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研究生:朱詩軒
研究生(外文):Shih-hsuan Chu
論文名稱(外文):Performance Measurements of Web 2.0, Social Media, and Mobile Apps for Municipal Emergency Management
指導教授:沈建文沈建文引用關係
指導教授(外文):Chien-wen Shen
學位類別:碩士
校院名稱:國立中央大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文出版年:2013
畢業學年度:101
語文別:英文
論文頁數:76
中文關鍵詞:Web 2.0社群媒體行動裝置Appse化政府緊急事件管理
外文關鍵詞:Web 2.0Social mediaMobile AppsE-governmentEmergency management
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Web 2.0、社群媒體,以及行動裝置Apps等工具的運用可以增加市民、市政府,與緊急事件管理組織之間的參與性和互動性,已被視為一種可以改善緊急事件回應和政府效率的方便方法。隨著這些社交協同工具的廣泛運用,市政緊急管理的相關單位需要衡量指標來了解他們在這些工具的表現,這有助於他們了解未來改進的方向。因此,本研究的目的之一在於為市政緊急事件管理的相關單位提供Web 2.0、社群媒體,以及行動裝置Apps的表現衡量指標,本研究針對美國前20大城市進行相關調查,並用敘述性統計來表達此調查的量化分析;其中,在Web 2.0表現上,聖地牙哥是20個城市中表現最好的;在社群媒體的表現中,紐約是第一名;至於在行動裝置Apps方面,也是紐約表現最佳優異。此外,為瞭解如何藉由e化治理改善這些單位在社交協同工具的表現,本研究嘗試找出社交協同工具和e化治理能力之間的關係;在此研究目的下,逐步迴歸被用來找出美國市政E化治理報告(U.S. Municipalities E-Governance Report)提出的5大因素和社交協同工具之間的關係;其中,Web 2.0和因素中的「市民參與」有關;而社群媒體是和「服務」以及「市民參與」有關;至於行動裝置Apps則是與「實用性」有接近的關係。這些關係的發現幫助市政管理瞭解如何透過E化治理來改善社群協同表現。
The utilizing of Web 2.0, social media, and mobile Apps tools can increase the participation and interaction among citizens, municipal governments, and emergency management organizations. It is viewed as a convenient way to improve disaster response and governmental efficiency. With the extensive use of these social collaboration tools, the governmental agencies of emergency management need measurements to determine the performance of these tools, which help them to understand the direction of improvements. Therefore, this paper aims to provide performance measurements of Web 2.0, social media, and mobile Apps for the governmental agencies of emergency management. This paper involved a survey of top 20 cities in U.S. The quantitative analysis of the survey was conducted by descriptive statistics. In this survey, the performance of Web 2.0 in San Diego is the best among these 20 cities. New York is the first place in the performance of social media. As for mobile Apps, New York still has the best performance. Otherwise, in order to understand the improvement of the performance of social collaboration tools through e-governance, the paper tries to investigate the relationships between social collaboration tools and e-governance capability. Under this objective, the stepwise regression was used to identify the relationships between 5 components provided by U.S. Municipalities E-Governance Report and the social collaboration tools. Findings suggest that Web 2.0 is related to “Citizen Participation” component. In addition, social media is related to “Services” and “Citizen Participation” components. As for mobile Apps, it has close connection with “Usability”. The findings of relationships help municipal administration understand how to improve social collaboration performances through e-governance capabilities.
中文摘要 iii
ABSTRACT iv
誌謝 v
Table of Contents vi
Lists of Figures 1
Lists of Tables 2
Chapter 1 Introduction 1
Chapter 2 Literature Review 4
2.1. Social Collaboration Tools and E-Government 4
2.1.1. Web 2.0 & E-government 5
2.1.2. Social media & E-Government 8
2.1.3. Mobile Tools & E-government 12
2.2. Emergency management & Social Collaboration Tools 17
Chapter 3 Methodology 23
3.1. Performance Measurements of Social Collaboration Tools 23
3.1.1. Performance Measurements in Web 2.0 23
3.1.2. Performance Measurements in Social media 27
3.1.3. Performance Measurements of Apps 41
3.2. Research Hypotheses 42
3.3. Data Collection 47
Chapter 4 Findings of Top 20 U.S. Cities 51
4.1. Descriptive Statistics 51
4.2. Performance Ranking of Social Collaboration Tools 54
4.3. Relationships Between Social Collaboration Tools and the Capability of E-governance 57
4.3.1. Relationship Between Web 2.0 and E-governance Capability 58
4.3.2. Relationship Between Social Media and E-governance Capability 61
4.3.3. Relationship Between Mobile Apps and E-governance Capability 65
Chapter 5 Conclusion and Discussion 69
References 71

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