臺灣博碩士論文加值系統

本研究旨在探討領隊人員工作熱情、正負向情感與工作倦怠之關係，並檢視在不同派團方式是否對前述影響關係存在差異性。本研究採用便利抽樣方式，針對領隊人員進行問卷調查，共發放225 份，有效問卷225 份。研究結果顯示：1.調和式熱情會負向影響工作倦怠。2.調和式熱情會負向影響負向情感。3.調和式熱情會正向影響正向情感。4.負向情感會正向影響工作倦怠。5.正向情感會負向影響工作倦怠。6.正向情感對調和式熱情與工作倦怠之間具部分中介的影響效果。7.固定帶團路線與非固定帶團路線之領隊人員，其分別在強迫式熱情對正向情感的影響、調和式熱情對正向情感的影響及調和式熱情對負向情感的影響存在顯著的差異性。最後，本研究依據研究結果，提出管理意涵與未來研究建議。

The purpose of the study is to demonstrate the relationships among passion, affectivity and burnout of tour leaders and the difference between the dispatch ways on the aforementioned relationships. This research applied the convenience sampling method to collect 225 valid samples from the tour leaders. The results found out that: 1. The harmonious passion affects the burnout negatively. 2. The harmonious passion affects the negative affectivity negatively. 3. The harmonious passion affects the positive affectivity positively. 4. Negative affectivity affects burnout positively. 5. Positive affectivity affects burnout negatively. 6. Positive affectivity partly mediates the relationship between harmonious passion and burnout. 7. The different dispatch way does not only have an impact on the relationship between obsessive passion and positive affectivity but also the relationship between harmonious passion and positive affectivity, and the relationship between harmonious passion and negative affectivity respectively. Managerial implications and future research suggestions based on the research results are provided.

中文摘要 Ⅰ
Abstract Ⅱ
目錄 Ⅲ
表目錄 Ⅴ
圖目錄 Ⅶ
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題 4
第三節 研究目的 6
第四節 研究流程 7
第二章 文獻回顧 8
第一節 工作特性 8
第二節 工作熱情 11
第三節 正負向情感 17
第四節 工作倦怠 24
第五節 工作熱情、正負向情感、工作倦怠之關係 29
第三章 研究方法 35
第一節 研究架構 35
第二節 研究對象與抽樣設計 36
第三節 問卷設計 37
第四節 資料分析方法 42
第五節 問卷預試 48
第四章 研究結果分析 52
第一節 描述性統計分析 52
第二節 測量模式評估 56
第三節 結構模式評估 59
第四節 中介效果驗證 64
第五節 多群組分析 68
第五章 結論與建議 75
第一節 結論 75
第二節 管理意涵 80
第三節 研究限制與未來研究建議 81
參考文獻 83
附錄一 正式問卷 101
 
表目錄
表2-1-1 工作特性定義一覽表 9
表2-2-1 工作熱情定義一覽表 12
表2-2-2 工作熱情衡量構面 14
表2-2-3 工作熱情相關研究 15
表2-3-1 情感特質定義一覽表 19
表2-4-1 工作倦怠定義一覽表 24
表3-3-1 工作熱情量表 38
表3-3-2 正、負向情感量表 39
表3-3-3 工作倦怠量表 40
表3-3-4 個人基本資料表 41
表3-4-1 反映性、形成性測量模式與結構模式評估之一般原則表 47
表3-5-1 預試樣本之反映性測量模式各指標因素負荷量表 49
表3-5-2 預試樣本之反映性測量模式信、效度表 50
表3-5-3 預試樣本之反映性測量模式交叉負荷量表 50
表4-1-1 受試者基本資料分布表 54
表4-1-2 研究變項描述性統計表 56
表4-2-1 反映性測量模式各指標因素負荷量表 57
表4-2-2 反映性測量模式之信、效度表 58
表4-2-3 反映性測量模式交叉負荷量表 58
表4-3-1 結構模式共線性診斷表 60
表4-3-2 各路徑係數及顯著性測試結果表 62
表4-3-3 決定係數(R2)與預測相關性指標(Q2)結果表 62
表4-3-4 效果值(f2)與效應量指標(q2)表 63
表4-4-1 不含中介變項之路徑係數顯著性分析表 65
表4-4-2 調和式熱情、負向情感與工作倦怠之直、間接效果表 66
表4-4-3 調和式熱情、正向情感與工作倦怠之直、間接效果表 67
表4-4-4 中介效果研究假說驗證結果表 67
表4-5-1 兩群組反映性測量模式各指標因素負荷量表 68
表4-5-2 兩群組反映性測量模式之信、效度表 70
表4-5-3 固定帶團路線之反映性測量模式交叉負荷量表 71
表4-5-4 非固定帶團路線之反映性測量模式交叉負荷量表 71
表4-5-5 PLS-MGA結果表 73
表4-5-6 兩群體各路徑差異性檢定彙整表 73



圖目錄
圖1-4-1 研究流程圖 7
圖3-1-1 研究架構圖 35
圖4-3-1 理論模式路徑係數顯著性測試結果圖 61

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