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研究生:楊珍郁
研究生(外文):Chen-Yu Yang
論文名稱:中小企業自行開發ERP系統關鍵成功因素研究-以高科技產業為例
論文名稱(外文):A study on investigating the key success factors of installing Self-developingERP systems in high-tech industry
指導教授:蔡文賢蔡文賢引用關係
指導教授(外文):Wen-Hsien Tsai
學位類別:碩士
校院名稱:國立中央大學
系所名稱:企業管理學系碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
畢業學年度:97
語文別:中文
論文頁數:65
中文關鍵詞:高科技產業關鍵成功因素自行開發ERP系統
外文關鍵詞:High-technology industryKey success factorSelf-developing ERP system
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臺灣高科技產業的競爭相當激烈,各家業者為了能提供顧客更貼心的服務以及更多的服務價值,無不致力於追求成本的降低及作業效率的提昇,而ERP系統的出現正好提供業者一個改善營運績效的機會。ERP系統的導入對企業營運的益處得到普遍的支持。過去的文獻,大部分的研究都是針對套裝的ERP系統導入進行研究,顯少有學者針對自行開發ERP系統的中小企業進行個案方式的研究。本研究利用過去導入ERP系統之文獻,提出組織面、作業流程面及系統技術面之關鍵成功因素來探討對自行開發ERP系統之影響。
本研究選定一家自行開發ERP系統之中小企業,首先以深入訪談的方式了解其資訊科技發展歷程,再以問卷調查方式蒐集個案公司系統使用者對導入ERP之關鍵成功因素之認定重要程度。研究結果發現,導入成本的評估對自行開發ERP系統之導入效益有顯著之影響,獲得使用者的完全支持;高階主管的支持與承諾、部門間的團隊合作、使用者的教育訓練、系統資訊的正確性及專案人員的技術支援能力對自行開發ERP系統之導入效益有顯著之影響,獲得使用者的部分支持;對自行開發ERP系統之導入效益有顯著之影響,獲得使用者的部分支持;接受創新與挑戰的能力及系統相容性對自行開發ERP系統之導入效益則無顯著之影響。
The business globalization has become a mainstream in high-tech industry. The enterprise provides more service add-values to the customers that can reduce the cost and enhance operational efficiency. The Enterprise Resources Planning (ERP) systems are the foundation of the business process reengineering, therefore, the ERP systems have been used wildly by many companies. Prior literature indicates that most researches focus on ERP system introducing, but few studies have not clearly examined how the firms introduce ERP system by self-developing. The research provides the critical success factors of organization, operation process and system technology to discuss the effort of self-developing ERP system by case study and statistical analysis.
The research results indicated the evaluating introduce cost, top management support, user training, system information accuracy, the technology support ability of project members and cross functional cooperation can enhance the project team then to influence self-developing ERP system positively and significantly. Aforesaid factors are the critical success factors for self-developing ERP system implementation that has confirmed by this research as well.
中文摘要 i
Abstract ii
誌謝 iii
目錄 iv
圖目錄 vi
表目錄 vii
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 論文架構 2
第二章 文獻探討 4
2.1 企業資源規劃之定義 4
2.2 企業資源規劃之發展歷程 5
2.3 企業資源規劃之未來趨勢 8
2.4 導入ERP系統之效益 9
2.5 導入ERP系統之關鍵成功因素 11
第三章 研究設計與方法 16
3.1 研究架構 16
3.2 研究方法 17
3.3 研究流程 19
3.4 各構面之操作型定義及問項內容 20
第四章 個案分析 23
4.1 個案公司簡介 23
4.2 自行開發ERP系統之原因 23
4.3 自行開發ERP系統之過程 24
第五章 研究結果 30
5.1 敘述性統計 30
5.2 信度與效度檢定 34
5.3 迴歸分析 38
第六章 研究結論與建議 45
6.1 研究結論 45
6.2 研究建議 46
6.3 研究限制 47
6.4 未來研究 47
參考文獻 49
附錄一:本研究問卷 53
中文部分:
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[3]劉鳳如,企業導入企業資源規劃(ERP)套裝軟體的策略性目標與重要關鍵因素關係之研究,國立臺灣大學,碩士論文,1999。
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[8]蔡坤佑,限制理論下建置企業資源規劃系統(ERP)之關鍵成功因素與導入架構,國立台灣大學,碩士論文,2000。
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英文部分:
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[2]APICS Dictionary, Ninth Edition, 1998.
[3]Appleton, E. L., “How to Survive ERP”, Datamation, Mar, pp. 50-53, 1997.
[4]Bancroft N., Seip H. and Sprengel A, Implementing SAP R/3: How to Introduce a Large System into a Large Organization, Manning Publication Co, USA , 1998.
[5]Benchmarking Partners and IBM Corp, ERP and Beyond: Exceeding ROI Opportunities, 1999.
[6]Benchmarking Partners, Inc., Implementation Research Study, 1999.
[7]Cliffe, S., “ERP Implementation”, Harvard Business Review, 77(1), pp. 16-17, 1999.
[8]Davenport, T.H., Mission Critical: Realizing the Promise of Enterprise Systems, Harvard Business School press, 2000.
[9]Deloitte Consulting, ERP’s Second Wave-Maximizing the Value of Enterprise Applications and Processes-A global Research Report including Deloitte Consulting’s Perspective: Making ERP spell ROI, 1999.
[10]Everdingen, V.Y., Hillegersberg, V.J., and Waarts, E., “ERP Adoption by European Midsize Companies”, Communications of the ACM, 43, pp. 27-31, 2000.
[11]Grover, V. and M. Gosla, “The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organizations”, Journal of Management Information Systems, Vol.10 No.1, pp. 141-164, 1993.
[12]Gupta, Y. P., “The chief executive officer and the chief information officer: the strategic partnership”, Journal of Information Technology, Vol 6 Issue 3/4, pp. 128-139, 1991.
[13]Hammer, M, “Reengineering Work: Don’t Automate, Obliterate”, Harvard Business Review, July-August, pp. 104-112., 1990.
[14]Hoegl, M. and Gemuenden, H. G., Teamwork Quality and the Success of innovative Projects: A Theoretical Concept and Empirical Evidence. Organization science, 12(4), pp. 435-449, 2001.
[15]Holland, C.P., and Light, B., “A Critical Success Factors Model for ERP Implementation”, IEEE Software, 16(3), May-June, pp.30-36, 1999.
[16]Hurley, R.F. Hult, G.T.M., “Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination”, Journal of Marketing, 62, (3), pp. 42-54, 1998.
[17]Jay H. and Barry R., Operations Management, Prentice Hall, sixth edition, pp.292-294, 2001.
[18]James A. O’Brien, Management Information Systems-Managing Information Technology in the E-Business Enterprise, McGraw-Hill/Irwin, fifth edition, 2002.
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[20]Jiang, J. J., Klein, G., Chen, H.G., “The Effects of User Partnering and UserNon-Support on Project Performance”, Journal of the Association for Information Systems, 7(2), pp. 1, 2006.
[21]Laughlin, Stephen P., “An ERP Game Plan”, Journal of Business Strategy, Jan/Feb, pp. 36, 1999.
[22]Lee, H., and Choi, B., “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination”, Journal of Management Information System, pp. 20, 2003.
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[27]Rai, A. Lang, S. S. Welker, R. B., Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13, (1), pp. 50-69, 2002.
[28]Raghunathan, B., Raghunathan, T. S., Tu, Q., An empirical analysis of the organizational commitment of information systems executives. Omega, 26(5), pp. 569-580, 1998.
[29]Rogers, E.M., Diffusion of Innovations, 4th ed., N.Y: Free Press,1995.
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[31]Yang, H.L., Adoption and Implementation of CASE tools in Taiwan, Information and Management, 35, pp. 89-112 , 1999.
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