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研究生:董蕙君
研究生(外文):Tung Hui Chun
論文名稱:銀行員工工作對休閒衝突與工作滿意度之關係:兼論工作支持的干擾效果
論文名稱(外文):The Relationship between Work-to-Leisure Conflict and Job Satisfaction: Moderating Effect of Work Support-An Evidence from Employees of Banks.
指導教授:梁英文梁英文引用關係
指導教授(外文):Liang Ying Wen
學位類別:碩士
校院名稱:景文科技大學
系所名稱:旅遊管理系觀光與餐旅管理碩士班
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2018
畢業學年度:106
語文別:中文
論文頁數:58
中文關鍵詞:工作對休閒衝突工作支持工作滿意度
外文關鍵詞:Work-to-leisure conflictWork supportJob Satisfaction
相關次數:
  • 被引用被引用:2
  • 點閱點閱:199
  • 評分評分:
  • 下載下載:51
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本研究目的旨在探討銀行員工的工作對休閒衝突、工作支持與工作滿意度關係,並檢視工作支持所扮演的干擾角色。本研究調查範圍為台灣地區某一官股銀行從業人員,透過便利抽樣抽取樣本,發放416份問卷,總計回收365份問卷,經刪除37份無效問卷,共計獲致有效問卷328份。數據由SPSS統計軟體進行描述性統計、信效度分析、相關分析及階層迴歸分析。本研究結果顯示工作對休閒衝突對工作滿意度有顯著負向影響,工作支持對工作滿意度有顯著正向影響,但工作支持並未在工作對休閒衝突與工作滿意度之間產生干擾效果。根據本研究結果,建議銀行業可研擬相關管理策略,透過降低員工的工作對休閒衝突及提升工作支持,來提高員工的工作滿意度。
The purpose of this study is to investigate the relationships among work-to-leisure conflict, work support, and job satisfaction. Besides, moderating effect of work support on the relationship between work-to-leisure conflict and job satisfaction is examined in this study. A convenience sample of respondents was chosen from employees of one government-controlled bank in Taiwan. A total of 416 questionnaires were distributed, and 365 valid questionnaires were returned. Thirty-seven of them were deleted, and this resulted in 328 valid questionnaires. These valid questionnaires were analyzed by SPSS program. Descriptive statistics, reliability analysis, validity analysis, correlation analysis, and hierarchical regression analysis were employed in this study. The results showed that work-to-leisure conflict has a significant negative effect on job satisfaction and work support have significant positive effects on job satisfaction. Moreover, the results also showed that work support have not any mediating effect on the relationship between work-to-leisure conflict and job satisfaction. The results may provide some useful information for the managers of banks to enhance job satisfaction of participators through the rising of work support and decreasing of work-to-leisure conflict.
目錄
中文摘要 I
英文摘要 II
誌謝 III
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題 2
第三節 研究目的 3
第四節 研究流程 3
第二章 文獻回顧 5
第一節 工作對休閒衝突 5
第二節 工作滿意度 9
第三節 工作支持 17
第三章 研究方法 22
第一節 研究架構 22
第二節 研究假設 23
第三節 研究對象與抽樣 24
第四節 問卷設計 24
第五節 資料分析方法 28
第四章 研究結果 31
第一節 樣本基本特性與敘述性統計 31
第二節 問卷之信度與效度檢測 33
第三節 不同特性之差異分析 39
第四節 相關分析 40
第五節 迴歸分析 41
第五章 結論與建議 42
第一節 研究結論 42
第二節 研究限制與未來建議 44
參考文獻 45
一、中文部分 45
二、英文部分 47
附錄 研究問卷 56
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