一、中文部分
王志宏、駱香妃、鄧秀玉、林姿宛(2012)餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究,國立高雄餐旅大學餐旅暨觀光學報,9(3),151-170
王郁智、章淑娟、朱正一 (2006) 升遷機會、社會支持、工作滿意度與留任意願之相關性研究,志為護理, 5(4) , 90-101。
王韻、陳秀足、謝清秀、洪煜程(2013)時尚產業工作者之工作特性、職家衝突對工作滿意度的影響- 休閒參與的調節效果。紡織綜合研究,23(2),51-63。
王愛貞 (2007) 人力資本、社會支持、專業承諾與工作績效關係之探討-以台灣銀行業為例。中華大學經營管理研究所碩士論文。方顯光、陳國嘉、陳嘉珮、羅偉綸 (2012) 客服人員情緒勞務負擔與工作滿意度之研究-以亞太電信為例。 全球管理與經濟,8(1),48-62。
李承澤 (2016) 銀行人員工作壓力與工作滿意度之研究-以某國營銀行為例。國立臺東大學公共與文化事務學系碩士在職專班碩士論文。沈進成、曾慈慧、吳雅筠(2008) 休閒對壓力是種壓抑或者緩衝效果?壓力壓抑與緩衝模式之比較。戶外遊憩研究,21(4),59-92。
邱皓政 (2006) 量化研究與統計分析-SPSS中文視窗版資料分析範例解析(第三版)。臺北市:五南文化。
林灼榮、蕭慧玲、邱敬貿(2006)金控成立前後期下銀行營運績效之差異性評估,中原企管評論,4(1),43-68。
林鉦棽、蕭淑月(2005) 社會支持信任關係品質與組織知識分享行為之關係研究。商管科技季刊,6(3),373-400。
胡凱傑、劉敏熙、賀瑞梅(2012)銀行業員工滿意度、服務導向組織公民行為與顧客忠誠度之關係-以財富管理部門為例。東吳經濟商學學報,79, 45-80.
許義忠、余緒德(2005)休閒、壓力與調適研究-以中華航空女性空服員為例。戶外遊憩研究,18(2),1-24。
許瑞芳(2001) 國民小學啟聰教育教師工作滿意度調查研究. 國立彰化師範大學特殊教育研究所 彰化縣
翁振益、林若慧(2006)工作-休閒衝突、社會支持與幸福感之關係。觀光研究學報,12(3),183-205。
翁振益、林若慧、劉士豪(2008) 社會支持調適第一線員工的工作-非工作衝突與提昇生活品質,管理與系統,15(3),355-376。
陳秋蓉(2001)國民小學家長參與學校義務工作的動機和滿意度研究。台北市立師範學院國民教育研究所碩士論文。陳欽雨、呂博裕、莊雅晴 (2014) 社會支持、工作壓力與情緒智力對離職意圖之影響研究,管理實務與理論研究,9(2),57- 80
黃昆輝、張德銳 (2000) 組織效能,教育大辭書 (十),523-527。 台北:文景。
黃惠敏、黃德祥(2012)國中小女性教師工作與家庭衝突之研究。人文暨社會科學期刊,8(1),23-33。
楊益民(2002) 國民小學教師工作滿意度評量之研究。臺南師範學院教師在職進修專校行政碩士學位班碩士論文,台南市。 二、英文部分
Adams, J. S. (1965). Inequity in social exchange. Advances in experimental social
psychology, 2, 267-299.
Adams, J. S. (1963). Towards an understanding of inequity. Journal of Abnormal Psychology, 67(5), 422-436.
Albaugh, J. (2003). Keeping nurses in nursing: The profession’s challenge for today. Urologic Nursing, 23(3), 193-199.
Alderfer, C. P. (1972). Existence, relatedness, and growth: Human needs in organizational settings. New York: Free Press.
Babin, B. J. & Boles, J. S., (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction. Journal of Retailing, 72(1), 57-75.
Bartotome, F., & Evans, P. A. L. (1979). Professional lives versus private lives - Shifting patterns of managerial commitment. Organizational Dynamics, 7(4), 3-29.
Bhanthumnavin, D. (2003). Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in Thai work units. Human Resource Development Quarterly, 14(1), 79-97.
Blum, M. L., & Naylor, J. C. (1968). Industrial psychology: Its theoretical and social foundations. New York: Harper and Row.
Campbell, J. P., Dunnette, M. D., Lawler, E. E., & Weick, K. E. (1970). Managerial behavior, performance and effectiveness. New York: McGraw-Hill.
Caplan, G. (1974), Support system and community mental health: Lecture on concept development, New York: Behavioral Publications.
Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56(2), 249-276.
Carlson, D. S., & Perrewe, P. L. (1999). The Role of Social Support in the Stressor-Strain Relationship: An Examination of Work-Family Conflict. Journal of Management, 25(4), 513-540.
Chu, C. L., Hsu H. M., Price, J. L., & Lee, J. Y. (2003). Job satisfaction of hospital nurses: An empirical test of a causal model in Taiwan. International Nursing Review, 50(3), 176-182.
Cinamon, R. G., & Rich, Y. (2005). Work–family conflict among female teachers. Teaching and teacher education, 21(4), 365-378.
Clark, S. C. (2000). Work/Family border theory: A new theory of work/family balance. Human Relations, 53(6), 747-770.
Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic medicine, 38(5), 300-314.
Colarossi, L. G., & Eccles, J. S. (2003). Differential effects of support providers on
adolescents’ mental health. Social Work Research, 27(1), 19-30.
Colvin, M. F., Cullen, T., & Thomas, V. V. (2002). Coercion, social support, and crime: An emerging theoretical consensus. Criminology, 40, 19-42.
Davis, K. (1984). Human Behavior at Work: Organizational Behavior (5th ed.) 27, New York: Mcgraw-Hill.
Doeglas, D., Surmeijer, T., Briancon, S., Moum, T., Krol, B., Bjelle, A., Samderman, R., & Heuvel, W. V. D. (1996). An international study on measuring social support: Interactions and satisfaction. Social Science & Medicine, 43, 1389-1397.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. Journal of Applied Psychology, 92(1), 57-80.
Gagnon, M. A. & Michael, J. H., (2004). Outcomes of perceived supervisor support for 19 wood production employees. Forest Products Journal, 54(12), 172-177.
George, J. M., & Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: An interactional approach. Journal of Applied Psychology, 86(3), 513-524.
George, M. J., & Zhou, J., (2007). Dual Tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity. Academy of Management Journal, 50(3), 605-622.
Ghiselli, R. F., La Lopa, J., & Bai, B. (2001). Job satisfaction, life satisfaction, and turnover intent. Cornell Hotel and Restaurant Administration Quarterly, 42(2), 28-37.
Green, E. (1998). Women doing friendships: An analysis of women’s leisure as a site of identity construction, empowerment and resistance. Leisure Studies, 17, 175-185.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.
Greenhaus, J. H., & Powell, G. N. (2003). When work and family collide: Deciding between competing role demands. Organizational Behavior and Human Decision Processes, 90 (2), 291-303.
Guest, D. E. (2002). Perspectives in the study of work-life balance. Social Science Information, 41(2), 255-279.
Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
Hampton III, R., Gunther, S. P., Smith, W. A., & Pattison, R. H. (1969). Chart for easy determination of declining balance depreciation. New York Certified Public Accountant (pre-1986), 39(000008), 608.
Hanson, G. C., Hammer, L. B., & Colton, C. L. (2006). Development and validation of a multidimensional scale of perceived work–family positive spillover. Journal of Occupational Health Psychology, 11, 249-265.
Hassan, M. U., Akram, A. & Naz, S. (2012). The Relationship between person organization fit, person-job-fit and turnover intention in banking sector of Pakistan: The mediating role of psychological climate. International Journal of Human Resource Studies, 2(3), 172-188.
Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: The World Publishing Co.
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work (2nd Ed.). New York: John Wiley & Sons.
Hoppock, R. (1935). Job satisfaction. New York: Harper.
House, J. S. (1981). Work stress and social support. Philippines: Addison-Wesley Publishing Company.--inistrator health. paper presenter at the Annual meeting 172 of the American educational research association. (ERIC Document Reproduction Service No. ED218761)
Iwasaki, Y., & Mannell, R. (2000). Hierarchical dimensions of leisure stress coping. Leisure Sciences, 22(3), 163-181.
Jacob, J. I., Bond, J. T., Galinsky, E., & Hill, E. J. (2008). Six critical ingredients in creating an effective workplace. The Psychologist-Manager Journal, 11(1), 141-161.
Jerald, G., & Robert, A. B. (1995). Behavior in organizations: Understanding and managing the human side of work (5th Ed.). New Jersey: Prentice Hall.
Judge, T. A., & Watanabe, S. (1993). Another look at the job satisfaction-life satisfaction relationship. Journal of Applied Psychology, 78(6), 939.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., & Snoek, J. D. (1964). Organizational stress. NY: Wiley.
Kane, M. J. (1990). Female involvement in physical recreation-gender role as a constraint. Journal of Physical Education, Recreation & Dance, 61, 52-56.
Karatepe, O. M., & Bekteshi, L. (2008). Antecedents and outcomes of work-family facilitation and family-work facilitation among frontline hotel employees. International Journal of Hospitality Management, 27(4), 517-528.
Kay, T. (2000). Leisure, gender and family: The influence of social policy. Leisure Studies, 19, 247-265.
Kim, S. W., Price, J. L., Mueller, C.W. & Watson, T. W. (1996) The Determinants of Career Intent among Physicians at a U.S. Air Force Hospital Human Relations, 49(7), 947-976.
Kirchmeyer, C. (1992). Perceptions of nonwork-to-work spillover: Challenging the common view of conflict-ridden domain relationships. Basic and Applied Social Psychology, 13(2), 231-249.
Kompier, M. and Cooper, C. (1999). Preventing stress, improving productivity; European case studies in the workplace. London and New York: Routledge.
Kottke, J. L. & Sharafinski. C. E. (1988). Measuring perceived supervisory and
organizational support. Educational and Psychological Measurement, 48, 1075-1079.
Kuo, Y. F., & Chen, L. S. (2004). Individual demographic differences and job satisfaction among information technology personnel: An empirical study in Taiwan, International Journal of Management, 21(2), 221-231.
Kyriacou, C., & Chien, P. Y. (2004). Teacher stress in Taiwanese primary schools. Journal of Educational Enquiry, 5(2), 86-104.
Lapierre, L. M., Spector, P. E., Allen, T. D., Poelmans, S., Cooper, C. L., O’Driscoll, M. P.,Sanchez, J. I., Brough, P., & Kinnunen, U. (2008). Family-supportive organization perceptions, multiple dimensions of work–family conflict, and employee satisfaction: A test of model across five samples. Journal of Vocational Behavior, 73(1), 92-106.
Lewis, K. (2003). Measuring transactive memory systems in the field: Scale development and validation. Journal of Applied Psychology, 88(4), 587-604.
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336.
Locke, E. A. (1976). The nature and cause of job satisfaction. In Dunnette, M. D. (ed.) Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
López, R. A. (l999). Las Comadres as a social support system. Affilia, 14(1), 24-41.
Lyrakos, D. G. (2012). The impact of stress, social support, self-efficacy and coping on university students: A multicultural European study. Psychology, 3(2), 143-149.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370-396.
Maslow, A. H. (1954). Motivation and personality. New York: Harper and Row.
McClelland, D. C. (1961). The achieving society. Princeton, NJ: D. Van Nostrand.
McCormick, E. J. & Ilgen, D. R. (1980). Industrial Psychology. Reprinted in Taipei: Jwang Yuan Publishing Co.
Moeller, C., & Greg, A. (2013). Effects of social support on professors’ work stress. International Journal of Educational Management, 27(3), 188-202.
Nair, K. V., & Gaither, C. A. (1999). Effects of work, non-work, and role conflict on the overall life satisfaction of pharmacy faculty. American Journal of Pharmaceutical Education, 63, 1-11.
Near, J. P., Rice, R. W., & Hunt, R. G. (1980). The relationship between work and nonwork domains: A review of empirical research. Academy of Management Review, 5, 415-429.
O’Driscoll, M. P., Ilgen, D. R., & Hilfreth, K. (1992). Time devoted to job and off-job activities, interrole conflict, and affective experiences. Journal of Applied Psychology, 77(3), 272-279.
Pleck, J. H., Staines, G. L., & Lang, L. (1980). Conflicts between work and family life. Monthly Labor Review, 103, 29-32.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B., (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2): 262-270.
Porter, L. W. (1961). A study of perceived need satisfactions in bottom and middle
management jobs. Journal of Applied Psychology, 2, 1-10.
Reiner, M. D., & Zhao, J. (1999). The determinants of job satisfaction among. United States air force security police: A test of rival theoretical predictive models. Review of Public Personnel Administration, 19(3), 5-18.
Rice, R. W., Frone, M. R., & Mcfarlin, D. B. (1992). Work-nonwork conflict and the perceived quality of life. Journal of Organizational Behavior, 13(2), 155-168.
Robbins, S. P. (2000). Managing Today. New Jersey: Prentice Hall International, Inc.Robbins, S. P. (2003). Essentials of organizational behavior. (7th ed.). New Jersey: Prentice-Hall.
Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American Behavioral Scientist, 18(3), 333-368.
Small, S. A., & Riley, D. (1990). Toward a multidimensional assessment of work spillover into family life. Journal of Marriage and Family, 52(1), 51-61.
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Chicago: Rand McNally.
Staines, G. L., & O’Connor, P. (1980). Conflicts among work, leisure, and family roles. Monthly Labor Review, 103(8), 35-39.
Tang, S. W., Siu, O. L., & Cheung, F. (2014). A study of work–family enrichment among Chinese employees: The mediating role between work support and job satisfaction. Applied Psychology, 63(1), 130-150.
Thoits, (1986). Social support as coping assistance. Journal of consulting and clinical psychology, 54(4), 416-423.
Thomas, A. W. (2006). The emergence of job satisfaction in organizational behavior: A historical overview of the dawn of job attitude research. Journal of Management History, 12, 262-277.
Tsaur, S. H., Liang, Y. W., & Hsu, H. J. (2012). A multidimensional measure of work-leisure conflict. Leisure Sciences, 34(5), 395-416.
Voydanoff, P. (2004). The effects of work demands and resources on work-to-family conflict and facilitation. Journal of Marriage and Family, 66 (2), 398-412.
Vroom, V. H. (1964). Work and motivation. New York: John Willey & Sons.
Wang, P., & Dai, Q. (2011). A survey of social support and coping style in middle school female teachers in China. Creative Education, 2(3), 220-225.
Wayne, W. G., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.
Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota satisfaction questionnaire. MN: Work Adjustment Project Industrial Relations Center, University of Minnesota.
Wexley, K. N., & Yukl, G. C. (2000). Organization behavior and personnel psychology. Homewood, IL: Richard D. Irwin, 109.
Wilensky, H. L. (1960). Work, careers and social integration. International Social Science Journal, 12, 543-560.
Williams, L. L. (2005). Impact of nurses' job satisfaction on organizational trust. Health Care Management Review, 30(3), 203-211.
Wong, J. -Y., & Lin, J. -H. (2007). The role of job control and job support in adjusting service employee’s work-to-leisure conflict. Tourism Management, 28(3), 726-735.
Wu, S. F., Young, L. S., Yeh, F. C., Jian, Y. M., Cheng, K. C., & Lee, M. C. (2013).
Correlation among social support, depression and anxiety in patients with type-2 diabetes. The Journal of Nursing Research, 21(2), 129-138.
Youngjoon, S., Jongwook, K., & Price, J. L. (2004). The determinants of job satisfaction among hospital nurses: A model estimation in Korea. International Journal of Nursing studies, 41(4), 437-446.
Zhao, L., & Rashid, H. (2010). The mediating role of work-leisure conflict on job stress and retention of it professionals. Academy of Information and Management Sciences Journal, 13(2), 25-40.