation of technology‐based services. Journal of Product Innovation Management, 26(5), 578-593. Mahr, D., Lievens, A., & Blazevic, V. (2014). The value of customer cocreated knowledge during the innovation process. Journal of Product Innovation Management, 31(3), 599-615. Malthouse, E., & Hofacker, C. (2010). Looking back and looking forward with interactive marketing. Journal of Interactive Marketing, 24(3), 181-184. Martin, I. M., Stewart, D. W., & Matta, S. (2005). Branding strategies, marketing communication, and perceived brand meaning: The transfer of purposive, goal–oriented brand meaning to brand extensions. Journal of the Academy of Marketing Science, 33(3), 275-294. Martin-Niemi, F., & Greatbanks, R. (2010). The ba of blogs: Enabling conditions for knowledge conversion in blog communities. Vine, 40(1), 7-23. Martin-Rios, C., & Ciobanu, T. (2019). Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management, 70, 218-229. Martin-Rios, C., & Parga, E. (2016). Service response to economic decline: Management innovation as enabler of organizational renewal. Journal of Business Research, 69(8), 2890-2900. Martínez-Cañas, R., Sáez-Martínez, F. J., & Ruiz-Palomino, P. (2012). Knowledge acquisition's mediation of social capital-firm innovation. Journal of Knowledge Management, 16(1), 61-76. Marvel, M. R., & Lumpkin, G. T. (2007). Technology entrepreneurs' human capital and its effects on innovation radicalness. Entrepreneurship Theory and Practice, 31(6), 807-828. McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan Management Review, 47(3), 21. Menguc, B., Auh, S., & Yannopoulos, P. (2014). Customer and supplier involvement in design: The moderating role of incremental and radical innovation capability. Journal of Product Innovation Management, 31(2), 313-328. Meroño-Cerdán, A. L., & López-Nicolás, C. (2017). Innovation objectives as determinants of organizational innovations. Innovation, 19(2), 208-226. Meuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W. (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of marketing, 69(2), 61-83. Moeller, S., Ciuchita, R., Mahr, D., Odekerken-Schröder, G., & Fassnacht, M. (2013). Uncovering collaborative value creation patterns and establishing corresponding customer roles. Journal of Service Research, 16(4), 471-487. Moguilnaia, N. A., Vershinin, K. V., Sweet, M. R., Spulber, O. I., De Souza, M. M., & Narayanan, E. S. (2005). Innovation in power semiconductor industry: Past and future. IEEE Transactions on Engineering Management, 52(4), 429-439. Moreno, A., & Terwiesch, C. (2014). Doing business with strangers: Reputation in online service marketplaces. Information Systems Research, 25(4), 865-886. Muninger, M. I., Hammedi, W., & Mahr, D. (2019). The value of social media for innovation: A capability perspective. Journal of Business Research, 95, 116-127. Nambisan, S. (2002). Designing virtual customer environments for new product development: Toward a theory. Academy of Management Review, 27(3), 392-413. Nambisan, S., & Baron, R. A. (2007). Interactions in virtual customer environments: Implications for product support and customer relationship management. Journal of Interactive Marketing, 21(2), 42-62. Nambisan, S., & Nambisan, P. (2008). How to profit from a better'virtual customer environment'. MIT Sloan Management Review, 49(3), 53. Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of Marketing, 54(4), 20-35. Narver, J. C., Slater, S. F., & MacLachlan, D. L. (2004). Responsive and proactive market orientation and new‐product success. Journal of Product Innovation Management, 21(5), 334-347. Naqshbandi, M. M., & Tabche, I. (2018). The interplay of leadership, absorptive capacity, and organizational learning culture in open innovation: Testing a moderated mediation model. Technological Forecasting and Social Change, 133, 156-167. Newman, A., Prajogo, D., & Atherton, A. (2016). The influence of market orientation on innovation strategies. Journal of Service Theory and Practice, 26(1), 72-90. Ngai, E. W., Moon, K. L. K., Lam, S. S., Chin, E. S., & Tao, S. S. (2015). Social media models, technologies, and applications: an academic review and case study. Industrial Management & Data Systems, 115(5), 769-802. Ngo, L. V., & O'cass, A. (2013). Innovation and business success: The mediating role of customer participation. Journal of Business Research, 66(8), 1134-1142. Nguyen, B., Yu, X., Melewar, T. C., & Chen, J. (2015). Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability. Industrial Marketing Management, 51, 11-25. Nicholls, A., & Murdock, A. (2012). The nature of social innovation. In Social Innovation (pp. 1-30). Palgrave Macmillan, London. Nisar, T. M., Prabhakar, G., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. Nishikawa, H., Schreier, M., & Ogawa, S. (2013). User-generated versus designer-generated products: a performance assessment at Muji. International Journal of Research in Marketing, 30(2), 160-167. Nonaka, I., & Takeuchi, H. (1996). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Long Range Planning, 4(29), 592. Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long Range Planning, 33(1), 5-34. Nunnally, J. C. (2010). Psychometric Theory(3E.). Location: Tata McGraw-Hill Education. Olson, E. M., Slater, S. F., & Hult, G. T. M. (2005). The performance implications of fit among business strategy, marketing organization structure, and strategic behavior. Journal of Marketing, 69(3), 49-65. Pacharapha, T., & Vathanophas Ractham, V. (2012). Knowledge acquisition: the roles of perceived value of knowledge content and source. Journal of Knowledge Management, 16(5), 724-739. Palacios, D., Gil, I., & Garrigos, F. (2009). The impact of knowledge management on innovation and entrepreneurship in the biotechnology and telecommunications industries. Small Business Economics, 32(3), 291-301. Palacios-Marqués, D., Merigó, J. M., & Soto-Acosta, P. (2015). Online social networks as an enabler of innovation in organizations. Management Decision, 53(9), 1906-1920. Palacios-Marqués, D., Popa, S., & Pilar Alguacil Mari, M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511. Pansari, A., & Kumar, V. (2017). Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3), 294-311. Papa, A., Santoro, G., Tirabeni, L., & Monge, F. (2018). Social media as tool for facilitating knowledge creation and innovation in small and medium enterprises. Baltic Journal of Management. Payne, A. (2016). Inspiration sources for Australian fast fashion design: tapping into consumer desire. Journal of Fashion Marketing and Management, 20(2), 191-207. Phelps, C. C. (2010). A longitudinal study of the influence of alliance network structure and composition on firm exploratory innovation. Academy of Management Journal, 53(4), 890-913. Porter, M. (1980). Competitive Strategy, New York: Free Press. PorterCompetitive Strategy1980. Powpaka, S. (2006). How market orientation affects female service employees in Thailand. Journal of Business Research, 59(1), 54-61. Prifti, R., & Alimehmeti, G. (2017). Market orientation, innovation, and firm performance—an analysis of Albanian firms. Journal of Innovation and Entrepreneurship, 6(1), 8. Propris, L. D. (2002). Types of innovation and inter-firm co-operation. Entrepreneurship & Regional Development, 14(4), 337-353. Radjou, N., Prabhu, J., & Ahuja, S. (2012). Jugaad innovation: Think frugal, be flexible, generate breakthrough growth. Location: John Wiley & Sons. Rapp, A., Beitelspacher, L. S., Grewal, D., & Hughes, D. E. (2013). Understanding social media effects across seller, retailer, and consumer interactions. Journal of the Academy of Marketing Science, 41(5), 547-566. Rasmussen, E., Mosey, S., & Wright, M. (2011). The evolution of entrepreneurial competencies: A longitudinal study of university spin‐off venture emergence. Journal of Management Studies, 48(6), 1314-1345. Ritala, P., Husted, K., Olander, H., & Michailova, S. (2018). External knowledge sharing and radical innovation: the downsides of uncontrolled openness. Journal of Knowledge Management, 22(5), 1104-1123. Roberts, D. L., & Piller, F. T. (2016). Finding the right role for social media in innovation. MIT Sloan Management Review, 57(3), 41. Roberts, D. L., Piller, F. T., & Lüttgens, D. (2016). Mapping the impact of social media for innovation: the role of social media in explaining innovation performance in the PDMA Comparative Performance Assessment Study. Journal of Product Innovation Management, 33, 117-135. Roch, J., & Mosconi, E. (2016, January). The use of social media tools in the product life cycle phases: A systematic literature review. In 2016 49th Hawaii International Conference on System Sciences (HICSS) (pp. 1830-1839). IEEE. Rodríguez-Ardura, I., & Meseguer-Artola, A. (2018). Imagine, feel “there”, and flow! Immersive experiences on m-Facebook, and their affective and behavioural effects. Information Technology & People. Rohmann, S., Heuschneider, S., & Schumann, M. (2014). Social Software in New Product Development–State of Research and Future Research Directions. Paper presented at the Proceedings of the 20th Americas Conference on Information Systems, Puerto Rico, USA. Rollins, M., Nickell, D., & Wei, J. (2014). Understanding salespeople's learning experiences through blogging: A social learning approach. Industrial Marketing Management, 43(6), 1063-1069. Roos, D., Womack, J. P., & Jones, D. T. (2014). The Machine that Changed the World: The Story of Lean Production--Toyota's Secret Weapon in the Global Car Wars that is Now Revolutionizing World Industry. Free Press. Rusly, F. H., Sun, P. Y. T., & Corner, J. L. (2015). Change readiness: creating understanding and capability for the knowledge acquisition process. Journal of Knowledge Management, 19(6), 1204-1223. Russell-Bennett, R., McColl-Kennedy, J. R., & Coote, L. V. (2007). Involvement, satisfaction, and brand loyalty in a small business services setting. Journal of Business Research, 60(12), 1253-1260. Sánchez-González, G., & Herrera, L. (2014). Effects of customer cooperation on knowledge generation activities and innovation results of firms. BRQ Business Research Quarterly, 17(4), 292-302. Sandulli, F. D., Ferraris, A., & Bresciani, S. (2017). How to select the right public partner in smart city projects. R&D Management, 47(4), 607-619. Santoro, G., Ferraris, A., Giacosa, E., & Giovando, G. (2018). How SMEs engage in open innovation: a survey. Journal of the Knowledge Economy, 9(2), 561-574. Santoro, G., Vrontis, D., & Pastore, A. (2017). External knowledge sourcing and new product development: evidence from the Italian food and beverage industry. British Food Journal, 119(11), 2373-2387. Saridakis, G., Idris, B., Hansen, J. M., & Dana, L. P. (2019). SMEs' internationalisation: When does innovation matter? Journal of Business Research, 96, 250-263. Schreier, M., Fuchs, C., & Dahl, D. W. (2012). The innovation effect of user design: Exploring consumers' innovation perceptions of firms selling products designed by users. Journal of Marketing, 76(5), 18-32. Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442-450. Slater, S. F., & Narver, J. C. (1994). Does competitive environment moderate the market orientation-performance relationship? The Journal of Marketing, 46-55. Smets, L. P., Langerak, F., & Rijsdijk, S. A. (2013). Shouldn't customers control customized product development? Journal of Product Innovation Management, 30(6), 1242-1253. Solima, L., Della Peruta, M. R., & Del Giudice, M. (2016). Object-generated content and knowledge sharing: the forthcoming impact of the internet of things. Journal of the Knowledge Economy, 7(3), 738-752. Standing, S., & Standing, C. (2015). Service value exchange in B2B electronic marketplaces. Journal of Business & Industrial Marketing, 30(6), 723-732. Stock, R. M., & Hoyer, W. D. (2005). An attitude-behavior model of salespeople’s customer orientation. Journal of the academy of marketing science, 33(4), 536. Storey, C., & Larbig, C. (2018). Absorbing customer knowledge: how customer involvement enables service design success. Journal of Service Research, 21(1), 101-118. Su, C. T., Chen, Y. H., & Sha, D. Y. (2006). Linking innovative product development with customer knowledge: a data-mining approach. Technovation, 26(7), 784-795. Subramaniam, N., Nandhakumar, J., & Baptista, J. (2013). Exploring social network interactions in enterprise systems: the role of virtual co‐presence. Information Systems Journal, 23(6), 475-499. Sultan, N. (2013). Knowledge management in the age of cloud computing and Web 2.0: Experiencing the power of disruptive innovations. International journal of information management, 33(1), 160-165. Taherparvar, N., Esmaeilpour, R., & Dostar, M. (2014). Customer knowledge management, innovation capability and business performance: a case study of the banking industry. Journal of knowledge management, 18(3), 591-610. Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic management journal, 28(13), 1319-1350. Thomke, S., & Von Hippel, E. (2002). Customers as innovators: a new way to create value. Harvard business review, 80(4), 74-85. Tih, S., Wong, K. K., Lynn, G. S., & Reilly, R. R. (2016). Prototyping, customer involvement, and speed of information dissemination in new product success. Journal of Business & Industrial Marketing, 31(4), 437-448. Tiwana, A., & Mclean, E. R. (2005). Expertise integration and creativity in information systems development. Journal of Management Information Systems, 22(1), 13-43. Tomas, G., & Hult, M. (2003). An integration of thoughts on knowledge management. Decision sciences, 34(2), 189-195. Tranekjer, T. L. (2017). Open innovation: effects from external knowledge sources on abandoned innovation projects. Business Process Management Journal, 23(5), 918-935. Ulwick, A. W. (2002). Turn customer input into innovation. Harvard Business Review, 80(1), 91-97. Vanhaverbeke, W., & Cloodt, M. (2014). Theories of the firm and open innovation. Location: Oxford University Press. Verganti, R. (2009). Design driven innovation: Changing the Rules of Competition of Competition by Radically Innovating What Things Mean. Location: Harvard Business Press. Vermeulen, P. A., Van Den Bosch, F. A., & Volberda, H. W. (2007). Complex incremental product innovation in established service firms: A micro institutional perspective. Organization Studies, 28(10), 1523-1546. Vijande, M. L. S., & Casielles, R. V. (1997). La estrategia de marketing como instrumento competitivo en las empresas de alta tecnología. RAE: Revista Asturiana de Economía, (9), 25-51. Von Hippel, E. (1986). Lead users: a source of novel product concepts. Management science, 32(7), 791-805. Von Hippel, E., & Katz, R. (2002). Shifting innovation to users via toolkits. Management science, 48(7), 821-833. Vuori, M. (2012). Exploring uses of social media in a global corporation. Journal of Systems and Information Technology, 14(2), 155-170. Wang, W. Y., Pauleen, D. J., & Zhang, T. (2016). How social media applications affect B2B communication and improve business performance in SMEs. Industrial Marketing Management, 54, 4-14. Wang, Y., Rod, M., Ji, S., & Deng, Q. (2017). Social media capability in B2B marketing: toward a definition and a research model. Journal of Business & Industrial Marketing, 32(8), 1125-1135. Weller, K. (2015). Accepting the challenges of social media research. Online Information Review, 39(3), 281-289. West, J., & Bogers, M. (2014). Leveraging external sources of innovation: a review of research on open innovation. Journal of Product Innovation Management, 31(4), 814-831. Wu, X., Ma, R., Shi, Y., & Rong, K. (2009). Secondary innovation: The path of catch-up with ‘Made in China’. China economic journal, 2(1), 93-104. Xia, L., & Suri, R. (2014). Trading effort for money: consumers’ cocreation motivation and the pricing of service options. Journal of Service Research, 17(2), 229-242. Xie, X., Wang, L., & Zeng, S. (2018). Inter-organizational knowledge acquisition and firms' radical innovation: A moderated mediation analysis. Journal of Business Research, 90, 295-306. Xu, Q. R., Jin, C., & Gang, Z. (2006). Theoretical trace and framework of overall innovation management. Chinese Journal of Management, 3(2), 135-142. Yang, M. H., Weng, S. S., & Hsiao, P. I. (2014). Measuring blog service innovation in social media services. Internet Research, 24(1), 110-128. Yates, D., & Paquette, S. (2010, October). Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. In Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem-Volume 47 (pp. 42). American Society for Information Science. Ye, L., & Cheong, Y. (2017). Using Facebook efficiently: Assessing the impact of organizational Facebook activities on organizational reputation. Corporate Communications: An International Journal, 22(4), 440-454. Yi, Y., Nataraajan, R., & Gong, T. (2011). Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64(1), 87-95. Yu, X., Chen, Y., Nguyen, B., & Zhang, W. (2014). Ties with government, strategic capability, and organizational ambidexterity: evidence from China’s information communication technology industry. Information Technology and Management, 15(2), 81-98. Zanjani, M. S., Rouzbehani, R., & Dabbagh, H. (2008). Proposing a conceptual model of customer knowledge management: a study of CKM tools in British dotcoms. Management, 7(8), 19. Zhang, J., & Duan, Y. (2010). The impact of different types of market orientation on product innovation performance: Evidence from Chinese manufacturers. Management decision, 48(6), 849-867. Zhang, Y., & Li, H. (2010). Innovation search of new ventures in a technology cluster: The role of ties with service intermediaries. Strategic Management Journal, 31(1), 88-109. Zhang, Z. (2011). Customer knowledge management and the strategies of social software. Business Process Management Journal, 17(1), 82-106. Zhao, Y., & Cavusgil, S. T. (2006). The effect of supplier's market orientation on manufacturer's trust. Industrial Marketing Management, 35(4), 405-414.
|